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"A very special thank you to Khea for making my stay truly unforgettable with such kindness, care, and genuine hospitality. Your warmth and attention to detail made all the difference. The hotel itself was absolutely exceptional from start to finish—beautiful, elegant, and perfectly maintained, with outstanding service in every detail. The entire team was professional, welcoming, and always willing to go above and beyond. I can’t wait to return."

".I wanted to share feedback regarding my recent stay at your property from April 9th to 16th. I have stayed in the UAE multiple times, and interestingly, during this trip I stayed at Hyatt properties in different locations—including Dallas and Oman—and was assigned Room 616 each time. My stay at your Grand Hyatt property was overall excellent, and I truly appreciated the service and experience provided. However, I would like to raise a concern regarding a billing matter. I was charged AED 700 for a couple of laundry shirts, which I found to be quite high. Given the broader challenges affecting the region, I had hoped for a more considerate approach. Additionally, at the time of checkout, I specifically asked the front desk if there were any outstanding charges on my account and was informed that there were none. It was therefore surprising to see that three days later, my deposit was released with a deduction for the laundry charges. I would appreciate clarification on: Why this charge was not communicated at the time of checkout Whether there is any flexibility regarding this charge I want to reiterate that my stay was otherwise very pleasant, and this feedback is shared in the spirit of transparency and improvement. I look forward to your response."

"Very nice hotel "

"Room: We stayed in an apartment(No.3 9301). It was a good size apartment with all the amenities as advertised. Neat and clean. Housekeeping was very good. Bath tub was leaking though, which meant preparing and using it was a nightmare. Shower pressure was very bad. Might be these issues were in an apartment and would not be there for an actual hotel room, that I am not sure of. Buggy was available promptly on call for transfer from an apartment to main hotel building for breakfast. Breakfast: It was an average breakfast. You could request for extras to be made on order like dosa etc. Taste was just okay. Variety was just like many others on the palm. Spa: One of the best spa I have used in Dubai. I am comparing it to Zabeel Saraye, Raffles, and Atlantis. You can access spa for free if you have purchased any experiences. I really enjoyed my hammam and massage. Excellent staff. Staff: Was very kind and helpful. Gym: Gym had its own steam room and sauna. Very neat and clean. Additional: Restaurants on site are very good. Must try Porters Bar and Grill Steak. As we travelled during the war time therefore many restaurants had different opening timings than usual. Beach 2 was closed and so one of the pools on site. But available beach and pool was well maintained and good."

"Good hotel with good location. Was extremely disappointed as when we arrived as checkin time was 3pm , we didn’t get our room till 6 pm. A waste/loss of 3 hrs. Tried calling Expedia , who are not interested in helping or calling a customer once you have paid . As for the Hotel , priority is given to locals who are checking in than the visitors. As locals were coming in and without much delay they would get their rooms. Very bad service from Expedia"

"Amazing everything first class start to finish "

"This property was clean, and the staff services were great."

"Everything is best"

"Clean room, courteous staff. However, drastic cut down on amenities (no dental kit, no bathrobe, no additional towels). This is unprecedented and surprising for Hyatt. "