Outdoor pool, sun loungers
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Reviews of Maya Phuket Airport Hotel

4 out of 5
Maya Phuket Airport Hotel
126, Moo1, Nai Yang Beach, Sa Khu, Phuket

Reviews

8.0

Very Good

Rating 10 - Excellent. 114 out of 335 reviews" "
Rating 8 - Good. 132 out of 335 reviews" "
Rating 6 - Okay. 62 out of 335 reviews" "
Rating 4 - Poor. 15 out of 335 reviews" "
Rating 2 - Terrible. 12 out of 335 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jerika

Traveled with group
Liked: Amenities, property conditions & facilities
Very clean and comfy hotel room. Staff was helpful and kind. Big pool and a 7 11 2 minutes down the road. The room was big with a nice porch. Great price and overall great stay!
Stayed 1 night in May 2024

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast, convenient location, quiet and safe. Great staff!
Stayed 1 night in May 2024

10/10 Excellent

Chad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Kaan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst accommodation of my life! Sorry if i sound very cruel but I mean it. The room is in bad shape and dirty. Extremely loud AC that it was impossible to sleep!!! I have never experienced anything like this. Towels are black. Very bad showers with broken showerhead and bad drainage of water. Toilet smell in the middle of the night. Pool looks gross. Breakfast not worth purchasing as there are great options around.

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in
Stayed 1 night in Apr 2024

6/10 Okay

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Curtis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stay was good. Room was clean and very spacious. Breakfast was supposed to 300 baht for 2 people as per the deal but front desk lady told me 300baht per person so we decided not too. Location is super close to airport but you also hear a little bit of noise .
Stayed 1 night in Apr 2024

8/10 Good

Mary Elizabeth, Saipan

Stayed 2 nights in Mar 2024

10/10 Excellent

Shevella

I liked that the property was so close to Phuket International Airport. The Maya hotel staff was very kind and gave me a nice, comfortable room to rest before a long flight. They also gave me a ride to the airport after my stay (small fee). I would definitely stay here again.
Stayed 1 night in Mar 2024

8/10 Good

James

Business traveler
Liked: Staff & service, property conditions & facilities
Perfect location next to the airport. The pool looked was very nice. There was a room service menu for lunch that was solid. There was a 711 close by. The cleanliness was just ok. The staff was very nice. I showed up 3 hours before my check in and they had a room for me within an hour. The hotel was reasonably priced. I would recommend this place to others if you need to fly out of Phucket the following morning.
Stayed 1 night in Mar 2024

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome trip
Stayed 1 night in Feb 2024

6/10 Okay

Graham, Miranda

Stayed 1 night in Feb 2024

10/10 Excellent

Denny

Stayed 2 nights in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Riehanna

Traveled with partner
Good spot to stay before your flight.
Stayed 1 night in Jan 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Jan 2024

10/10 Excellent

Gian Luca

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Poh Choo

Liked: Cleanliness, property conditions & facilities, room comfort
Staff rather cold and service nil. Like the room and big King bed. Location 500m to airport. Airport transfer chargeable at 300thb although it’s only 5 mins drive. So we walked 3 mins instead.
Stayed 2 nights in Jan 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd stay here - and the room was pure luxury. Thanks so much.
Stayed 1 night in Jan 2024

6/10 Okay

Karina M

Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Pool was beautiful, Room was great,
Stayed 1 night in Dec 2023

6/10 Okay

Robert

It was close to the airport but dirty area
Stayed 1 night in Dec 2023
Response from Chanon on Dec 5, 2023
What does is mean dirty area.

10/10 Excellent

Anne

Stayed 1 night in Oct 2023
Response from Chanon on Nov 13, 2023
Thank you for your valued comment.

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Chanon on Nov 13, 2023
Thank you for your valued comment.

6/10 Okay

Martin

Stayed 1 night in Sep 2023
Response from Chanon on Nov 13, 2023
Thank you for your valued comment.

6/10 Okay

HUNGBAN

Traveled with family
The front desk staff did not eager to serve customers and she did no greeting or smiles to us. Which is a letdown. The place feels dusty and dark in general.
Stayed 1 night in Sep 2023
Response from Chanon on Sep 22, 2023
Dear Hungban,Thank you for taking your time to give us the valued comments. we will improve our service and all comment to be a better for a future coming.

6/10 Okay

Per

Stayed 3 nights in Jul 2023
Response from zin on Jul 21, 2023
Well acknowledged with thank you very much.

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 minute walk to the terminal
Stayed 1 night in Jun 2023
Response from Zin on Jul 21, 2023
Thank you very much for your lovety.We hove you visit us again soon, warmest wishes

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from airport. Super friendly staff. Rooms are very spacious.
Stayed 1 night in May 2023
Response from Zin on Jul 21, 2023
Thank you very much for your taking you time to give us a valued review and we hope to service you again soon.warmest wishes

10/10 Excellent

Sir Concorde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 1 night in Apr 2023
Response from Hotel team. on Apr 25, 2023
Thank you very much. Our hotel will develop even better.

6/10 Okay

jan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff were nice Building is run down Needs a refurbish Gym is pitiful and has no AC
Stayed 1 night in Apr 2023
Response from ้็Hotel Team. on Apr 25, 2023
Thank you for your feedback. The hotel will make corrections and notify the management for further acknowledgment.

