TownePlace Suites by Marriott Miramar Beach Destin
10/10 Excellent
"The staff was very nice and accommodating. I had an issue with the room type that I booked and the manager took care of it quickly. The rooms were clean and the beds were comfortable. I'd definitely stay again."
"What was advertised online was not what we experienced in person. This felt more like a rundown motel than a hotel.
When we checked in on Monday, the TV didn't work, there was no phone in the room, no hair dryer, the iron didn't work, and for a suite we only had one plate and one glass. The towels and washcloths looked old and dingy. We reported the issues immediately, but it took until Wednesday night and multiple request before they finally replaced the TV and provided a phone, plate, and hair dryer.
The property advertises free Wi-Fi, but it never worked. We had to use our hotspot from Monday - Thursday. After it rained, water came underneath the door, and the exterior door was difficult to open and close.
The most concerning issue was security. The front desk gave another guest a key to our room without verifying her identity. She wasn't locked out of her room. She had simply gone to the wrong room. A stranger should never be given access to another guest's room.
On checkout day, I had an important Zoom meeting and requested a late checkout. With everything we experienced, I thought this was a reasonable request. It was denied. We're Expedia Platinum members and travel frequently, and this was one of the most disappointing experiences we've had.
Don't let the online photos fool you. The rooms are exterior-entry like a motel, and the property looks much better online than it does in person. I would not stay here again or recommend it to others."
"The air wouldn’t stay on so the room got warm pretty fast, therefore sleeping was uncomfortable.
There were a few random critters in the room. One was a spider crawling on me the first night we arrived. I was headed to bed so that was alarming.
Overall the view was beautiful and the stay was ok! We had a good time overall."
"Room was ok but the bathroom was terrible no hair dryer no Kleenex no place to put suitcases had to pay for ice pool was nice but the rest of the property was run down and nasty no good place to walk a dog on property had to leave property for breakfast wouldn’t stay there again. But staff was good"
"The staff name Jaime was always making sure that I was comfortable and well taken care of. The only thing was the air conditioner was a little loud but besides that everything was great."
"Sheets were rough and scratchy. Lights and fans were not functioning. Housekeeping never came. Heavy wear visible on all finishes through out hotel. Chairs and benches in the dining area are cracked and peeling. Happy hour and snacks that they promote as a perk is a bowl of pretzels that they fill once. Gym equipment is minimal and treadmill is wobbly. Only one desk agent for check in and check out so a lot of waiting. It’s basically just a place to sleep near the beach. Could have paid less at a number of other places but usually this brand is nice. Save your money and stay elsewhere"
Courtyard by Marriott Sandestin at Grand Boulevard
8/10 Good
"Overall, this was a pleasant place to stay. The pool and hot tub were enjoyable and well maintained. One concern that appeared to be shared by several guests was the wait time for the elevator, which could be quite lengthy at times. Additionally, the room would benefit from improved lighting, as it felt somewhat dim. Despite these minor issues, I had a positive experience and would consider staying here again."
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