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Santiago Suite Apartment

3.5 star property

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Close to Costanera Center, Santiago Suite Apartment has plenty to offer. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Basic Suite, 1 Bedroom, Kitchen

In-room safe, individually decorated, iron/ironing board, free WiFi

Basic Suite, 1 Bedroom, Kitchen

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

In-room safe, individually decorated, iron/ironing board, free WiFi

Apartment, 2 Bedrooms

  • 40 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 Twin Beds

View all photos for Basic Triple Room, 1 Bedroom

In-room safe, individually decorated, iron/ironing board, free WiFi

Basic Triple Room, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment 1 Bedroom Single

In-room safe, individually decorated, iron/ironing board, free WiFi

Apartment 1 Bedroom Single

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment 1 Bedroom Triple

In-room safe, individually decorated, iron/ironing board, free WiFi

Apartment 1 Bedroom Triple

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Futon

View all photos for Apartment 2 Bedroom 2 Pax

In-room safe, individually decorated, iron/ironing board, free WiFi

Apartment 2 Bedroom 2 Pax

  • 40 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment 2 Bedroom 3 pax

In-room safe, individually decorated, iron/ironing board, free WiFi

Apartment 2 Bedroom 3 pax

  • 40 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Located in Downtown Santiago, a neighborhood in Santiago, Santiago Suite Apartment is near a metro station. Travelers who have shopping on the agenda can visit Costanera Center and Parque Arauco Mall. National History Museum and Gabriela Mistral Cultural Center are also worth visiting. Visit our Santiago travel guide
View more Apartments in Santiago
Map
Merced 562, Santiago, Region Metropolitana, 8320148

What's nearby

  • Santa Lucia Hill
    Santa Lucia Hill
    2 min walk - 0.2 km
  • Lastarria District
    Lastarria District
    4 min walk - 0.4 km
  • View of Plaza de Armas (Santiago de Chile, Chile); Shutterstock ID 72632002
    Plaza de Armas
    6 min walk - 0.5 km
  • Mercado Central
    Mercado Central
    12 min walk - 1.0 km
  • Santiago Town Square
    7 min walk - 0.7 km

Getting around

  • Bellas Artes Station
    3 min walk
  • Parque Almagro Station
    4 min drive
  • Santiago Intl. Airport (SCL)
    19 min drive

Restaurants

  • Everyday Sushi
    1 min walk
  • Starbucks
    1 min walk
  • Thai Express
    1 min walk
  • Café Mosqueto
    2 min walk
  • Café Área
    1 min walk

About this property

Santiago Suite Apartment

Along with an outdoor pool, this apartment building has self parking and concierge services. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance, and a front-desk safe are onsite. Each apartment features free WiFi, free wired Internet, and a kitchen with a refrigerator, an oven, and a microwave. Additional amenities include a rainfall shower, a hair dryer, and a safe.
Santiago Suite Apartment offers 35 accommodations with safes and hair dryers. Each accommodation is individually decorated. Accommodations at this 3.5-star apartment have kitchens with refrigerators, microwaves, and cookware/dishes/utensils.

Bathrooms include shower/tub combinations with rainfall showerheads. This Santiago apartment provides complimentary wired and wireless Internet access.

Recreational amenities at the apartment include an outdoor pool.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (USD 16 per day)

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Laundry

  • Laundry service

Work spaces

  • 2 meeting rooms

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas (fines apply)

Services and conveniences

  • Concierge services
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 22 floors
  • 35 units
  • 4 buildings
  • Individual decor
  • Traditional architecture

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Saturday (10:00 AM - 6:00 PM) and Sunday - Sunday (noon - 6:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 50 per person (roundtrip)
  • Airport shuttle fee per child: USD 9 (roundtrip), (from 5 to 10 years old)
  • Self parking fee: USD 16 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Santiago Suite
Santiago Suite Apartment
Santiago Suite Apartment Aparthotel
tiago Suite Aparthotel
Santiago Suite
Santiago Suite Apartment Santiago
Santiago Suite Apartment Apartment
Santiago Suite Apartment Apartment Santiago

Frequently asked questions

Does Santiago Suite Apartment have a pool?

Yes, this property has an outdoor pool.

Is Santiago Suite Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for USD 16 per day.

What time is check-in at Santiago Suite Apartment?

