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Reviews of Courtyard by Marriott Hong Kong Sha Tin

4 out of 5
Courtyard by Marriott Hong Kong Sha Tin
1 On Ping Street, Sha Tin

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 1001 reviews" "
Rating 8 - Good. 381 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jam Fee

Liked: Cleanliness, staff & service
Location a little inconvenient to get to the East Rail line stations if travelling only by MTR. I.e location is physically very close to Sha Tin and Fo Tan stations if you take the local buses. Google maps works very well.
Stayed 12 nights in May 2024

8/10 Good

Grace y.w.

Liked: Amenities
It’s really convenient to stay there. I can go anywhere with the metro. The only deficit of the hotel is the Sound insulation is not good. I believe that will be the hotel I may choose for the next trip to HKG
Stayed 9 nights in May 2024

10/10 Excellent

Sathish

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here for a conference at the Science Park. The hotel was conveniently located to get to the conference. Was easy to get a bus to the conference location and to the airport. The train station is a short walk. The room was clean and well maintained. No complaints at all. I also thought the breakfast buffet was much more than satisfactory. Would stay here again.
Stayed 4 nights in May 2024

2/10 Terrible

Kin

Stayed 6 nights in May 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 7 nights in Apr 2024
Response from Guest Service Team on May 13, 2024
Good day Toni,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 10 nights in Apr 2024
Response from Guest Service Team on May 13, 2024
Good day Toni, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 2 nights in May 2024

10/10 Excellent

Sungkit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from Guest Service Team on May 13, 2024
Good day Sungkit,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and convenient location.
Stayed 7 nights in Apr 2024
Response from Guest Service Team on May 13, 2024
Good day Edward, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

8/10 Good

Stanley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and convenience
Stayed 1 night in Apr 2024
Response from Guest Service Team on May 13, 2024
Good day Stanley,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

8/10 Good

Chee Ming

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are great and helpful
Stayed 2 nights in Apr 2024
Response from Guest Service Team on May 13, 2024
Good day Chee Ming,Thank you for your comments and compliments towards to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

6/10 Okay

Alan

Traveled with family
N/A
Stayed 7 nights in Apr 2024
Response from Guest Service Team on May 13, 2024
Good day Alan, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

Lian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 16 nights. Location very convenient to get to places, near a metro station (Shek Mun) and bus routes on door step. Lots of decent restaurants all walkable distance and a MacDonalds next door if you are feeling lazy! Favourite local restaurants has to be Master Congee and Sha Tin Buddies! There are lots of places to eat that suit all budgets.
Response from Guest Service Team on May 13, 2024
Good day Lian, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

10/10 Excellent

Lian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I have stayed here (16 nights) and was not disappointed. Public transportation was convenient - short walk to metro and bus stops just outside. Lots of nearby restaurants, Sha Tin Buddies and Master Congee were my favourites! Found MoMo (on level 2 within hotel) a little on expensive side but could not fault food. Would stay here again.
Stayed 1 night in Apr 2024
Response from Guest Service Team on May 13, 2024
Good day Lian,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

SWEE LI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 👍
Stayed 4 nights in Apr 2024
Response from Guest Service Team on May 13, 2024
Good day SWEE LI, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms for HK; handy convenience store and McDonald's next door. 5 min walk to MTR and plenty of buses from just outside the hotel. Functional gym, decent pool - but only open from April 1st. Good quality hotel in decent area. Good selection of shops and restaurants in the vicinity and 10 min taxi ride to New Town Plaza for serious shopping.
Stayed 9 nights in Mar 2024
Response from Guest Service Team on May 13, 2024
Good day Colin,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

Ziinah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place I’ve ever stayed in Shenzhen and it’s great - been there over 4 times already
Stayed 1 night in Mar 2024

10/10 Excellent

Ziinah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to place in HK
Stayed 6 nights in Mar 2024

6/10 Okay

Ada

Disliked: Cleanliness, staff & service, property conditions & facilities
Doesn’t have any sign for direction to Car park can have lift for carry your luggage to Lobby. walk up stairs and escalator? Environment policy for hotel not provide water bottle unless you ask for. Everywhere selling plastic bottle drinks ? Carpet is not very clean . bed Frame is like bought second hand . Don’t have bathtub .
Stayed 8 nights in Mar 2024

10/10 Excellent

Sue Symm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended for its location with lots of shops nearby, comfortable and clean rooms, and walkable distance to the Shek Mun MTR station and bus to the airport! The hotel also has a complimentary shuttle that takes guests to MTR stations further away at certain hours.
Stayed 4 nights in Mar 2024

