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엘리베이트 호텔 앳 시에라 블랑카 루이도소, 어센드 호텔 컬렉션 여행 후기

3.5 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 616개" "
평점 8 - 좋아요. 1000개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 75개" "
평점 4 - 별로예요. 1000개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 25개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large room with 2 beds and a second room with a pull out couch bed. Convenient for those with small kids. It would be nice if the bathroom was bigger
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 24일
Hello Tammy,We're delighted to hear you appreciated the spacious layout of your room and found it convenient for your family. Your feedback regarding the bathroom size is valuable and will be shared with the team for future considerations in our ongoing enhancements. Thank you for choosing to stay with us.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My #1 in Ruidoso for 5 plus years
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello David,We appreciate your loyalty and are glad to hear that you have enjoyed your stays with us over the years. We hope to continue exceeding your expectations in the future. Thank you for choosing to stay with us repeatedly.

6/10 - 괜찮아요

saby

2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 15일
Hello saby, We appreciate you choosing our hotel for your stay and we hope you had a pleasant experience overall. If there's anything we could improve upon, please don't hesitate to contact us directly so we can address any concerns. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is Beautiful and clean. I will definitely recommend it!
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 11일
Hello Maria,We're thrilled to hear you enjoyed your stay with us and appreciate your recommendation! We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Nadia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cuarto limpio y cómodo
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
Hello Nadia,Nos alegra saber que disfrutó de su estancia en una habitación limpia y confortable. ¡Esperamos darle la bienvenida de nuevo pronto!

6/10 - 괜찮아요

Kari

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Room was not very clean, long walk to bathroom from where the pullout sofa is. Breakfast was meh. Bathroom was very small. Beds weren't great. Couldn't get the ac to actually function correctly. Pool needed cleaning and repainting. Hot tub was fine.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Tyler

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and the front staff was very helpful as well.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 2일
Hello Tyler,We are grateful to hear that you found our hotel clean and our staff helpful during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable experience.

8/10 - 좋아요

Damariss

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Damariss,We are thrilled to hear that you had a pleasant stay with us! If there is anything we can do to make your next visit even better, please don't hesitate to contact us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Roberto

Everything was OK
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Roberto,We appreciate your feedback and are delighted to hear that your stay met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great weekend stay
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 24일
Hello Andrea,We are pleased to hear you enjoyed your weekend stay with us. Your positive feedback is greatly appreciated. Thank you for choosing our hotel for your getaway.

10/10 - 훌륭해요

Joe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t judge a book by its cover. The hotel has been remodeled and looks great. The pool area could still use some cosmetic improvements but otherwise was fantastic!
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello Joe,Thank you for your feedback! We're delighted to hear that you appreciated our recent renovations. We will certainly take your comments into consideration regarding the pool area for future enhancements. Your input helps us to continually improve our guest experience.

10/10 - 훌륭해요

Chris

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place and staff. Really good price for Ruidoso
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Chris,We are pleased to hear you enjoyed your stay with us and found our staff to be great. Our team strives to provide excellent service to all our guests. We appreciate your positive feedback on the pricing and hope to welcome you back soon for another great experience in Ruidoso.

8/10 - 좋아요

Erick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was unique to have tile floors throughout the room.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Erick,We're pleased to hear you appreciated our unique tile floors in the room. Your feedback is valuable to us, and we'll share your positive comments with our team for future enhancements. Thank you for choosing to stay with us!

10/10 - 훌륭해요

Han 님, The Colony

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay. The staffs were wonderful. The room is really big. We will definitely be back next time.
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 30일
Hello Han,We are thrilled to hear that you had a wonderful stay with us and that our staff exceeded your expectations. Our team takes pride in providing excellent service to all our guests. It's fantastic to know that you found your room spacious and comfortable. We can't wait to welcome you back on your next visit!

8/10 - 좋아요

kenneth 님, Amarillo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello kenneth, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 - 훌륭해요

Mayra

Everything was amazing
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Mayra,We are thrilled to hear you had an amazing experience during your stay with us! We value your feedback and hope to welcome you back again in the future for another fantastic stay.

10/10 - 훌륭해요

Jeny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Variedad
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Jeny,We appreciate your feedback and are glad you enjoyed the variety at our hotel. Our team works hard to provide a diverse range of amenities and services for all our guests to enjoy. Thank you for staying with us, and we hope to welcome you back in the future.

6/10 - 괜찮아요

Luis

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Stay was not bad but hotel charged my an additional $36 for a doble bed as a hotel fee and $9 for the king. Said it was in the contract with Expedia. After all charges we paid $7 less than if would have book a cabin.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Luis, We appreciate your feedback and apologize for any confusion. Please feel free to reach out to our management team for further clarification on the charges incurred during your stay. Your satisfaction is important to us, and we value the opportunity to address any concerns you may have.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello Scott,We are glad to hear that you had a wonderful stay with us! Please do not hesitate to reach out if you have any further comments or concerns.

8/10 - 좋아요

Thierry 님, Bastrop

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great value for the price. Easy access to the property and good all around amenities. Bed was very comfortable (room 128). Room is super spacious. One small drawback: even though the is a full size tub, the is no stopper to enable bath taking. A big minus for a woman.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Thierry,We appreciate your feedback on our hotel amenities. We're glad to hear you enjoyed our comfortable beds and spacious rooms. We apologize for any inconveniences with the lack of a bath stopper and encourage guests to reach out should they have specific needs for their stay. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 - 훌륭해요

William

Good ser
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello William,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Travis

Great
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Travis,We appreciate your feedback and value your opinion. If there are any specific aspects you would like to share for us to improve upon, please feel free to contact our management team directly. Thank you for choosing to stay with us.

