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Reviews of Four Points by Sheraton San Jose Downtown

3 out of 5
Four Points by Sheraton San Jose Downtown
211 S First Street, San Jose, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 491 out of 1001 reviews" "
Rating 8 - Good. 233 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 98 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Viridiana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything overall, paying for parking was a bit of an inconvenience but it felt safe to leave my car there. Staff was nice and professional.
Stayed 1 night in May 2024
Response from Front Desk on May 13, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Paul, Humble

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel but not worth the money, after paying over 1500.00 just for the room had to pay 46.00 for outside parking per night.
Stayed 6 nights in May 2024
Response from Front Desk on May 9, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, accommodating staff
Stayed 2 nights in May 2024
Response from Front Desk on May 9, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Ivan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. I loved how everything is my room was fresh and new. I was able to get some well rest there.
Stayed 4 nights in Apr 2024
Response from Front Desk on Apr 29, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

cierra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, so was the bathroom, the bedding! The lobby and even elevators were super nice too. Felt very fancy. They even had a nice lobby store with chips, candy, energy drinks, etc. Also soooooo close to downtown all the best bars and clubs! The staff was exceptionally nice so we will definitely be back!!!
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 29, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 Terrible

Irene

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 26, 2024
Hello,Thank you for choosing Four Points. We are sorry if we did not meet your expectation.Sincerely

2/10 Terrible

Rita

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
It was unclear where parking is for the small hotel (4 floors only). Parking is $45/day and there a few overnight options without walking a few blocks. If you have things that need to be brought to the room and you would have to make multiple trips, there is no offer to help or a suggestion on how to get guest belongings to the room. Breakfast options are limited on Sunday at the hotel. The elevator is terribly slow so it makes the most sense to take the stairs in the small hotel except for the fact that you can't take the stairwell down to the first floor. You can take the stairwell down 2 floors, find the indoor stairs, and then take those down to the lobby.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 24, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweetest gentleman who checked us in. Room was clean.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 23, 2024
Hello,Thank you for choosing Four Points. Looking forward having you back.Sincerely

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 23, 2024
Hello,Thank you for choosing Four Points. Looking forward having you back.Sincerely

10/10 Excellent

Xiaoying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the room is pretty good. The room is clean and quiet. I will definitely choose the same hotel if I traveled to the town next time.
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 19, 2024
Hello,Thank you for choosing Four Points.Looking forward having you back.Sincerely

6/10 Okay

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest parking is $43! Not included in room price. Public parking is cheaper. Location is great. Walking distance to a lot of places. Room was nice, but u can hear all the road traffic, busses, trolly, people.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 16, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

John

Stayed 2 nights in Apr 2024
Response from Front Desk on May 6, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

kaito

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and great
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 11, 2024
Hello,Thank you for staying at Four Points Downtown San Jose.Looking forward having you back.Sincerely

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good walkability to theatre and restaurant, good parking
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Omar, Hesperia

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay. Very close to everything.
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 3, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Sara, Hanford

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very large. The facility was clean with friendly staff.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 3, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 Okay

David, Sacramento

Liked: Staff & service, amenities
The staff were great as was the location. However, my room smelled awful. Thankfully they were able to get me another room.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Mariano

Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 23, 2024
Hello,Thank you for choosing Four Points. Looking forward having you back.Sincerely

10/10 Excellent

Sheena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, pleasant bathroom, amazing bed, near downtown very walkable if you want to party. There was a party on the bar(1st floor) and I heard people shouting from my room (4th floor).
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Front Desk on Mar 26, 2024
Hello,Thank you for staying at Four Points. Looking forward having you back.Sincerely

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like the $39 parking cost and after getting to the lot we found some sort of tax so it was $40 . How about getting the total cost up front .
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 26, 2024
Hello,Thank you for staying at Four Points. Looking forward having you back.Sincerely

10/10 Excellent

John W

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was incredible. The staff at the front desk called me by name several times and were able to secure an early check-in. I also had to change clothes in between meetings and the staff provided me an extra room so I didn’t have to use the restroom. If you’re staying in the area, highly recommend.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Hello,Thank you for choosing Four Points. Looking forward having you back.Sincerely

10/10 Excellent

Roya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 23, 2024
Hello,Thank you for choosing Four Points. Looking forward having you back.Sincerely

10/10 Excellent

LU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 16, 2024
Hello,Thank you for staying at Four Points. We are looking forward having you back.Sincerely

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative is the bed. For a newly remodeled hotel the bed sagged in the middle and it looked like an old mattress. I woke up with soreness in my back. Room 416.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 16, 2024
Hello,Thank you for staying at Four Points. We are looking forward having you back.Sincerely

