Quintana Vacations from ₩5,204,004

Our room on the 15th floor had some nasty stains on the couch. We asked to be moved to another room which wasn’t any better. There were stains on the couch, stains on the dining chairs, light bulb was out, it was dark and musty and the windows were covered with moss or some green stuff on the outside. Seems like they never clean the exterior of the windows. The room sleeps 5 but they only gave us 2 bath towels. Go figure. The hallways smelled of very strong potpourri scent. They compensated us with free breakfast but the hotel rooms really needs an update. Location is great by the Galleria.

I took a star away simply because for a luxury hotel that charges destination fees per stay I shouldnt have to ask for a microwave or mini refrigerator. It was easy to get the mini refrigerator due to a young staff helping me at the desk. The microwave on the other hand the next day was hard to get due to the front desk older staff not even attempting to help me find one and telling me the hotel had absolutely no microwaves. It took someone not working the front desk to find someone to bring me a microwave to my room. May not be important to others, but for me it is when I book at a hotel. Besides that everything else was great. The breakfast, the bar and grill, the hotel room, the shower, the partnership Laura hotel has with Lifetime Fitness gym, the beautiful design of the building and how its connected to other business/restaurants is definitely a good enough reason to book it.

The room was clean, the staff were very nice and accommodating. I do wish that room had a microwave available to warm leftovers from the restaurant on site.

Greatest experience, hotel was attentive to everything I needed, booked another night just because it was the best time!

Room was fine. Pool area was closed and we were not allowed to go outside. They ran out of bourbon in the bar and orange juice in the restaurant. The bar in the lobby was closed.