8/10 - 좋아요

Ben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay was great and it was very clean…the only problem was the ac unit in the bedroom was leaking and was wet…we reported it and they offered to move us or give us towels for the mean time…so we took the towels because it was already late…overall great stay
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Ben, Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear you had a great stay despite the AC issue. Our team is always ready to assist with any inconveniences reported. We hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Chelzie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything about it. Will stay again!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Chelzie,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.

10/10 - 훌륭해요

Laura 님, Sugar Land

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and very big rooms, Thank you!
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Laura,We are thrilled to hear that you found our rooms clean and spacious. Our team works hard to ensure every guest's comfort is met. We appreciate your kind words and hope to welcome you back in the future.

8/10 - 좋아요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great and staff was great great place I love the mountains and hotel was clean and excellent this might sound jerk like the only thing I didn’t care for was the tv and cable it’s first hotel I couldn’t use Hulu or Netflix in and the cable kept lagging out
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Christopher,We're delighted to hear you enjoyed your stay with us! Thank you for your feedback about our staff, cleanliness, and location. We appreciate your comments about the TV and cable service, as we are always looking for ways to improve. Your input helps us enhance the guest experience for future visits.

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Juan,Thank you for your feedback. We appreciate you taking the time to share your experience with us. We will take your comments into consideration for future improvements.

10/10 - 훌륭해요

Gianni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very spacious room and looked great was also very clean and conveniently located
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
Hello Gianni,We are pleased to hear that you enjoyed the spacious and clean room, as well as our convenient location. Your feedback is greatly appreciated, and we hope to welcome you back for another great stay in the future.

10/10 - 훌륭해요

Stuart

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and breakfast. They actually had a warm pool and working hot tub.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
Hello Stuart,We are thrilled to hear that you enjoyed our hotel amenities, including the pool and hot tub. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.

2/10 - 너무 별로예요

BEILA FABIOLA

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
No respetaron los precios que teníamos con Expedia, nos cobraron más por las 2 habitaciones
답변 제공: Manager 님, 2024년 3월 14일
Hello BEILA FABIOLA, We are sorry to hear about your experience with the pricing discrepancy. For any billing inquiries or discrepancies, please reach out directly to our management team for further assistance. Your feedback is valuable to us in our ongoing efforts to improve our services.

10/10 - 훌륭해요

Antonio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect hotel to stay
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Antonio,We're thrilled to hear that you found our hotel to be perfect for your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 - 훌륭해요

Jesus

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Jesus,We are pleased to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back in the future for another pleasant experience.

10/10 - 훌륭해요

Bartolo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Bartolo,We are delighted to hear that you had an exceptional stay with us! We hope to welcome you back soon for another wonderful experience!

10/10 - 훌륭해요

erika

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay here while in Ruidoso. Staff was frienfly and accommodating.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello erika, We are pleased to hear that you enjoyed your stay with us in Ruidoso. Our staff takes pride in providing friendly and accommodating service to all our guests. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Ruby

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was really pretty and clean. And the breakfast included was also great.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Ruby,We are delighted to hear that you enjoyed our hotel's cleanliness and breakfast offerings. Your positive feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Nishi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were spacious and had everything needed. The pools were also heated during winter which was a plus.
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Nishi,We are delighted to hear that you enjoyed our spacious rooms and heated pools during your stay with us. We strive to provide a comfortable experience for all our guests. Should you need any assistance or have any future inquiries, please do not hesitate to reach out.

10/10 - 훌륭해요

Leroy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hello Leroy,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon

10/10 - 훌륭해요

Oliver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy linda experiencia en general
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Oliver,Nos alegra mucho saber que disfrutó de su estancia con nosotros. Valoramos su opinión y esperamos recibirlo nuevamente en el futuro. ¡Gracias por compartir sus comentarios con nosotros!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Dear Guest,We are delighted to hear that you had a pleasant stay with us! Reach out to us directly if you have any further comments to ensure we can continue to improve our services for your next visit.

10/10 - 훌륭해요

Sarah

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Sarah,We're glad to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again soon for another fantastic experience!

10/10 - 훌륭해요

Agapito

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean. Staff was great and breakfast was excellent.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Agapito,Thank you for your positive review! We're delighted to hear that you found our rooms clean, our staff great, and breakfast excellent. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Marcelo

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Marcelo,Thanks for staying with us. We are stoked to hear you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Ollie

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Ollie,We are thrilled to hear that you had an excellent experience during your stay with us! It was a pleasure having you as our guest, and we hope to welcome you back soon for another wonderful stay!

10/10 - 훌륭해요

Martin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Martin,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon

10/10 - 훌륭해요

Yvonne

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Yvonne,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another great stay!

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Dear Guest,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Raul A

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super clean and smells nice
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Raul A,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be super clean and with a pleasant scent. Our team takes great pride in maintaining a high standard of cleanliness for our guests' comfort. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Katherine,We appreciate you taking the time to rate our hotel! We are delighted to hear that you had an excellent stay with us. We strive to provide exceptional service and a comfortable experience for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Armando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Armando,Thank you so much for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience. We appreciate your positive rating and hope to have the pleasure of welcoming you back in the future. Please don't hesitate to reach out if there's anything else we can assist you with.

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Daniel,Thank you for staying with us! We're delighted to hear that you had a great experience at our hotel. We strive to provide exceptional service and it's wonderful to know that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please do not hesitate to reach out directly to us. We hope to welcome you back in the future!