10/10 Excellent

Justin

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 Excellent

angelica

Stayed 5 nights in Mar 2024
Response from Front Desk on Mar 29, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Lia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 16, 2024
Hello,Thank you for staying at Four Points. We are looking forward having you back.Sincerely

6/10 Okay

Brenda

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room had no drawers. Room rate too high for what you get. Breakfast very understaffed.
Stayed 4 nights in Feb 2024
Response from Front Desk on Mar 7, 2024
Hello,Thank you for staying at Four Points. Looking forward having you back.Sincerely

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was the constant sound of the public transport rail.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Hello,Thank you for staying at Four Points. Looking forward having you back.Sincerely

2/10 Terrible

PATRICK

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Staff was very disrespectful. Was not helpful, did not make me want to come back
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Hello,Thank you for staying at Four Points. Looking forward having you back.Sincerely

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Hello,Thank you for staying at Four Points. Looking forward having you back.Sincerely

10/10 Excellent

Judi

Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 23, 2024
Hello,Thank you for choosing Four Points. Looking forward having you back.Sincerely

6/10 Okay

Preston, Santa Rosa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We stayed here one night. Upside: we checked in at 12:30…and the room, tho very very small was clean and maintained. The downside: the advertised brunch was not available, in fact, the restaurant wasn’t open. We walked downtown to find food, and virtually every restaurant was closed. We finally found a sandwich shop. Parking is an additional $39, and $40 if you’re not a guest. The lot was jammed full and we were afraid we would t be able to find a spot after a Sharks game, about 10:30. We got the last spot. We weren’t terribly impressed, and it’s doubtful we would stay again.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 Poor

Demetrios

Liked: Cleanliness, staff & service
We arrived to hotel at 11:30pm and there was a group a people in front just hanging out and smoking pot. It was like they had no other place to go and wanted to gather in the courtyard in front. Not a welcoming atmosphere. The property is noisy but it is an older building downtown. It was clean and rooms are nice.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 26, 2024
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 Good

Heather De

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy - the light rail goes by all night and you can hear the bells. Great location. Parking is close but you have to pay for it.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 23, 2024
Hello,Thank you for choosing Four Points. Looking forward having you back.Sincerely

6/10 Okay

Canhui

Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 23, 2024
Hello,Thank you for choosing Four Points. Looking forward having you back.Sincerely

8/10 Good

Michael, FRESNO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 20, 2024
Hello,Thank you for staying at Four Points. Looking forward having you back.Sincerely

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice and clean!! Great service!!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
Hello,Thank you for staying at Four Points. Looking forward having you back.Sincerely

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. God bless
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
Hello,Thank you for staying at Four Points. Looking forward having you back.Sincerely

6/10 Okay

Israel

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
Hello,Thank you for staying at Four Points. Looking forward having you back.Sincerely

4/10 Poor

Mitch

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff was facility itself were very good. The issues we had were the noise from outside. Rumble and bells from the light rail that runs next to the building was the main source. Loud cars also contributed significantly.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Hello,Thank you for choosing Four Points.Looking forward having you back.Sincerely

8/10 Good

scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it alot safer than most places in any down town calif city
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Hello,Thank you for choosing Four Points.Looking forward having you back.Sincerely

8/10 Good

christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel and hotel staff were A - great front desk service and the room was immaculate. :) the attached restaurant, however, was odd. service was not great and the food was subpar. i'd stay at the hotel again - but i'd choose another place to eat.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Hello,Thank you for choosing Four Points.Looking forward having you back.Sincerely

10/10 Excellent

Albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excessive parking fees.
Didn’t care for the excessive charge of $39 for guests to park their car in a uncovered street level lot, with no security. Not safe to have to walk down the side walk around the building to the front side doors to the lobby of the hotel. That’s my only complaint, other than that everything was great.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Hello,Thank you so much for staying at Four Points Downtown San Jose.we are looking forward having you back.Sincerely

6/10 Okay

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Hello,Thank you for choosing Four Points.Looking forward having you back.Sincerely

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spontaneous stay
This was the last-minute trip decided it to book a room here. Everything was great, and the hotel staff was very accommodating. The room is very modern and spacious. But if you’re a light sleeper, I will recommend rooms in the back since the light rail train runs in front of the hotel. You can hear the bell ringing all night.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Hello,Thank you so much for staying at Four Points Downtown San Jose.we are looking forward having you back.Sincerely

10/10 Excellent

Vanessa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel for last min plans
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Hello,Thank you so much for staying at Four Points Downtown San Jose.we are looking forward having you back.Sincerely