6039 IH 10 West, Exit #565B-Vance Jackson Rd, San Antonio, TX
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
they few options of restarurants around the area and some stores around too
Miguel
Stayed 1 night in May 2024
Response from Manager on May 21, 2024
Hello Miguel,We're pleased to hear you found convenient dining and shopping options near our hotel! Your feedback is valuable and we appreciate your time in sharing your experience with us. Feel free to reach out to the hotel management team directly for any further assistance needed.
6/10 Okay
Ann
May 17, 2024
Ann
Stayed 1 night in May 2024
Response from Manager on May 19, 2024
Hello Ann,We appreciate you choosing our hotel for your stay! If there were any aspects of your experience that fell short of expectations, please contact us directly so we can address them promptly. We look forward to welcoming you back in the future.
The property was definitely dirtier than I expected, actually sadly one of the worst Comfort Inn's I have ever stayed at. I always choose Comfort Inn because my experience has been clean, neat, etc. This facility just shows a lot of wear and tear and could have been cleaner. The elevator was NASTY!
Katrina
Stayed 2 nights in May 2024
Response from Manager on May 17, 2024
Hello Katrina, We appreciate your feedback and regret to learn about your recent experience. We value cleanliness and upkeep, so your comments will be shared with our team for further review. If you have any other concerns, feel free to reach out to management directly for further assistance.
Hello Armando,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello Isabel,We are delighted to hear that you enjoyed the service during your stay. Our team works hard to ensure that all guests have a positive experience. Your feedback is greatly appreciated.
2/10 Terrible
Nicole
May 12, 2024
We got there and they told us our reservation was canceled and that they didn’t have any rooms. Showed active on my Expedia though and no mention of being cancelled
Nicole
Stayed 3 nights in May 2024
Response from Manager on May 14, 2024
Hello Nicole, We apologize for any confusion regarding your reservation. We recommend reaching out to our management team to further discuss your experience. Your feedback is valuable to us as we strive to improve our services. Thank you for bringing this matter to our attention.
A women told the guy at the front dest the floor was wet by the elevator he saud its not his problem
mercedes
Stayed 2 nights in May 2024
Response from Manager on May 15, 2024
Hello mercedes, We apologize for any inconvenience you experienced during your stay. Your feedback is crucial to us, and we will address this matter with our team to ensure it does not happen again. We appreciate you bringing this to our attention.
10/10 Excellent
Leticia, Laredo
May 11, 2024
Leticia
Stayed 1 night in Feb 2024
Response from Manager on May 13, 2024
Hello Leticia,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience.
Hello Marisol, We appreciate you choosing to stay with us. If you would like to share more about your experience, please reach out to us so we can address any concerns. We strive to provide exceptional service to all our guests and value your feedback.
6/10 Okay
Neva
Traveled with family
May 10, 2024
Disliked: Staff & service, amenities
Not bad for the price
Neva
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Neva,We appreciate your feedback on our pricing and are pleased you found value in your stay. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience.
Hello David,We are thrilled to hear that you had an excellent stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another wonderful experience.
6/10 Okay
Amanda
Traveled with family
May 8, 2024
At first glance cleanliness appears ok. The longer you look the worse it gets. We had several roaches of varying ages in our room. The pool was cloudy and so much chlorine our eyes burned. The elevator was very dirty, not just the floor but walls as well. One panel was loose and leaning forward. The last morning we woke up with bug bites on our legs. We are not sure if this was from the room or the pool.
Amanda
Stayed 2 nights in May 2024
Response from Manager on May 10, 2024
Hello Amanda, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Hello Juan,Thank you for sharing your feedback. We apologize for any inconvenience caused by the construction during your stay. We appreciate your understanding as we work to improve our facilities for future guests.
Stayed only one night because our car was broken into along with 9 other vehicles. Hotel is not safe to stay in. Not in a good area. DO NOT STAY HERE!
Tina
Stayed 2 nights in Apr 2024
Response from Manager on May 2, 2024
Hello Tina, We are sorry to hear about your experience and take security very seriously. We recommend reaching out to management to discuss this matter further. Your feedback is valuable as we continually strive to improve our guests' safety and comfort.
