Verified
4/10 Poor
Siew
Jan 20, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel.
Siew
Stayed 2 nights in Jan 2023
Sutera Hotel
3.0 star property
Travelers can relax by one of two outdoor pools or enjoy a meal at the on-site restaurant, while the 24-hour front desk ensures all needs are met
Choose dates to view prices
Photo gallery for Sutera Hotel
Sutera Hotel offers a cozy retreat with two sun-kissed outdoor pools and convenient dining at the on-site restaurant and bar. Guests can use the barbecue grills, get help from multilingual staff for tours and tickets, and stay connected with free WiFi throughout their stay.
Reviews
5.85.8 out of 10
Popular amenities
- Pool
- Free WiFi
- Restaurant
- Air conditioning
- Breakfast available
- Business services
Room options
Check availability for these dates
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Standard Room
Standard Room
- Sleeps 2
- Free WiFi
View all photos for Standard Queen Room
Standard Queen Room
- 10 sq m
- Sleeps 2
- 1 Double Bed
- Free WiFi
View all photos for Standard Twin Room
Standard Twin Room
- 10 sq m
- Sleeps 2
- 2 Twin Beds
- Free WiFi
View all photos for Family Room, Multiple Beds
Family Room, Multiple Beds
- 15 sq m
- Sleeps 3
- 1 Double Bed and 1 Twin Bed
- Free WiFi
View all photos for Family Room
Family Room
- Sleeps 3
- Free WiFi
View all photos for Standard Twin Room
Standard Twin Room
- Sleeps 2
- Free WiFi
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About the neighborhood
Seremban is home to Sutera Hotel. Wild West Cowboy and PD Maze are local attractions and those in the mood for shopping can visit Palm Mall, Seremban and Terminal One Mall. Looking to enjoy an event or a game while in town? See what's happening at Sepang International Circuit or Stadium Tuanku Abdul Rahman. Visit our Seremban travel guide
77 & 78 , Persiaran S2/B2, Seremban 2, Seremban, Negeri Sembilan, 70300
What's nearby
- Palm Mall, Seremban4 min drive - 4.6 km
- Terminal One Mall7 min drive - 6.4 km
- Gunung Angsi8 min drive - 7.2 km
- Taman Tasik Seremban8 min drive - 7.2 km
- Church of The Visitation8 min drive - 7.2 km
Getting around
- Kuala Lumpur Seremban KTM Komuter Station10 min drive
- Kuala Lumpur International Airport (KUL)41 min drive
Restaurants
- Auntie Anne's4 min walk
- Secret Recipe6 min walk
- OldTown White Coffee6 min walk
- Restoran Hing Hing Hing 兴兴兴茶餐室3 min walk
- Subway5 min walk
About this property
Sutera Hotel
- Property highlights
- At Sutera Hotel, you can look forward to dry cleaning/laundry services, a bar, and a restaurant. Stay connected with free in-room WiFi.
- Other perks at this hotel include:
- 2 outdoor pools and a children's pool, along with sun loungers
- Buffet breakfast (surcharge), multilingual staff, and tour/ticket assistance
- Barbecue grills, meeting rooms, and an elevator
- Luggage storage, wedding services, and a 24-hour front desk
- Room features
- All 84 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and free bottled water.
- More amenities include:
- Bathrooms with showers and free toiletries
- Flat-screen TVs with cable channels
- Electric kettles, daily housekeeping, and desks
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- No onsite parking available
Food and drink
- Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 15 for adults and MYR 7 for children
- A bar/lounge
- A restaurant
Things to do
- 2 outdoor pools
- Children's pool
Family friendly
- 2 outdoor pools
- Children's pool
- Laundry facilities
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
Guest services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Tour and ticket assistance
- Wedding services
Business services
- Meeting rooms
Outdoors
- Barbecue grill
- Pool loungers
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Elevator
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
More
- 4 floors
- Designated smoking areas
Room amenities
Bathroom
- Free toiletries
- Hair dryer (on request)
- Shower
- Towels provided
Entertainment
- Flat-screen TV with cable channels
Food and drink
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Limited room service
More
- Air conditioning
- Connecting rooms available
- Desk
- Iron/ironing board on request
- Phone
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MYR 20
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 20
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Cash deposit: MYR 50.0 per stay
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately MYR 15 for adults and MYR 7 for children
- Early check-in fee: MYR 20 (subject to availability)
- Late check-out fee: MYR 20 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Frequently asked questions
Does Sutera Hotel have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Sutera Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking?
