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Reviews of Hampton Inn Rochester Penfield

2.5 out of 5
Hampton Inn Rochester Penfield
950 Panorama Trail South, Rochester, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 492 out of 718 reviews" "
Rating 8 - Good. 158 out of 718 reviews" "
Rating 6 - Okay. 39 out of 718 reviews" "
Rating 4 - Poor. 12 out of 718 reviews" "
Rating 2 - Terrible. 17 out of 718 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Steven

No problems with check in or staff availability. Room was clean on arrival and cleaned 1 time during our 3 night stay. Showering was subpar with lukewarm water and slow draining. These issues were not enough to complain about to staff but was not up to a high standard for a $200 a night stay.
Stayed 3 nights in May 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

EMILY

Stayed 2 nights in May 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was as expected.
Stayed 1 night in May 2024

10/10 Excellent

Emily

Stayed 1 night in Apr 2024

4/10 Poor

Cinthya

Disliked: Cleanliness
Water poodles in the bathtub, disgusting; no night light in the bathroom, extreme bright to use at night. The curtains we not sufficient, the roll up blind was smaller the window and would not darkened the room enough. Breakfast was not what we expected; overcrowded, no place to sit, dishes not replenished in due time. We had a family on top of our room, with children running and jumping off bed way past 10:30pm, it was a nightmare.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Faienillek

Traveled with family
good service
Stayed 1 night in Mar 2024

10/10 Excellent

JOHN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took longer than expected for the hot water in the shower when on the 5th floor.
Stayed 2 nights in Mar 2024

6/10 Okay

Jasher

Traveled with family and small children
Liked: Staff & service
Stay for two nights at this hotel and was drawn to it by the high ratings and reviews both on Expedia and Google. The location is nice and quiet, breakfast was fine (although not as good a variety as Hampton Buffalo we stayed at earlier this month), and staff are friendly. I was underwhelmed overall but the room itself - when we first entered, we felt the old/stale odor, the heater as mentioned in other reviews sounds like jet engine, the desk chair was heavily stained, the beds were very squeaky and could feel the springs, and after laying and bouncing back up from the bed had a few blonde hairs stuck on me (a personal ick.. we have black hair). The saving grace was the upgraded bathroom which was nicely done. Not a 9 rating in my opinion especially compared to the Hampton Buffalo and White Oaks Niagara Canada we stayed at just weeks ago.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and fitness room, very attentive cleaning/supply staff in the breakfast room, good breakfast. Only issue was not enough parking spaces, but front staff was helpful in dealing with the issue.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were spacious and clean and the breakfast was great!
Stayed 2 nights in Mar 2024

10/10 Excellent

Joan

Stayed 2 nights in Feb 2024

6/10 Okay

KERRY

Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel was convenient going to and from work. There are grocery stores etc close by. What made me not want to come there again was the bathroom water. The pressure was a stream, even when you change the setting and the “HOT” water was lukewarm at best. The sink faucet was the same. It sounds petty but when you’re doing personal care, hand washing etc it is very important to have hot water.
Stayed 2 nights in Feb 2024

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed. Good value and breakfast was a great variety and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Abigail

Stayed 1 night in Feb 2024

8/10 Good

Mehdi

Stayed 2 nights in Feb 2024

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice
Stayed 1 night in Feb 2024

10/10 Excellent

Sara

Stayed 1 night in Feb 2024

8/10 Good

Nate

Stayed 1 night in Feb 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Jaime

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nicest Hampton inn I’ve ever stayed at. Very clean and friendly staff
Stayed 1 night in Jan 2024

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely
it was very nice. the only issue is the rollaway bed we requested did not have a comfortable mattress.
Stayed 3 nights in Dec 2023

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

6/10 Okay

Vinod

Traveled with family and small children
Liked: Cleanliness, staff & service
We had booked room with two queen beds. The original room had some key card issues same so the room we got afterwards had two double beds. When we asked we were told all rooms have the same doubled bed configuration. If that’s the case the rooms should not be advertised as two queen beds. The walls are also super thin and the adjacent room was very loud. The property manager at check in was nice and helped us even though she was the only person and seemed overwhelmed.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Stayed 3 nights in Dec 2023

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Darin, Elmira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Jacob

Traveled with family
Disliked: Staff & service, property conditions & facilities
After many year of staying at Hampton’s, this was the first bad experience. We woke up to no hot water in the hotel Saturday morning, went on for 24 hours-no apologies, no offer to refund any part of the stay. The only time when I asked at 8:30pm what they could do they offered for us to pack up and move to another hotel 12 miles away. Front desk staff didn’t even make eye contact, very poor customer service. Our rooms were not serviced at all during our stay either. Just an overall poor experience.
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Stayed 2 nights in Dec 2023

10/10 Excellent

Truc Thai Lan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast each morning. Convenient location for our needs.
Stayed 3 nights in Nov 2023

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, comfortable location
Room is neat, very comfortable beds, morning free breakfast is outstanding!
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very nice hotel with friendly staff, very clean, beds were comfortable, everything we were looking for.
Stayed 1 night in Nov 2023

8/10 Good

Amie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly upon check in. Made us aware of hotel facilities. Room was clean and liked the set up of the room. It was very comfortables.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast starting at 6 am
Stayed 7 nights in Oct 2023

10/10 Excellent

Andrew

Business traveler
Liked: Amenities
Consistent with the brand.
Stayed 1 night in Oct 2023

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Wry nice place
Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable, Clean, Quiet
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023

8/10 Good

David

Traveled with family
Liked: Amenities
Bed was very firm which I didn’t care for. Otherwise, everything was fine.
Stayed 1 night in Sep 2023