Check-in start time: 3 PM; Check-in end time: 9:30 PM. Late check-in is available during limited hours.

What time is check-out at Santiago Suite Apartment?

Check-out is at noon.

Does Santiago Suite Apartment provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per person applies.

Where is Santiago Suite Apartment located?

Located in Downtown Santiago, this boutique apartment building is steps from Iglesia de La Merced, and 2.9 mi (4.7 km) from Costanera Center. Santa Lucia Hill and Lastarria District are also within 5 minutes. Bellas Artes Station is only a 3-minute walk and Santa Lucia Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Santiago Suite Apartment Reviews

7.8

Good

8.0

Cleanliness

8.6

Location

7.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 37 out of 134 reviews
Rating 8 - Good. 62 out of 134 reviews
Rating 6 - Okay. 25 out of 134 reviews
Rating 4 - Poor. 4 out of 134 reviews
Rating 2 - Terrible. 6 out of 134 reviews

Reviews

Verified

6/10 Okay

jose

Liked: Communication
Disliked: Cleanliness

Publicidad engañosa

Lugar oscuro no tenia que ver con la descripción,colchón en mal estado,sabanas llenas de pelo y manchadas al igual que los utensilios de cocina, no había wifi en el departamento tuve que ocupar el mio..lo único bueno la ubicación y el baño
Stayed 1 night in Oct 2020
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to get directions from the security desk. The room was fine, just hot and did not have AC as advertised.
Stayed 6 nights in Jan 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service

Poor Customer Service

Tried to contact prior to my departure- not very responsive. Was not able to check-in by 9:30pm but couldn’t reach anyone to let then know. Wasn’t able to get any money back.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó súper cómodo, limpio Buen ambiente, un poco caluroso pero estos días han sido asi
Stayed 1 night in Jan 2019
Verified

6/10 Okay

Ximena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No te dejan ocupar el estacionamiento si no se ha cancelado antes, pero no hay forma de estacionarse para subir a cancelar y poder utilizarlo! Las toallas tenían unas manchas negras y que hablar de las sabanas!!!! un asco.
Stayed 1 night in Jan 2019
Verified

2/10 Terrible

Mauricio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Muy malo

Pésimo, para empezar, reservamos una habitación con aire acondicionado y no tenia. Segundo; el baño estaba malo, fueron "a arreglarlo" y quedó igual. Tercero, la televisión no funcionaba, ya que no tenía cable y la antena no funcionaba, ni siquiera se podían ver canales locales. Cuarto, la cama en pésimas condiciones, colchón viejo e incómodo. Lo único rescatable es la limpieza del lugar, fuera de eso... Nefasto.
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the location!!! The metro was close by and the supermarket is right downstairs. The staff was very helpful, too!!! We had a wonderful time!!!
Stayed 6 nights in Nov 2018
Verified

10/10 Excellent

omar alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

impecable

todo de 10...impecable
Stayed 4 nights in Oct 2018
Verified

8/10 Good

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Bueno
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Charles

Liked: Room comfort
Disliked: Property conditions & facilities

Bom

O apart é muito bom. Ruim foi o serviço prestado no primeiro dia. Simplesmente nos mudaram de local, bastante distante, e queriam que aceitássemos a troca. Alegaram que o ap reservado não estava disponível. O suporte, em geral, foi ruim. Quanto ao ap, tudo organizado. Nada a reclamar, a não ser a internet que caía às vezes.
Stayed 5 nights in Nov 2017
Verified

8/10 Good

cristina

Liked: Cleanliness
Disliked: Room comfort

mas o menos. buena atencion en recepcion...

Problemas a mi parecer inaceptables abridor de botellas roto. Sin copas para vino o pisco. Ni ninguna fuente o sarten. La cama durisima colchón muy delgado te mueves y suena. Pero bien. Gracias!
Stayed 1 night in Aug 2017
Verified

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities, room comfort

Bad experience!!!