Hello Zahir,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello Cassandra,We're thrilled you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.
4/10 Poor
luis
Traveled with family
Apr 29, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Rained during my stay and water seaped in though the window. Mold on the window area. Curtains had stains of what looked like food.
luis
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello luis, We value your feedback and apologize for any inconvenience caused during your stay. Please be assured that these concerns will be shared with the relevant departments for further review and actions to be taken. Our team is always working to improve our guests' experience.
8/10 Good
Kasandra
Traveled with family and small children, Traveled with partner, Traveled with family
Apr 29, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old smell to the building the room was fine but the hallways and room smell need some adjustments
Kasandra
Stayed 2 nights in Apr 2024
Response from Manager on May 1, 2024
Hello Kasandra, Thank you for sharing your feedback with us. We appreciate your comments and will make sure to address the concerns you raised regarding the smell in the hallways. Our team is dedicated to providing a pleasant stay for all our guests, and we will look into this matter further.
Hello victor,We are pleased to hear that you enjoyed our hotel's convenient location. Your feedback is valuable to us as we strive to offer a positive experience to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
Hello Ashley,We're delighted to hear that you enjoyed your time with us! Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience.
They do need handles for the side doors other than that it was great !!!
Jessica
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Jessica,Thank you for your feedback. We appreciate your positive comments and will take your suggestion into consideration for future improvements. We hope to welcome you back again soon.
Hello mona,We are thrilled to hear that you had an excellent experience during your stay with us! We hope to welcome you back soon for another fantastic stay with us.
Hello Ezequiel,We are delighted to hear you enjoyed your stay with us! If there is anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!
Hello Pinaki, We appreciate your feedback and will pass on your comments to our management team for review. Our goal is always to provide a pleasant stay for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for an improved experience.
4/10 Poor
Lyna
Traveled with group, Traveled with partner
Apr 23, 2024
Disliked: Cleanliness
sheets were all stained, asked for a different room and still had stains, staff was friendly, hotel had a weird bad smell on the 2nd floor
Lyna
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Lyna, We appreciate your feedback regarding the cleanliness of the rooms and the odd smell. We will ensure the housekeeping team is aware of this matter to prevent any recurrence in the future. Your kind words about our staff's friendliness are noted and will be shared with the team. Thank you for bringing this to our attention.
2/10 Terrible
Clara
Apr 22, 2024
Clara
Stayed 1 night in Apr 2024
Response from Manager on May 14, 2024
Hello Clara, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly with any feedback you would like to share so we can address any concerns.
Very dirty , staff cleaned out my room even though I didn’t check out . Missing chargers , and other items. Called to have toilet fixed because it didn’t flush and they didn’t come up I had to fix my self , no light bulbs in the lamps, bugs and roaches in the room . Would not recommend to stay. Was nothing but a hassle . When we went to speak to the manager because I booked through expedia I have to come and complain about our stay and n here . They couldn’t accommodate us for such a big headache they caused.
Adriana
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Adriana, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Hello PATRICIA,We strive to maintain a comfortable environment for all our guests. Your feedback has been noted for future improvements. Thank you for bringing this to our attention.
Soooo many roaches, there were roaches everywhere
A/C unit never got cold
Water in the tub/ shower did not get hot
LATASHA
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello LATASHA, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Hello Carleen,Thank you for your kind feedback on our hotel's cleanliness and tranquil atmosphere. We are delighted to know that you had a relaxing stay with us. Your positive comments are truly appreciated.
Hello Luis,Thank you for staying with us! We hope you had a wonderful time at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
8/10 Good
Susan
Apr 17, 2024
Liked: Amenities
The room was so spacious and the bed comfortable. The breakfast was great but they could add some fruits and different variety of food items each day. The staff were very helpful and kind.
