Exterior

Reviews of Holiday Inn Express & Suites Ruston, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Ruston, an IHG Hotel
1312 Hospitality Street, Ruston, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 167 out of 272 reviews" "
Rating 8 - Good. 61 out of 272 reviews" "
Rating 6 - Okay. 20 out of 272 reviews" "
Rating 4 - Poor. 11 out of 272 reviews" "
Rating 2 - Terrible. 13 out of 272 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lestavia, Stone Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious rooms
Stayed 4 nights in May 2024
Response from Management on May 21, 2024
Thank you! Come see us again soon.

6/10 Okay

Michelle

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service
Very disappointed in the breakfast Saturday morning. Went down stairs around 8:30ish, breakfast was over at 9:30. The place was filthy. No clean tables, pancake machine was out of service, no gravy...rang bell to ask worker about food option available and she was very rude. Stated pancake machine was broke. That she was making more gravy, which took about 30 minutes to bring more out, biscuits were burned. I could go on and on, just very displeased that we paid $652 for a 2 night stay and had to go somewhere else both morning for breakfast. Only 1 elevator was working for a busy weekend at capacity.
Stayed 2 nights in May 2024
Response from Managememt on May 13, 2024
We appreciate your feedback and apologize for the disappointment with breakfast. We hope we have implemented new practices to prevent these types of problems in the future.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly , polite and helpful
Stayed 2 nights in Apr 2024
Response from Management on Apr 11, 2024
Thank you Daniel

10/10 Excellent

Kateshia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy stay
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thank you!

8/10 Good

Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ok, The room we were in was OK. I give it a 4/5 at best. The room had a smell. I brought some ODOBAN with me and soaked the room which took care of the smell. The elevators need to be cleaned and vacuumed. The breakfast was good. The staff were super nice.
Stayed 3 nights in Mar 2024
Response from Management on Apr 2, 2024
We appreciate the feedback. We do our to stay on top of public areas such as the elevators. We apologize if they needed some attention at any time during your stay. We promise to pay closer attention in the future.

10/10 Excellent

Olajawon Oneal, Calumet City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay
Stayed 2 nights in Jan 2024
Response from Management on Mar 28, 2024
Thank you! Come see us again soon!

2/10 Terrible

Adarrien

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was not ready for business, we were in town for a basketball tournament..
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
We apologize for not being quite ready for your arrival on Saturday. We had multiple teams all requesting check in at or around the same time and we got a little overwhelmed. We hope to have some of those wrinkles ironed out now for our future guests.

6/10 Okay

tasha

Traveled with family
Liked: Cleanliness, property conditions & facilities
We stayed last week on our way to Texas and decided to spend last night on our way back home because the beds are comfortable and the rooms are spacious. Because we would stay there again, but I did find a dirty K cup and the coffee maker this morning, and there was a bag of muffins someone had left in the windowsill that the housekeeper missed. If something that obvious is missed, it makes me wonder what less obvious things were also skipped. Stacy at the front desk was very friendly. Why?
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for bringing these oversights to our attention. We promise to do our best to prevent these types of mistakes from happening in the future for all of our guests.

8/10 Good

Krista

Stayed 1 night in Mar 2024
Response from Ma on Apr 11, 2024
Thank you Krista!

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk host was very nice and helpful.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you! Come see us again soon.

10/10 Excellent

Shamika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Management on Mar 25, 2024
Thank you! We hope to have you again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very clean indoor and outdoors. Breakfast included with stay. Comfortable bed. I felt safe at this hotel as a female traveling alone. Would definitely stay again whenever I’m in the area.
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Thank you for your feedback! Please come see us again soon.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was extremely nice and friendly
Stayed 1 night in Jan 2024
Response from Management on Jan 18, 2024
Thank you for recognizing our team member! We appreciate you. Come see us again soon.

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appears to have construction/remodeling going on. Had to wait awhile for front desk staff - she appeared to be on her own for front desk and cleaning/stocking duties. Breakfast was a huge disappointment
Stayed 1 night in Jan 2024
Response from Management on Jan 18, 2024
Thank you for providing us with some feedback of your experience. Our team members do work very hard and have multiple tasks during their shift. This includes doing everything they can to ensure each guest's needs are addressed as quickly as possible. We hope that didn't inconvenience you too much. We apologize that are breakfast was less than satisfactory for you. We strive to provide as many healthy and fulfilling items as allowed by our brand standards.

