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Reviews of La Quinta Inn & Suites by Wyndham Ruidoso Downs

2.5 out of 5
La Quinta Inn & Suites by Wyndham Ruidoso Downs
26147 US Highway 70, Ruidoso Downs, NM

Reviews

8.2

Very Good

Rating 10 - Excellent. 517 out of 1004 reviews" "
Rating 8 - Good. 238 out of 1004 reviews" "
Rating 6 - Okay. 125 out of 1004 reviews" "
Rating 4 - Poor. 76 out of 1004 reviews" "
Rating 2 - Terrible. 48 out of 1004 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

CYNTHIA, el paso

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Restroom was dirty
Stayed 1 night in May 2024
Response from La Quinta on May 26, 2024
Thanks for staying with us. We will address the issues. We appreciate your feedback!

10/10 Excellent

Manuel

Liked: Property conditions & facilities
Under construction
Stayed 1 night in May 2024
Response from La Quinta on May 13, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Carlos, Schertz

Business traveler
They didn’t clean the room until the 4th day, even I started telling them since the third day. The first day, the bath tube and the sink were both clogged.
Stayed 7 nights in Apr 2024
Response from La Quinta on May 13, 2024
Thanks for staying with us. We apologize for the inconvenience. We appreciate your feedback!

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The bathroom was falling apart toilet didn't flush as it should the shower walls were damaged/missing pieces
Stayed 2 nights in Apr 2024
Response from La Quinta on May 13, 2024
Thanks for staying with us. We apologize for the inconvenience. We appreciate your feedback!

6/10 Okay

Nebven

Stayed 1 night in Apr 2024
Response from La Quinta on May 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only problem was barking dogs in the room next door. The irresponsible pet owners left the dogs unattended, the dogs barked constantly.
Stayed 2 nights in Mar 2024
Response from La Quinta on Apr 29, 2024
Thank you for the feedback. We value your opinion. We will do our best to resolve this issue for future stays. Thank you. Have a wonderful day.

6/10 Okay

Kevin

Stayed 5 nights in Apr 2024
Response from La Quinta on May 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet hotel.
Stayed 1 night in Apr 2024
Response from La Quinta on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Isela

Traveled with family and small children
Disliked: Amenities
Our stay was a few days long. We booked 2 rooms (both with double beds) during our stay. Both rooms were only ok. Both not very big and a little outdated and perhaps needed a refresh. Our beds were all comfortable, the lobby and eating/breakfast area was spacious. We did like the convenience since ot was not very hard to get around from our hotel.
Stayed 3 nights in Dec 2023
Response from La Quinta on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Cecelia

Stayed 2 nights in Apr 2024
Response from La Quinta on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities
The pool was dirty and so was the hot Tub
Stayed 1 night in Apr 2024
Response from La Quinta on Apr 5, 2024
Hello Luis. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and rooms clean and comfortable!
Stayed 1 night in Mar 2024
Response from La Quinta on Apr 1, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rob

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from La Quinta on Mar 31, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jennifer

Stayed 3 nights in Mar 2024
Response from La Quinta on Apr 18, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Andy

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hot tub does not work/is not open as advertised in pictures.
Stayed 1 night in Feb 2024
Response from La Quinta on Mar 26, 2024
Hello Andy. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction made the area a little messy
Stayed 1 night in Mar 2024
Response from La Quinta on Mar 26, 2024
Hello Monica. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

10/10 Excellent

Richard J

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to everything.
Stayed 1 night in Mar 2024
Response from La Quinta on Mar 26, 2024
Hello Richard. Thank you for your review. We appreciate your feedback and value your opinion. Have a great day.

6/10 Okay

Kristian

Traveled with family
Liked: Staff & service, amenities
Place is currently under construction, nothing major but i would have liked to know this beforehand. Room was okay for the most part cleanly but there was a half eaten bag of chips from last person to stay in room. Breakfast was easily the best part of the stay.
Stayed 1 night in Mar 2024
Response from La Quinta on Mar 26, 2024
Hello Krisrian. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from La Quinta on Apr 14, 2024
Thank you for your feedback. We value your opinion and appreciate your feedback.

4/10 Poor

Staci

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing in my room was clean except for the desktop and shower. The sheets and bed were hairy and had splotches on them, I could go on. However, the front desk staff were fantastic. And when the pool was fixed, it and the spa were very clean.
Stayed 3 nights in Mar 2024
Response from La Quinta on Mar 26, 2024
Hello Staci. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

10/10 Excellent

Zayra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect. Just what we were looking for
Stayed 2 nights in Mar 2024
Response from La Quinta on Mar 19, 2024
Hello Zayra. Thank you for the review. We value your opinion and appreciate your business. We are looking forward to your future stays here at La Quinta hotels. Have a Wonderful Day. Thanks again.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast with some good choices. Limited parking because of renovations going on.
Stayed 1 night in Mar 2024
Response from La Quinta on Mar 17, 2024
Hello Richard. We want to extend an apology for the unsatisfaction you have experienced. Our hotel is an older property undergoing renovations. Thank you for your review. We appreciate the feed back and value your opinion. Please rest assured we will make every attempt to handle the issues you have shared with us. Have a Good Day. Thank you.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Mar 2024
Response from La Quinta on Mar 13, 2024
Thank you for the review. We appreciate and value your opinion. Have a wonderful day.