This hotel doesn't offer parking.
What time is check-in at Sutera Hotel?
Check-in start time: 2 PM; Check-in end time: anytime. Early check-in is available for a fee of MYR 20 (subject to availability).
What time is check-out at Sutera Hotel?
Check-out is at noon. Late check-out is available for MYR 20 (subject to availability).
Where is Sutera Hotel located?
Situated in Seremban, this hotel is 2.1 mi (3.3 km) from Palm Mall, Seremban and within 6 mi (10 km) of Terminal One Mall and Church of The Visitation. Tuanku Ja'afar Hospital and Taman Tasik Seremban are also within 6 mi (10 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
Have a question?
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Reviews
Sutera Hotel Reviews
5.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5.2
Cleanliness
7.6
Location
6.4
Staff & service
5.2
Property conditions & facilities
Rating 10 - Excellent. 6 out of 74 reviews
10 - Excellent
6
Rating 8 - Good. 16 out of 74 reviews
8 - Good
16
Rating 6 - Okay. 25 out of 74 reviews
6 - Okay
25
Rating 4 - Poor. 15 out of 74 reviews
4 - Poor
15
Rating 2 - Terrible. 12 out of 74 reviews
2 - Terrible
12
Reviews
Verified
6/10 Okay
Verified traveler
Dec 4, 2020
Liked: Staff & service
Disliked: Cleanliness
So so if given the price is cheap
Room is smelly, lots of cigarette buds outside the room window. Bed sheets are stained but bed is comfortable. Air conditioner is powerful and cold.
Verified traveler
Stayed 2 nights in Nov 2020
Verified
8/10 Good
Verified traveler
Jan 23, 2020
Liked: Cleanliness, staff & service, room comfort
Bilik bersih. Cuma, maklumbalas sistem yang menyatakan bahawa saya sudah boleh mendaftar, sangat lambat sehingga saya terpaksa menunggu untuk satu tempoh yang lama. Penerangan tentang pakej bayaran yang agak mengelirukan. Say kena bayar deposit untuk setiap bilik sedangkan di tempat lain bayaran deposit hanya dibayar sekali atau satu sahaja untuk semua jumlah bilik yang ditempah. Selak pintu ada yang sudah patah. Layanan kakitangan mesra dan membantu.
Verified traveler
Stayed 1 night in Jan 2020
Verified
4/10 Poor
Yuyin
Dec 16, 2019
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty sheets, dirty curtains, smelling closets, bath towel is not clean, but the staff is very kind and very helpful when needed
Yuyin
Stayed 1 night in Dec 2019
Verified
8/10 Good
haikal
Sep 30, 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall ok
haikal
Stayed 1 night in Sep 2019
Verified
6/10 Okay
WM
Sep 29, 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Having pool facility
WM
Stayed 1 night in Sep 2019
Verified
4/10 Poor
ANNY
Sep 4, 2019
Disliked: Cleanliness, staff & service, amenities
The room smells of cigarette smoke, the less friendly staff especially the receptionist counter and I will never come to this hotel again
ANNY
Stayed 1 night in Aug 2019
Verified
2/10 Terrible
Verified traveler
Jun 30, 2019
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility so bad.room condition is not as aspected...
Verified traveler
Stayed 1 night in Jun 2019
Verified
6/10 Okay
Verified traveler
Jun 30, 2019
Liked: Cleanliness
Disliked: Property conditions & facilities
Bilik sudah lama x d sengara...langsir yg hampir jatuh,tile pecah2
Verified traveler
Stayed 1 night in Jun 2019
Verified
6/10 Okay
Nurashikin
May 24, 2019
Disliked: Staff & service
Easy for check-in and check-out process. The room smells like old furniture and it is unpleasant smell
Nurashikin
Stayed 1 night in May 2019
Verified
8/10 Good
CHEUNG
Apr 23, 2019
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in good location very near to the malls and area center. However the facilities are serious wear, the amenities are not clean up for the claimed 3-Star hotel standard. No towels in room, the receptionist gave me one towel at check-in,
The hotel is a nice building with pretty architect, maybe it is not in a tourist or business area so it doesn't want to maintain or upkeep.
