Regal Windward Tours

Great staff and pool.

Our stay was awesome until we checked out the day of the tsunami warning. We checked out at 11am. Our flight didn’t leave until 10pm. When the tsunami warnings were announced, we returned to the hotel and were treated as persona non gratis. Hotel personnel were non accommodating, no concern was expressed for our essential homelessness, no options provided for our safety despite the $$$ we had spent on accommodations over the previous 8 days. When our flight was canceled at 7pm, we checked back in and were advised they would charge a hardship rate, which ended up being more than the daily rate we had paid previously. We had no choice...the whole island had shut down. All restaurants and shops were closed, therefore no food was available, and no offer to accommodate food or beverage needs were made. I understand it was a stressful time for both staff and guests alike, however, the treament we received was unacceptable.