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La suite fue la mejor opción para nuestra familia de 6
Rolando
Stayed 3 nights in Mar 2024
Response from Dania Leija Front Desk Manager on Mar 25, 2024
Gracias por compartir su experiencia con nosotros, sus comentarios nos ayudan mientras trabajamos para mejorar cada dia. Esperamos volver a verlo nuevamente!
8/10 Good
Raymundo
Dec 31, 2023
Raymundo
Stayed 2 nights in Dec 2023
Response from Beatriz Davila Front desk Manager on Jan 22, 2024
Thank you for your feedback, hope to see you again soon!
10/10 Excellent
Miguel
Jun 17, 2023
Miguel
Stayed 1 night in Jun 2023
Response from Beatriz Davila Front desk Manager on Jun 20, 2023
Thank you for your feedback. Hope to see you again soon!Best regards
Response from Beatriz Davila Supervisora de Recepcion on Feb 18, 2022
Muy buen día, Gracias por compartir su experiencia con nosotros. Nos encanta que haya disfrutado su estancia. Esperamos tenerlo pronto de nuevo con nosotros.
10/10 Excellent
Carlos F
Traveled with family
Jan 27, 2022
Liked: Cleanliness, staff & service, amenities
N/A
Carlos F
Stayed 2 nights in Jan 2022
Response from Beatriz Davila Front Desk Supervisor on Jan 29, 2022
Thank you for staying with us, we are glad you liked your experience with us, hope to see you soon!
Response from Beatriz Davila Supervisora de recepcion on Jan 26, 2022
Gracias por tomarse el tiempo de compartir su experiencia con nosotros.
Nos alegra que encontrara el hotel de su agrado.
Esperamos volver a verlo pronto!
First the all , they didn't have to change rooms because the AC made a lot of noise. later in the other room the toilet did not serve the water deposit and we decided to stay in that room for the reason that I am a disabled person and it was a lot of trouble to be moving from one place to another. When I make the check in, I mentions to want a room near the elevator and it was the opposite, she gave me in the last level floor and the most remote from the elevator but since when I found out about the room, I only called the front desck to make a complaint.
Ernesto
Stayed 1 night in Dec 2021
Response from Beatriz Davila Supervisora de recepcion on Jan 12, 2022
Good day Mr. Ernesto
Thank you for your feedback, your comments are very helpful for us. This is the only way that we can improve our service and offer the quality that you deserve.
I offer you an apology for all the inconveniences during your stay, I guarantee that we are working to improve our service and processes.
We hope you give us a second opportunity to show our commitment.
We arrived in room 242 the carpet was wet, the next room had a water leak, when we moved to room 272, the heating in the kitchen area never worked, and the shower drain was covered with gray tape, and the next day they knocked on the door if I need to clean the room at 8 am, too early, since the departure is at 12 pm
Angel Hector
Stayed 1 night in Dec 2021
Response from Beatriz Davila Front Desk Supervisor on Jan 12, 2022
Good day Mr. Angel Hector
Thank you for your feedback, your comments are very helpful for us. This is the only way that we can improve our service and offer the quality that you deserve.
I offer you an apology for all the inconveniences during your stay, I guarantee that we are working to improve our service and processes.
We hope you give us a second opportunity to show our commitment.
6/10 Okay
Verified traveler
Business traveler
Nov 24, 2021
Liked: Staff & service
Disliked: Property conditions & facilities
Value for money isn't there
The staff is very helpful but the hotel is showing signs of getting older and no renewals are done. Very noise from the road. Its an hilton but very old.
Verified traveler
Stayed 1 night in Nov 2021
Response from Beatriz Davila Front Desk Supervisor on Jan 12, 2022
Thank you for your feedback, your comments are very helpful for us. This is the only way that we can improve our service and offer the quality that you deserve.
I offer you an apology for all the inconveniences during your stay, I guarantee that we are working to improve our service and processes.
We hope you give us a second opportunity to show our commitment.
8/10 Good
Carlos F
Traveled with family
Nov 24, 2021
Liked: Cleanliness, staff & service
Thanks
Carlos F
Stayed 3 nights in Nov 2021
Response from Beatriz Davila, Front Desk Supervisor on Jan 17, 2022
Thank you for your comment. We are glad you enjoyed your experience with us. Hope to see you back soon!
The hotel met our needs for the evening. The outside and lobby looked great but the area of our room needs updating: fresh paint and carpeting. There was a bad sewer smell in the hallway and the further down the hall we walked toward our room the stronger the smell became. We couldn't tell if the smell was coming from outside or if it was the carpeting in the hallway. When we went to dinner though, we did not smell the sewer smell outside.
We were given a room on the first floor, but it was the furthest room on the main floor (down two long hallways). The hotel did not seem that busy, yet we had a long walk to get to our room.
The inside of the room was clean but the television had a lot of static (maybe due to the location of the room)?
We basically only needed the hotel to sleep for the night and for that it worked well for us. However, we would not book here again.
Verified traveler
Stayed 1 night in Jun 2021
6/10 Okay
Verified traveler
Business traveler
May 28, 2021
Liked: Cleanliness, staff & service, room comfort
Work work.
With the name of hotel this hotel needs update. Rooms are dark and carpet seems old. However stuff are always welcome and kind. Next hotel few option for food (night), which they speak English. Overall not bad place to stay as business and getting your stuff done
Verified traveler
Stayed 1 night in May 2021
8/10 Good
Sergio J
Business traveler
May 24, 2021
Liked: Staff & service, room comfort
Comfy Stay
I stayed on the DoubleTree for 3 nights and the experience was really good, overall.
Although the hotel is a bit outdated, the comfort inside and outside the room made my stay memorable. Also, room had plentiful of space: way above average among other hotels in Saltillo
Very nice suite, great service, the only issue was when family was in pool and were not notified that there was going to be an event by hotel staff so they were asked to leave, which cut short the fun.
A clean hotel, friendly staff. The room smelled a bit musty, but otherwise very nice. Our room wasn’t ready, so they gave us an upgraded room that was ready. Breakfast was wonderful. Pool was clean. Very nice hotel.
Verified traveler
Stayed 2 nights in Jun 2019
10/10 Excellent
Verified traveler
Jun 18, 2019
Liked: Cleanliness, staff & service
We love our complete stay very secure
Service was excellent
Not clean - no wake up call - staff is rude-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
A group of colleagues traveled to Saltillo on business, and this was an excellent hotel. The suites were spacious with full kitchens and a large table in the main room, and the bedrooms were private. The two bedroom suite we were in had two separate bathrooms and TVs in the living room and both bedrooms. The beds were very firm, which was great for me, but a colleague indicated that she was a little uncomfortable. The décor is dark and a little out of date, but well maintained for the most part. It will be time to update the bathrooms soon, as there was some water damage in the corners and to the wallpaper. There are many restaurants within walking distance with excellent food and good value. Security was good and a shuttle is available (but ran late!) The front desk staff spoke English well. Breakfast was solid, with traditional Mexican food choices. I would definitely stay at this hotel for future business travel in the area.
My friend lost his cellphone, and we could not state it, and are not very sure about it, but we think the waiter at the hotel's restaurant took it. That's just the bad experience we had. And again, we can not confirm it.