When we first arrived at the hotel, we were all well greeted by the staff and were ushered to our room. Unfortunately, our expectations were not met as the room we were put in was nothing like the pictures we saw when we first made our reservation on Expedia (the room was very dirty and not cleaned. Ex: hair and food crums on the floor). No Wifi (a comodity supposedly included)!
The manager told us that they can't take pictures of all the 42 rooms... (the pictures are included here). Usually hotels should be honest while publishing their deals online, instead they didn't even take responsibility for this. The room was anything close to a 5 star hotel room as they claim to be... we were basically put in a concierge room downstairs!
Otherwise, when we took the room on Expediam, a laudry service was included in the package. Unfortunately, they told us that we had to pay for each item separatly (ex: 4 euros for underwear, 10 euros for shirts etc.). They tried to make a deal for us but we learned the next day that nothing could be done.
The pool area was nice, and the area quite clean and serene. The staff was overall nice and friendly. The food was far from being good. Breakfast was served at around 8h15, but was alway cold. Juice was very diluted and undrinkable. Eggs were soggy and soaked in oil. Deserts were okay.
One of the staff members told us that we can't drink water from the reception since it's only reserved for breakfast (we had to pay for water at the bar!)