Staff is super nice and friendly though.
Overall it is OK for a stop-by.
CHEUNG
Stayed 1 night in Apr 2019
Verified
6/10 Okay
Verified traveler
Jan 15, 2019
Liked: Cleanliness, staff & service, property conditions & facilities
Boleh la
Verified traveler
Stayed 1 night in Jan 2019
Verified
2/10 Terrible
Verified traveler
Nov 30, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t do wat I had been requested ( decorate room ).just wasting money
Verified traveler
Stayed 2 nights in Nov 2018
Verified
4/10 Poor
Verified traveler
Nov 27, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really clean
Verified traveler
Stayed 2 nights in Nov 2018
Verified
8/10 Good
Chuck
Nov 8, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its my second time and it was nice except the water pressure for shower is not satisfied me after long hour drive. hihi... Room was nice and gonna book again.
Chuck
Stayed 1 night in Oct 2018
Verified
8/10 Good
Verified traveler
Sep 3, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Menu Sarapan Terhad
Bersih & Selesa namun pilihan menu sarapan terlalu terhad
Verified traveler
Stayed 1 night in Aug 2018
Verified
6/10 Okay
imcool
Aug 31, 2018
Liked: Staff & service
Disliked: Cleanliness, room comfort
x best langsung..kotor
kotor.. x menarik langsung.. kolam tlalu dalam...kolam.kanak2 pun dalam..makanan x sedap... bilik air kotor sgt... korido kotor sgt..penuh ngan puting rokok...
imcool
Stayed 1 night in Aug 2018
Verified
8/10 Good
Christopher
Aug 26, 2018
Awsome
great stay everything was perfect
Christopher
Stayed 2 nights in Aug 2018
Verified
4/10 Poor
Guest
Jul 25, 2018
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Nice to see from outside.. But once u check in.. It is quite bad hotel.. Water heater not function, request for kettle and was given malfunction.. Doubtful to use swimming pool.. Corridor also very dirty..
May b only my bad day
Guest
Stayed 1 night in Jul 2018
Verified
4/10 Poor
Peter
Jul 3, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Not so good
Peter
Stayed 2 nights in Jun 2018
Verified
2/10 Terrible
Nizam
Jun 25, 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and smelly toilet.
Terrible dirty and smelly toilet. Parking space in basement with no light, dark. Corridor wall with liquid splatter mark. Hotel staff were not friendly, I need to shout from the outdoor lobby to request the luggage trolley to unload my stuff from my car, the staff was so lazy to pickup the trolley. But when she passed me the trolley, it was no sincerity, without smile, no eye contact, no welcome greeting, hard and tight face, put the trolley about 5m from my car and leave it there so i have to pick it up by myself.
Nizam
Stayed 1 night in Jun 2018
Verified
8/10 Good
Verified traveler
Apr 29, 2018
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Clean room and good facilities. Near Aeon S2. Near Seremban city.
Verified traveler
Stayed 1 night in Apr 2018
Verified
6/10 Okay
Nita
Apr 14, 2018
Disliked: Cleanliness, property conditions & facilities
So-so stay experience
No towels in our family room. Requested to be sent to room but no action taken at all until the time we check out the next day. Quite disappointed.
Nita
Stayed 1 night in Apr 2018
Verified
6/10 Okay
Verified traveler
Apr 4, 2018
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location
Good location. Near to shopping complex and shop. Near to my working place. But facilities not in good condition. Short stay and for working purposes should value for money
Verified traveler
Stayed 1 night in Apr 2018
Verified
6/10 Okay
Verified traveler
Apr 2, 2018
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No water heater..dusty furniture
Despite of the room..the door also didn't have a safety lock.Other matter is just alright.
Verified traveler
Stayed 1 night in Apr 2018