8/10 Good

Steven

Stayed 2 nights in Apr 2023

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived I was greeted and my luggage was taken to the inside. I checked in, in less than 5 mins. The hotel is next to many food shops a 711, spa etc. staff was friendly and it was quiet
Response from Hotel team. on Apr 25, 2023
Thank you for your comment.

6/10 Okay

donna

Traveled with group
Liked: Cleanliness
Didn’t stay long enough to care…had to change rooms a few times to get a balcony…arrived on a late flight and left early in the morning…
Stayed 1 night in Mar 2023
Response from Maya Team on Mar 22, 2023
I'm sorry for any inconvenience and we are really appreciated for your lovely feedback.

8/10 Good

Victoria

Stayed 3 nights in Feb 2023

8/10 Good

Mariangellys

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the pool pleasant. A few things looked a bit worn but still in good condition. It is about 10min by walk from the airport!
Stayed 1 night in Feb 2023
Response from Maya Team on Mar 22, 2023
Thank you do very much for your value feedback. Looking forward to welcome you again.

8/10 Good

Adde

Stayed 1 night in Jan 2023

2/10 Terrible

Jesse

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried several times to rebook and change the dates of this hotel, but nobody called me back, despite promises from the agent of Expedia. Their system For Customer Service is absolutely terrible and I highly recommend avoiding staying at this hotel

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, shame about the noisy air on.
Lovely hotel, helpful and friendly staff.. nice reasonable airports transfer provided. Great location. My only complaint is that the air conditioning was really noisy, if I’d been less tired after my flight it would have caused me issues sleeping. Also, the setup is a bit strange, there is a huge picture windows looking out from the bed and the bathroom, unfortunately it looks straight into the opposite rooms so you can see straight into each others rooms.. even when you’re on the toilet so you have to close the curtain if you want to use the loo..
Stayed 1 night in Nov 2022
Response from Sun on Jan 4, 2023
Thank you for your kind visited us we will take your comment to fix problem that happen sir.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for overnight stay with late night or early morning airport connection.
Stayed 1 night in Nov 2022
Response from Sun on Jan 4, 2023
Thank you for support us hope to welcome you again next time.

4/10 Poor

Sakina

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was okay. I found a dead roach in my room. A huge one. There was no tissue in my room. The safe in my room was locked. The room smelled like mildew. The wifi was very weak. The hotel overall was old.
Stayed 1 night in Nov 2022
Response from Sun on Jan 4, 2023
We are very sorry with your bad experience, Next time if you have any problem you can inform the staff there because we have staff stand by 24h. let me check this if have any record that you come to inform front desk or not. and very apologize for this.

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff,only 5 min walk from airport,arrived late in evening,so no problems travelling to town late at night,breakfast ok,would stay again
Stayed 2 nights in Nov 2022
Response from Sun on Jan 4, 2023
Thank you very much you your time with lovely comment sir we will very happy and waiting for welcome you back to use again.

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, friendly and helpful staff. Clean place, perfect stay for late arrival to Phuket or early departure.
Stayed 1 night in Oct 2022
Response from Maya Team on Nov 3, 2022
Dear Value Guest, We very much appreciate your comments regarding your stay at Maya Phuket. It is always a pleasure to receive the feedback and we hope your will give us an opportunity to welcome for next visit to make you certified as pleasant. Sincerely,

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport hotel
Very close to the airport, 4 minute drive in a taxi (200b) Great hotel with great facilities, super clean. Comfy bed with view overlooking the pool. Breakfast was refreshing with freshly cooked food and fruit. The staff were very friendly and helpful when we needed to plan a few things.
Stayed 1 night in Sep 2022
Response from Elle on Sep 24, 2022
Dear Value Guest,We very much appreciate your comments regarding your stay at Maya Phuket. It is always a pleasure to receive the feedback. I will share your comments with our team. I am sure that this feedback will bring up to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your will give us an opportunity to welcome for next visit to make you certified as pleasant.Sincerely,

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place loved the pool and friendliness of staff
Stayed 1 night in Aug 2022
Response from Maya Team on Sep 4, 2022
Thank you for your lovely review, we will share with my staff and hope to welcome you again

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
The room was configured as expected and clean but the aircon was off on arrival and it took several hours to cool down. Not what you want after a long flight that arrived late at night. The pool water was green and the pool was closed.
Stayed 2 nights in Jun 2022
Response from Maya Phuket Team on Jun 24, 2022
Dear Sir, Thank you so much for review and stay with us. we apologize for inconvenience during you stayed. we will take your suggestion to improve our service. We are looking forward to welcoming you back again. Warmest regards,

8/10 Good

Henry

Liked: Cleanliness, staff & service
Very convenient, a 5 minute walk to the airport.
A simple hotel within walking distance of the Phuket airport.
Stayed 1 night in Jun 2022
Response from Maya Phuket Team on Jun 22, 2022
Thank you so much for the lovely review and we very happy to read that you had great stay with us and enjoyed. Your lovely comment will be shared to the staff We are looking forward to welcoming you back again. Warmest regards,

10/10 Excellent

JONATHAN

Stayed 1 night in May 2022

8/10 Good

Ned

Stayed 3 nights in Dec 2021
Response from Maya Team on Feb 9, 2022
Thank you very much for your stayed with us and appriciate review.