10/10 Excellent

Shannon

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Management on Dec 17, 2023
Thank you!

8/10 Good

Katherin

Stayed 1 night in Sep 2023
Response from Management on Sep 30, 2023
Thank you!

2/10 Terrible

Aziza

Stayed 1 night in Sep 2023
Response from Management on Oct 13, 2023
It looks like we failed to meet your expectations. We are sorry to see that. We promise to continue to do everything we can to improve on the guest experience.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient
Stayed 1 night in Aug 2023
Response from Management on Sep 8, 2023
Thank you for kindness! We hope you will come see us again soon.

6/10 Okay

Verified traveler

Traveled with family
Under Construction
Property is under construction due to some sort of major maintenance issue so there is a distinct moisture, mold smell in the hall ways and rooms. Also, the bed skirt in our room was filthy and we've found hotels in this area don't do housekeeping as a standard even when requested. I requested and didn't receive service, ended up just getting clean towels.
Stayed 4 nights in Aug 2023
Response from Management on Aug 30, 2023
We apologize for any inconvenience during our current attempts at property improvements.

6/10 Okay

Brandi

Stayed 1 night in Aug 2023
Response from Management on Sep 8, 2023
Thank you.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice quite comfortable stay
The facility was under construction however this did not affect us. The staff was always friendly. The lady who checked us in was very nice and welcoming. I enjoyed having 2 king beds. They were very comfortable
Stayed 1 night in Aug 2023
Response from Management on Aug 8, 2023
Thank you for the kindness! We appreciate you. Come back and see us again soon.

6/10 Okay

Jason

Traveled with family
Liked: Amenities
Remodeling and the noise was terrible! Staff was ok not super friendly or willing to go out of their way to help!
Stayed 1 night in May 2023
Response from Management on Aug 8, 2023
Thank you for providing us with some feedback. We do understand that our current property improvements and attempts to enhance the guest comfort can be a bit of a nuisance at times. That is why we are only actively working Monday through Friday from 8am to 4pm. We hope that all of our guest will continue to be patient and understanding as we work through this project for their comfort.

2/10 Terrible

Jeffrey

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property had construction on site which was not disclosed at booking
Stayed 2 nights in Jul 2023
Response from Management on Jul 31, 2023
Thank you for the feedback. We apologize if you didn't see our announcement of the temporary construction for improvements at the time of booking. We have the announcement listed on our website in an attempt to avoid any inconvenience it my cause.

2/10 Terrible

TaQuna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Management on Jul 26, 2023
We apologize for not meeting your expectations and hope to continue to improve everyday

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on Jul 26, 2023
Thank you!

10/10 Excellent

Kelly

Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
Thank you! Come See us again soon.

8/10 Good

Eric

Stayed 4 nights in Jun 2023
Response from Management on Jul 6, 2023
Thank you. Please come see us again soon.

10/10 Excellent

JOHN

Stayed 1 night in Jun 2023
Response from Management on Jul 10, 2023
Thank you!

8/10 Good

Michael D

Traveled with family and small children
Liked: Cleanliness, staff & service
The Front Desk lady was very friendly. The breakfast was one of the best we've had at a hotel.
Stayed 1 night in Jun 2023
Response from Management on Jun 12, 2023
Thank you! We hope you will come have breakfast with us again soon!

10/10 Excellent

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Management on May 30, 2023
Thank you! We hope to have you visit again soon.

10/10 Excellent

Ontario

Stayed 1 night in Apr 2023
Response from Management on May 2, 2023
Thank you!

10/10 Excellent

Thomas

Very nice- great folks, comfort & food!
Stayed 1 night in Apr 2023
Response from Management on May 1, 2023
Thank you so much! Come see us again soon!

10/10 Excellent

Steve

Stayed 1 night in Apr 2023
Response from Management on May 16, 2023
Thank you. Come see us again soon!