6/10 Okay

Jesus

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rest room floor needs work Jammed my toes?
Stayed 2 nights in Mar 2024
Response from La Quinta on Mar 5, 2024
Hello Jesus. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

6/10 Okay

Irma

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was very peaceful. The sheets had blood on them as if the sheets were not switched to clean and there was food in the room cheetos and french fries. The restroom floor was sticky and hair on the restroom door. I didn't want to make a scene. I will not reserve a room there again.I would like credit if possible please for dirty room.
Stayed 2 nights in Mar 2024
Response from La Quinta on Mar 5, 2024
Hello Irma. We want to apologize for the inconvenience you had to experience. Please rest assure we are taking care of these issues. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
The shopping and dinning
Stayed 1 night in Feb 2024
Response from La Quinta on Mar 3, 2024
Hello Guest. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

2/10 Terrible

Ana

Stayed 1 night in Feb 2024
Response from La Quinta on Mar 21, 2024
Thank you for the review. We appreciate your feedback and value your opinion. Have a Great Day.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Could be better
Dirty
Stayed 1 night in Feb 2024
Response from La Quinta on Mar 3, 2024
Hello Guest. We want to apologize for any inconvenience you had to experience. Please rest assure we are working on improvements. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

6/10 Okay

Stephen

Stayed 1 night in Feb 2024
Response from La Quinta on Mar 3, 2024
Hello Stephen. We want to apologize for any inconvenience you had to experience. Please rest assure we are working on improvements. Thank you for your feedback, we value your opinion. Have a Great Day. Thank you.

10/10 Excellent

Larae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!!
Love this place, I stayed off and on here for over a week visiting my daughter. I had my other family members stay here as well. Great place, nice and clean! Pool and workout room was great and they allowed pets with a very reasonable fee. This will be my to to place to stay anytime Im in town!
Stayed 1 night in Feb 2024
Response from La Quinta on Feb 21, 2024
Hello Larae. Thank you so much for the GREAT review. We appreciate your feedback and value your opinion. We are so very happy we could accommodate your stay. We hope to see you back very soon for future stays. Have a wonderful day. Thanks again.

10/10 Excellent

Lorena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet property.
Stayed 1 night in Feb 2024
Response from La Quinta on Feb 20, 2024
Thank you Lorena for your feedback . We appreciate and value your opinion. Looking forward to your next stay at La Quinta Hotels.

10/10 Excellent

Daniella

Liked: Staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from La Quinta on Feb 20, 2024
Thank you Daniella for your feedback . We appreciate and value your opinion. Looking forward to your next stay at La Quinta Hotels.

10/10 Excellent

JESUS

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Frank- Regional Mgr on Feb 19, 2024
Thank you for your 10/10 rating, it was a pleasure having you as our guest and look forward to seeing you again soon.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Feb 2024
Response from Frank- Regional Mgr on Feb 19, 2024
Thank you for your 5/5 review.

8/10 Good

BRUCE

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Frank- Regional Mgr on Feb 19, 2024
Thank you for your 8/10 review, it was a pleasure having you as our guest.

10/10 Excellent

Bassam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from La Quinta on Feb 15, 2024
Thank you very much for the kind review. We appreciate your feedback and value your opinion. Have a wonderful day. Thanks again.

10/10 Excellent

Carla

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a good size and clean
Stayed 3 nights in Nov 2023
Response from Frank- Regional Mgr on Feb 7, 2024
Carla, thank you for taking the time to review our hotel and we look forward to having you stay with us again in the future.

2/10 Terrible

Matthew

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was absolutely disgusting. Stains on the sink shower and toilet. Was given a extra blanket with blood stains on it
Stayed 3 nights in Feb 2024
Response from La Quinta Hotels on Feb 6, 2024
Hello Mathew. We want to extend an apology for the unpleasant experience. Rest assured we will addressing these issues. We appreciate your feedback. Thank you. Have a good day.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing
Stayed 1 night in Feb 2024
Response from La Quinta Hotels on Feb 6, 2024
Hello Sophia. We want to extend an Thank you for the 5/5 review. We value your opinion and appreciate your feedback. Thank you. Have a good day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Did not expect perfection
This was a bargain so I didn’t expect perfection. It looks like they may need to remodel in the future. The 25.00 pet fee is ridiculous, but better than the 50 I paid at 2 other hotels. The outside door that is supposed to work with the key card could be opened without it. The staff was very nice and the room was comfortable. Although it appeared clean, my dog found many morsels of something on the floors to eat.
Stayed 1 night in Feb 2024
Response from La Quinta Hotels on Feb 6, 2024
Hello Guest. Thank you for your feedback. We value your opinion and apologize for the inconvenience. Rest assure we will address the issues. Thanks again. Have a great day.

