We were in the Royal Suite. The view was absolutely breathtaking, best on the island with 180 degrees Caldera view.
The bedroom had shutters, great to sleep well and it's quiet. Clean bathroom with a great view too. Nice, firm mattress. The private terrace is lovely and the jacuzzi is heated, perfect temperature, it's bliss.
Rafaella at reception was knowledgeable and lovely, always happy to help, so thank you Rafaella :-) . We were lucky enough to be given early check in and late check out, that was very much appreciated, thank you for this.
Breakfast is served in the room, so we can eat in front of the caldera view, it's amazing.
I'd say 2 things could be improved :
-The breakfast was varied and there was a good choice to choose from, but on both mornings, some items were missing and no explanation was given. It's not much but it's about expectations. I understand it's the end of the season so everything may not be available, but just let me know about it. The 2nd day we had no knife for breakfast so it was difficult to spread the butter.
-Tap water is not drinkable, we knew this so had bottles, but in that kind of high end establishment, it would be nice to be given at least one bottle to drink on arrival, there is a minibar but you need to pay for it. I think that given the high end prestations of the hotel a bottle of water and free tea/ coffee in the room would be good to have, as all other hotels this level have. Then it'd be absolutely perfect❤️!!!