Susan
Stayed 4 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Susan,Thank you for sharing your detailed feedback with us. We are delighted to hear you enjoyed the spacious room and comfortable bed, as well as the great breakfast offerings. We appreciate your suggestions for adding more fruit options and varying our food selection daily. Our team is pleased to hear they were able to assist you during your stay.
Hello Brice,We're delighted to hear that you found our hotel to be cool. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future. Thank you for taking the time to share your experience with us.
Hello CasandraM,We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is our top priority, and we will address this with our team to ensure a more welcoming experience for future guests. We value your input and thank you for bringing this to our attention.
8/10 Good
Betty
Apr 16, 2024
Betty
Stayed 3 nights in Apr 2024
Response from Manager on May 6, 2024
Hello Betty,We're delighted to hear you had a pleasant stay at our hotel! If you have any further feedback to share, please feel free to reach out to us. We look forward to welcoming you back soon.
2/10 Terrible
Frederico
Traveled with family and small children, Traveled with family
I saw roaches at the room falling down on our head( i have pictures) and at the checkout time two guys entered the lobby and the hotel guy warned them to call to cops and they run out
I've let the guy know about the roaches and he just said I'm sorry...
Frederico
Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Frederico, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
The hotel is not clean, there were roaches and bug in the hotel room. The room had a very musty/moldy smell. The pull out bed was disgusting, full of stains, and there were no sheets provided. Even closed the sofa looked dirty, old, and unkept.
Matthew
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Matthew, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
Hello Alyssa, We're sorry to hear you didn't fully enjoy your stay with us. Please feel free to reach out to us directly to discuss any concerns you encountered during your visit. We appreciate your feedback and strive to improve our guests' experiences.
Hello James,We appreciate your feedback regarding the shuttle service and outdoor pool. Please feel free to contact our management team directly to discuss any further suggestions or concerns you may have. Thank you for staying with us.
The elevator smell bad and it was hot and in the bedroom some areas were damage snd also the sofa bed was duper dirty. I need it to ask for the bed sheets because they did have any it was very inconvenient that they don't prepare the room
brenda
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello brenda, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments have been duly noted, and we recommend reaching out to our management team to address these concerns further. We strive to provide a comfortable and enjoyable experience for all our guests. Thank you for bringing these issues to our attention.
This is not a 7 hotel. Room smelled like smoke, bathtub was dirty, and wouldn't drain, shower wouldn't get hot, and there was a hooker hanging around the entrance. Would never stay here again.
James
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello James, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable in helping us improve our services. Please feel free to contact our management team to address your concerns further.
8/10 Good
Jose S
Traveled with partner
Apr 7, 2024
Liked: Cleanliness
Unsafe environment
Jose S
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jose S, We value your feedback and take safety concerns seriously. We recommend contacting our management team to discuss your experience further. Thank you for bringing this to our attention.
4/10 Poor
Adrian
Traveled with family and small children, Traveled with family
The property needs renovation. Housekeeping needs to do better cleaning, replace carpet because it has an odor smell to it.
Adrian
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Adrian, Thank you for sharing your feedback with us. We value your comments and will share them with our team for further review and improvement. Our goal is always to provide a pleasant stay for our guests, and we appreciate your input on areas we can address.
Breakfast was good. We found roaches in our room. It was late night.. everyone else was sleeping so we didn't change the room. I was not able to sleep comfortably after seeing the roaches.. Next day I complained to front desk guy. I WOULD NOT RECOMMEND AND WOULD NOT STAY HERE AGAIN!!
Falguni
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Falguni, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Hello Roberta,We're thrilled to hear you had a fantastic stay with us! Please do not hesitate to reach out if there is anything we can assist you with in the future.
8/10 Good
Agustin
Traveled with family
Apr 4, 2024
Excellent
Agustin
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Agustin, We're delighted to hear you had an "excellent" experience with us! Your satisfaction is our top priority, and we appreciate your feedback. Should you have any further comments or need assistance, please don't hesitate to reach out.
Hello Benito,Thank you for acknowledging our commitment to cleanliness during your stay. We appreciate your positive feedback and hope to welcome you back again soon for another enjoyable experience at our hotel.