10/10 Excellent

Israel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean area
Stayed 2 nights in Feb 2024
Response from La Quinta Hotels on Feb 6, 2024
Hello Israel. Thank you for your feedback. We value your opinion and appreciate you. Thanks again. Have a great day.

10/10 Excellent

Celeste T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience!!!
Stayed 1 night in Feb 2024
Response from La Quinta Hotels on Feb 6, 2024
Hello Celeste. Thank you for your feedback. We value your opinion and appreciate you. Thanks again. Have a great day.

6/10 Okay

Rocio, El Paso

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sadly the pictures do not do justice to the actual property they look to good to what it actually is. The hotel rooms in the second room are all very dirty, dirty carpet, restrooms, everything, all that floor smelled bad. We asked to be moved to another room, they changed us to the third floor which didn't smell that bad yet still dirty. I recommed if you stay there take your own blankets and flip flops so you won't step on the dirty carpet. Disappointment.
Stayed 1 night in Jan 2024
Response from Frank- Regional Mgr on Feb 4, 2024
Thank you for taking the time to bring your concerns to our attention. We apologize for the inconvenience it has caused you.

10/10 Excellent

Norma

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Response from La Quinta on Jan 30, 2024
Hello Norma. Thank you for the amazing review. We appreciate the feedback and value your opinion. We are looking forward to your future stays with La Quinta Hotels. Thank you again. Have a wonderful day.

2/10 Terrible

omar

Traveled with family
Disliked: Cleanliness, room comfort
Bad experience
We usually stay at elevate but wanted to try something different, BIG MISTAKE. We asked and paid for a king suite and when we arrived there were no suites available or kings, front desk blamed it on hotels.com. The noise level was very high, we could hear our neighbors and anything happening out in the hall. Something broke in the elevator, we entered without noticing and my son slipped and got glass on his hand and foot, we went back down to buy bandages but there was no one at the front desk and no one had cleaned the glass yet there was only a towel on top.
Stayed 1 night in Jan 2024
Response from La Quinta on Jan 30, 2024
Hello Guest. We want to extend our sincerest apologies for the unpleasant experience. We will do all we can to address and improve this situations. We appreciate your feedback and value your opinion. Thank you for sharing the details of your stay, this is a huge help to work towards improving all stays here at La Quinta Hotels. I hope you will give us another chance in the future. Thank you again. Have a wonderful day.

6/10 Okay

Sarahi

Traveled with family
Liked: Staff & service
Pool water was cold.
Stayed 1 night in Jan 2024
Response from La Quinta on Jan 30, 2024
Hello Guest. We want to extend our sincerest apologies for the unpleasant experience. We will do all we can to address and improve this situation. We appreciate your feedback and value your opinion. Thank you for sharing the details of your stay, this is a huge help to work towards improving all stays here at La Quinta. I hope you will give us another chance in the future. Thank you again. Have a wonderful day.

10/10 Excellent

Vivi J

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again, me and my husband loved this hotel especially that they are pet friendly
Stayed 2 nights in Jan 2024
Response from Frank- Regional Mgr on Jan 26, 2024
It is always a pleasure to receive positive feedback. Thank you for your 5/5 rating and we look forward to having you as our guest again in the future. Have a great day.

2/10 Terrible

Lorraine

Disliked: Staff & service, property conditions & facilities
Gross
Stayed 2 nights in Jan 2024
Response from La Quinta on Jan 23, 2024
Hello Lorraine. Thank you for the feedback. We will work towards improving for a more satisfactory and comfortable stay for future stays. Hope you will give La Quinta Hotels another chance to improve your next experience. Thank you again. Have a Wonderful Day.

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
DO NOT STAY ON 1st floor .. it’s VERY LOUD YOU WILL HAEAR ALL THE TRAFFIC FROM THE OFFICE AND THE FLOORS ABOVE YOU. Perfect for a quick trip and if you don’t plan on staying in the room.
Stayed 2 nights in Jan 2024
Response from La Quinta on Jan 22, 2024
Hi Andrea. We apologize sincerely about the noise on your stay with us. We will do all we can to establish more accommodations for this issue. We hope you will stay with us on your future trips. Thank you for your feedback. We appreciate and value your opinion.

8/10 Good

Carolyn

Stayed 1 night in Jan 2024
Response from La Quinta Hotels on Feb 6, 2024
Hello Carolyn. Thank you for your feedback. We value your opinion and appreciate you. Thanks again. Have a great day.