6/10 Okay

Chris

Liked: Property conditions & facilities
Disliked: Staff & service
We were charged a $50 pet fee, which was not disclosed on your site. Room was flooded when we checked into room with a water leak. Had to be moved. Found out other pet owners were not charged the $50 excessive pet fee. Others snuck in their large pets. The fee was very excessive for a kenneled tea cup dog. I would never have agreed to stay had that been disclosed by your site at reservation.
Stayed 1 night in Mar 2023
Response from Management on Mar 22, 2023
We apologize for any confusion in regards to our pet fee. We have confirmed that the fee is published correctly on all web portals. It is listed on under the policies section for pets. It is copied below for your convenience:PetsPets allowed for an extra charge of USD 50.00 per accommodation, per stayService animals are welcome, and are exempt from fees2 per room (up to 60 lbs per pet)Pets cannot be left unattendedRestrictions apply; for more information contact the property at the number on the booking confirmationAn off-leash area is available

4/10 Poor

Ronda

Stayed 3 nights in Mar 2023
Response from Management on Mar 22, 2023
We are sorry to see you were less than satisfied with your stay. We strive everyday to ensure that all guests are comfortable during their stay and hope to continue to do just that.

8/10 Good

Troy C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who checked us in was very pleasant and cheerful. We actually felt like they wanted our business, which is a bit rare these days.
Stayed 1 night in Mar 2023
Response from Management on Mar 22, 2023
We appreciate your kindness and hope that you will come see us again soon.

2/10 Terrible

Ricky

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property screwed me out of $255 bc of their manager mistake!!! The hotel called me to confirm a reservation and I told them the dates I wanted to make sure they had them dates and he said yes so he put me down for the wrong dates and I lost my money. Worst customer service ever!!! Expedia service was just terrible also!! Worst experience ever from the hotel and booking website!!!
Stayed 2 nights in Mar 2023
Response from Management on Mar 8, 2023
Although we appreciate your viewpoint, we'd like to offer some clarity to the situation. The manager called to give an opportunity to provide a valid method of payment for a reservation that was made by you. At first, you stated that you did not make a reservation. Then stated that you did make the reservation and would provide another method of payment to avoid cancellation because you preferred the location over the alternative you also had held. The dates of stay were confirmed and the method of payment was authorized with you still on the phone. The dates of stay were not changed. Confirmation for the original reservation was sent to you at the time of booking with the dates of stay noted. If they were incorrect, the responsible party is the person that booked the reservation, not the Hotel or Expedia. Furthermore, the Hotel reduced the penalty by half as a courtesy. We hope this offers you some clarity.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Management on Feb 17, 2023
Thank you so much! We hope you will come see us again soon.

8/10 Good

Lakeena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Management on Jan 30, 2023
Thank you!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Hotel staff was very friendly and the hotel was super clean and comfortable. Definitely would stay again!
Stayed 1 night in Jan 2023
Response from Management on Jan 5, 2023
Thank you! We hope to have you back soon.

10/10 Excellent

TaQuna

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay...
Response from Management on Dec 27, 2022
Thank you! Come see us again soon.

10/10 Excellent

Shameka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always clean and nice and quiet.
Response from Management on Dec 22, 2022
Thank you for your continued support! We hope to have you back again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The property was very clean. It was easy to get to with regards to LaTech. The breakfast was good. For the price, it was very affordable and a nice place to stay.
Stayed 1 night in Dec 2022
Response from Management on Dec 14, 2022
Thank you! Please come see us again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Management on Dec 15, 2022
Thank you!

4/10 Poor

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our AC did not work, up all night having to reset it
Stayed 1 night in Apr 2021
Response from Management on Nov 14, 2022
We appreciate the feedback and are sorry to hear that you experienced some trouble with your ac. We are looking into the matter and are certain to make sure it is resolved should we find anything out of the ordinary.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude people who throw their garbage out in the parking lot
Response from Management on Nov 11, 2022
Thank you for providing us with some feedback of your stay. We appreciate the equal irritation felt from people that choose to litter. We do our best to provide a safe and clean facility for all guests. We do ask that each person be respectful of the property and do their part to help keep it clean. We hope you will come see us again soon.

8/10 Good

Shawn

Stayed 1 night in Nov 2022

10/10 Excellent

Nicole

Stayed 1 night in Sep 2022
Response from Management on Sep 20, 2022
Thank you!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job, keep it up!
Stayed 3 nights in Aug 2022
Response from Management on Sep 20, 2022
Thank you!

8/10 Good

Mr.

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice, newer hotel
Great new hotel. When we checked in the attendant was not at the front desk, which delayed our check-in. But, overall, a nice stay.
Stayed 1 night in Sep 2022
Response from Management on Sep 9, 2022
Thank you for the feedback. We appreciate your understanding while our team assists other guests. We hope you will come see us again soon.