Firstly. On arrival the place is very hard to find. It is basically in a very large apartment complex. I asked at security for santiago suites and security (who spoke no English at all) directed me towards a door 20 metres down and said 8th floor. That door led to tower a and tower b both with 22 floors of residential apartments. After trying both 8th floors there was still no sign. I went back out and after another couple of minutes I managed to get room822 out of the security. I went up and knocked on the door and finally found the office. Check in was slow and when I went to pay by card they said there was a 19% charge for cards. I paid in cash. I got the code for our room which was on the top floor of the other tower so we lugged our bags over only to find the code didn t work. After another trip back and forth we finally got into our room, approx 45 mins after arriving. It is astonishing that there absolutely no signs for the office either at the entrance, in the building, in the lifts or even on the door of room822. The apt was fine but in disrepair (A/c didn t work properly, sliding door broken, shower head blocked, blinds broken) and the kitchen lacked vital things to make it worthwhile using it (e.g. any cleaning equipment, dish cloths etc). To make matters worse the electricity in the building went out from 9pm to 8am on our last night (although presumably that wasn't their fault). Location is good but otherwise would not recommend .
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
O quarto era moderno e estava em perfeitas condições, o lugar tem ótima localização, apenas 2 quadras do metro, ao lado de um supermercado e perto de parques. O apartamento possui todos os itens para cozinhar, incluindo forno e microondas. Único problema q tive foi a conversão que eles fizeram do dolar para o peso chileno, muito alta (saiu mais de 20% mais caro por causa dessa conversão).
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

편리한 숙박

객실은 작으나 시설이 깨끗했고 24시간 리셉션이있어 문제를 바로 해결할구 잇었다 위치도 아르마스 근처라 편리했소 마트가 옆건물1층에 있어 생활하기 편했음 피트니스를 이용하려고 이곳을 예약했는데 기구가 2개밖에 없었고 모두 고장이 나있었다 부엌이 협소하였다
Verified

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Adorei a localização, perto de tudo! Achei que a limpeza deixou a desejar. Mas no geral, um bom custo beneficio.
Verified

8/10 Good

pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maid service

Maid service would come and knock at 9-10am, I asked to not be bothered until after 12pm if possible would come every half hour until I just said please don't come back until tomorrow. This happened a few days, I did not like being bothered yet the maid kept coming back and then made a face when I told her not to return as in I had wasted her time.
Verified

8/10 Good

Alexandre F

Liked: Staff & service, property conditions & facilities, room comfort

Central e em conta

Bom custo beneficio e localização.
Verified

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

próximo Santa Lucia Hill

Otima localização, instalações novas, limpo, organizado.
Verified

10/10 Excellent

Marcelo

Liked: Staff & service, property conditions & facilities, room comfort
Otimo local, no centro de Santiago; metrô perto; Bairro Bella Vista perto, fizemos tudo a pé. No quarto a única coisa que não funcionou foi o telefone para falar com o escritório, responsável pelo quarto; faltou mais utensilio de cozinha, como panela para cozinhar e fazer refeições. super tranquilo para dormir. Passa táxi direto na frente do hotel (não utilizamos) Recomendo!!
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the apartment. We rented a small unit but have everything we need. House keeping everyday except Sunday. Central located and easy access to public transport
Verified

6/10 Okay

Frederic

Liked: Cleanliness, property conditions & facilities, room comfort

Well located, clean and comfortable rooms

Not easy to find the reception of the apartments. It is actually located in the opposite street. When checking in we had to pay CASH in USD or an additional 19% tax would be charged, notwitstanding our confirmed direct booking via hotels.com. Rooms are very clean and comfortable, good price value!
Verified

8/10 Good

wagner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atendimento excelente, ótima localização.

A equipe sempre me atendeu com rapidez. O gás do fogão não estava funcionando. Devido a isso eles me trocaram de apartamento assim que solicitei. Os quartos tem aquecedor e ar condicionado. Também não sabia utilizar o cofre e eles mandaram imediatamente um funcionário para me explicar. Foi muito boa a estadia.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
They charged us more than the rate displayed on hotels.com by ~20%
Verified

8/10 Good

Lícia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Funcionários prestativos e muito educados. Ótimo apartamento, lindo e confortável. Próximo ao metrô e à pontos turísticos.
Verified

8/10 Good

Lícia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bem localizado

Perto de várias atrações turísticas, bom prédio, bom apartamento. Tem um mercado ao lado e um bom equipamento de cozinha. As pessoas que nos atenderam foram bastante solicitas. Apenas um pequeno problema, em um dos dias, esqueceram de fazer a arrumação do quarto.