2/10 - 너무 별로예요
실제 이용하신 고객
2019년 8월 10일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The worst & nightmare hotel ever!!!
This hotel is the worst of all.
The host is very impolite and rude.
He discriminates Asians.
I’ve never experienced this kind of thoughtlessness and strange hotel and host in my life.
I arrived at near the hotel at 8:40 in the evening and I called the hotel and intended to ask about the parking lot. After the host of the hotel found out we are from Asia, he told me “You are late for the check in, so there is no room for you.“
I was shocked and embarrassed.
“What on earth going on?”
What can I do with wife and two kids in this strange place at night?
I checked the hotel voucher but there is no check in time policy. So I checked the Hotels.com and found the check in time policy.Their check in time is 3PM to 8PM but also there’s late check in policy which is Optional extras.
Late check-in between 8 PM and 10 PM can be arranged for an extra charge of EUR 25.
Even I found this hotel’s check in policy of Agoda is 9:30PM.
So We came to the hotel and asked check in again, the owner said same answer “You are late, No rooms for you”
I begged “You cannot do this, there is late check in policy in the hotels.com.”
“At least you have to refund the money “
He told me again “I don’t know about the refund, you can ask to Hotels.com”
I and my wife were very upset and argued with the owner.
Another guests from Germany persuaded the owner and intermediated us .
Finally we got the key but it was a total nightmare.I had a very bad memory of Rotenburg because of this
실제 이용하신 고객
2019년 8월에 1박 숙박함