8/10 Good

ELAINE

Liked: Cleanliness, staff & service
Stayed 10 nights in Mar 2024

10/10 Excellent

Lisa Tsui Wen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quieter part of shatin but easily accessible. Supermarket downstairs which is convienent
Stayed 4 nights in Feb 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Near the river
Stayed 1 night in Feb 2024

6/10 Okay

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good position close to MTR station. Polite staff Hotel clean Had to complain 3times about the toilet leaking over bathroom floor. Maintenance came 3 times still not fixed when we left!
Stayed 13 nights in Feb 2024

10/10 Excellent

Yik-Ching

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with spacious, and well designed rooms. Just a 5 minute walk to MTR (subway station) where there are lots of local restaurants and shops. Our room is on the 17 floor with a beautiful view of the river. Really enjoyed our stay.
Stayed 2 nights in Feb 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
NIL
Stayed 8 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Rosita

Liked: Cleanliness, amenities, property conditions & facilities
It’s a little out of the way of the busy area, but easily accessible by public transit. Bus stops are right in front of the hotel including an airport bus. Rooms are good sized.
Stayed 5 nights in Feb 2024

8/10 Good

Polly

Traveled with group
Room cleaning is very good, very clean
Stayed 11 nights in Jan 2024

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

cherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Ephrem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Adequate options for transportation.
Stayed 13 nights in Jan 2024

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024

10/10 Excellent

Kinjeo

Liked: Property conditions & facilities
Stayed 14 nights in Jan 2024

10/10 Excellent

Terence

Liked: Cleanliness, staff & service
Stayed 14 nights in Jan 2024

10/10 Excellent

Wai Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dai Chew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated within walking distance to the MTR, as well as a public light bus stop that gets you to Shatin station.
Stayed 7 nights in Jan 2024

2/10 Terrible

Tushar

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
TERRIBLE EXPERIENCE
We had booked 1 room for 3 adults for 6 nights from 31-Dec-23 to 6-Jan-24 through hotels.com after paying more than HKD 2400/- EXTRA for 3rd Adult on and above the basic room tariff. To our utter disappointment, while the hotel mentions 2 double beds, they are in fact slightly larger single beds and only 1 person can sleep on 1 bed. They are much smaller than queen beds. Despite of highlighting and discussing this concern, the Hotel desk manager was very rude and did not offer any suitable resolution. One of us out of 3 had to sleep on floor with 2 duvets as they did not provide a rolling bed or mat. I have stayed in various hotels across the globe over last 20+ years of international travel, but never faced an issue like this that caused us great discomfort and inability to get good nights sleep for 6 nights of our stay. I am keen to raise this grievance with highest level of management in hotels.com and in Courtyard by Marriott for cheating their guests.
Stayed 6 nights in Dec 2023

10/10 Excellent

Lai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prompt check in and helpful desk service. Room service excellent and clean. Wonderful staying and will return for sure.
Stayed 3 nights in Dec 2023

8/10 Good

Wai Hee David

Stayed 11 nights in Dec 2023

8/10 Good

Yun Liang

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2023

8/10 Good

Polly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Okay and no need
Stayed 3 nights in Dec 2023

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Patrick, Nashua

Stayed 7 nights in Dec 2023

8/10 Good

Van

Liked: Staff & service
Disliked: Property conditions & facilities
found a lot of cigarette butts by the hotel entrance and side walks.
Stayed 4 nights in Dec 2023

8/10 Good

Tak Fai, LITTLE NECK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 10 nights in Dec 2023
Response from Quality Service Team on Dec 20, 2023
Good day Tak Fai, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

10/10 Excellent

Eng Khim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room
Comfy and spacious room. Value for your money
Stayed 4 nights in Nov 2023
Response from Quality Service Team on Dec 10, 2023
Good day Eng Khim, Appreciate on your comments to Courtyard by Marriott Hong Kong Sha Tin. Please also give your comments to Courtyard by Marriott Hong Kong Sha Tin through other social media platform. We look forward to see you again in soon.

10/10 Excellent

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and spacious, it has an open view of river and surrounding area made us feel fresh every morning.
Stayed 2 nights in Nov 2023
Response from Quality Service Team on Dec 3, 2023
Good day Andy, Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit Trip Advisor and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.

10/10 Excellent

Paul

Stayed 4 nights in Nov 2023
Response from Quality Service Team on Dec 20, 2023
Good day Paul,Thank you for your comments to Courtyard by Marriott Hong Kong Sha Tin. We invite you to visit other social medial platform also and give your comments to Courtyard by Marriott Hong Kong Sha Tin. We look forward to see you again in soon.