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We chose this hotel last minute and we were nervous because there were a couple recent negative reviews. There were 4 of us in our family and couldn't find anything negative to say about the hotel. The only disappointing fact was that the rooftop bar was not open but that wasn't a big deal. Everything was very clean. I actually wiped the floor in our room with a wet, white wash cloth, it was clean! There was no hair in the bathroom from a previous guest. There was no hair in the bed from a...

Great location

The customer service was great. And the pool is so pretty!

Good

I stayed here to visit my child that attends the Art Institute and I was completely impressed. I will definitely stay here again.

Across from Nordstroms! Staff helpfu!

Forever one of my favorite hotels and one of my two favorite Courtyard properties I've ever stayed at! This is the 3rd year in a row we've stayed here when coming to Chicago and it never disappoints. It feels like a high-end hotel for an affordable price (considering where it is)! The staff is great super helpful, rooms are so clean and overall just is one of the nicest places! Highly recommend if you're looking for a spot in Chicago!

It was okay but, I wish they specified the clearance level for the self parking if we would of have know ahead of time we would of brought our smaller car

I enjoyed my stay here. I didn’t get a chance to experience breakfast or the pool, but it's nice that they're avaliable. I loved the area, very easy to walk for food and entertainment. The bed does need replacing as it makes a squeaking noise when you sit on it and the mattress wasn't that comfortable. Even with that, I would stay here again.

I was traveling with two 14 year olds on a business/vacation trip and we stayed here for five days. The location is great. I wanted a hotel that was convenient to the major attractions and downtown, and safe for the boys to walk around on their own. We were able to walk to Navy Pier, Millennium Park, the Loop, and the Hancock Building. It's a good 20-25 minute walk to Navy Pier, but you walk along Lakeshore Drive and it's very enjoyable. The property is very nice, although we didn't get the two...

Hotel is well appointed with beautiful rooms and an elegant, luxurious bathroom. The staff was helpful and the hotel is in the middle of the best shopping abd restaurants in Chicago! Wull definitely be my "go to" hotel in Chitown!

Wonderful stay in a great location!

Recently stayed at the Springhill Suites/River North. Could not have picked a better location for the first time in Chicago. Tons of local dining options. Close to landmarks. Easily walked to the Magnificient Mile(Michigan Ave) Walked to the subway to go to Wrigley Field and the United Center. Hotel was excellent. Clean, the staff was excellent in all areas. Free breakfast was fresh and good. Highly recommend overall.

This hotel met our expectations. All the city attractions were within a walkable distance. The staff at breakfast was amazing! Shout out to Javier who was so welcoming and friendly :)

Perfect downtown location, great rooms with a separate sitting area, delicious breakfast and evening drinks/snacks are included, and helpful staff.

No complaints. We stayed on the 18th floor and never had a long wait for the elevator (like I have experienced in some other places). The kitchenette was well stocked, beds soft and comfortable and bathroom is spacious in which I absolutely love.

Great location, clean room and friendly staff!

Excellent Customer Service

Very nice place to stay. We had trouble shutting a faucet off and called the desk. Someone arrived within 2 minutes and solved the issue. The breakfast was very good with lots of choices. My only complaint is with the parking. I wish I had had clearer information. We self parked but the garage was located further away than I found acceptable. Also we were charged more than stated to park because again it wasn't clear that I needed to put the parking charge on my hotel bill to get the hotel rate....

Big spacious room with complete kitchen. Beautiful views of the city. Restaurants and CVS pharmacy nearby. Decent selection of foods on breakfast buffet. Walking distance to the Navy Pier, Riverwalk and the Millennium Park. Parking garage is great but it is $55/ day extra.