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Reviews of Crowne Plaza Royal Victoria Sheffield, an IHG Hotel

4 out of 5
Crowne Plaza Royal Victoria Sheffield, an IHG Hotel
Victoria Station Road, Royal Victoria, Sheffield, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 454 out of 870 reviews" "
Rating 8 - Good. 268 out of 870 reviews" "
Rating 6 - Okay. 76 out of 870 reviews" "
Rating 4 - Poor. 33 out of 870 reviews" "
Rating 2 - Terrible. 39 out of 870 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and will definitely book again
Stayed 3 nights in May 2024
Response from Emma on May 27, 2024
Thank-you for your review

8/10 Good

Ezekiel

Stayed 1 night in May 2024
Response from Emma on May 25, 2024
Thank-you for your review

2/10 Terrible

Claire

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Was not made to feel welcomed when arrived and was not been made aware that they would hold £50 from my bank card upon arrival. We have stayed at way more nicer/expensive hotels which have not asked up to do this. The room had 2 TVs but only 1 remote so when you switched one off the other came on. To watch you had to unplug a TV. The heating didnt work you had to phone up to get it put on despite there been a control in the room. The coffee machine didn't work and the cups was dirty. The floor was ridiculous unlevel felt like been on a boat. The window didn't close properly so was drafty . For the money we paid it was not worth it.
Stayed 1 night in Apr 2024
Response from Achille on Apr 29, 2024
Dear Guest, Thank you to have chosen our hotel for your recent stay in Sheffield.We were perturbated to learn from the front office team that our service did not met your expectation, and we are sorry about it.We discussed your feedback at great length with our Management Team, to ensure that these matters are addressed and rectified as soon as possible.Please rest assured that your experience is by no mean indicative of our standard of service.Once again, thank you for staying with us at the Crowne Plaza Royal Victoria and for being a loyal member of IHG Hotels and Resorts, and we look forward to welcoming you back again soon.Sincerely,Guest Relations TeamCrowne Plaza Royal Victoria Sheffield

6/10 Okay

Ahmed

Traveled with partner
Liked: Cleanliness
Was okay, was expecting a little more for the price I paid
Stayed 1 night in Apr 2024
Response from Emma on Apr 29, 2024
Thank-you for taking the time to review your recent stay - I will ensure that this is shared with the team.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Emma on Apr 26, 2024
Thank-you for your review

10/10 Excellent

Neil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round - location is run down and a little way off the city centre(although railway buffs would find it interesting as it's at the site of the old Sheffielf Victoria station. The old station approach walls have displays connected to the hotel and station). The hotel is a superb place to stay not least because of the staff.
Stayed 1 night in Apr 2024
Response from Emma on Apr 20, 2024
Thank-you for taking the time to review your recent stay, We look forward to welcoming you back to the Crowne Plaza Royal Victoria

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, friendly and helpful staff. Clean room, good sized bath - you can lay down it it and I’m 5’9”. So nice to have a bathroom that is for tall people. Great experience we will return
Stayed 1 night in Apr 2024
Response from Emma on Apr 14, 2024
Thank-you for your review, I will ensure your feedback is shared with the team.

8/10 Good

Satbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite reception staff . Clean hotel. Clean rooms. Had 2 free bottles of mineral water one still one sparkling ready waiting for me. Plenty of tea bags and coffee and hot choc in the room. Nothing was too much trouble for any of the staff. When I got back from the Paul Weller concert at midnight it was boiling . Matthew at the front desk got me a pint of iced cold water to take to my room. What a gentleman. It’s little touches like this that can make a guest choose to stay again.
Stayed 1 night in Apr 2024
Response from Emma on Apr 13, 2024
Thank-you for your review and I will ensure that your feedback is shared with the team

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel not far from the train station. Great staff, they really went above and beyond to make our stay special.
Stayed 1 night in Mar 2024
Response from Emma on Apr 2, 2024
Thank-you for your review

2/10 Terrible

Baz

Traveled with partner
Disliked: Amenities
Very expensive for tiny rooms. They even charge for parking which is beyond ridiculous given how expensive the rooms are. The lift was broken and we were allocated a room on the fourth floor !
Stayed 2 nights in Mar 2024
Response from Emma on Mar 30, 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza Royal Victoria Sheffield. Please know that your feedback is extremely valuable to us, and we will make sure to take on board your constructive comments which I am going to share with the management team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the general area & walks available.
Stayed 3 nights in Mar 2024
Response from Emma on Mar 19, 2024
Thank-you for your review

6/10 Okay

Ramon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reception team is very good, easy and friendly check in and out, great chatting with Klaudia on the check out. Dinning was slightly different, my starter (hake) was not good, had a smell of ammonia, didn’t eat as it didn’t seem to be in good condition, we didn’t get a check back on the starters and when I told the young waitress that the hake was not good, nobody checked with us and the issue didn’t get acknowledged or a simple apology was made, when I said that it had a ammonia smell and taste the reply was “ok”. My cousin’s main “aubergine” was hard to take of the skin, taste was good just a little under, no biggie there just some feedback. The rest of the meal was good, the chicken main and the desserts were very nice. Table maintenance was a little of hit and miss, at one stage we had 8 glasses on a table of 2 guests, doesn’t matter to be honest we just settled them on the side ledge for the rest of the meal, i hope you don’t take the comments as harsh, just honest feedback that I believe you should be aware of. For the money that you mark your restaurant up, needs a little better care Again thank you, reception team an absolute credit to your team (everyone we dealt with) and the hotel and facilities were very clean. Kind regards
Stayed 1 night in Mar 2024
Response from Emma on Mar 13, 2024
Thank-you for taking the time to review your recent stay, all feedback is important to us to improve the service that we offer.I will ensure that your comments are shared with the Food and Beverage, I believe that your starter was cod and we did remove this from your bill. We hope to be able to welcome you back to the Crowne Plaza Royal Victoria on your next trip to Sheffield

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely. We had the suite with the bath in the room and it was great. We had a problem with the tv, the staff tried to fix it but couldn’t which was unfortunate but there were two tvs in the room anyway. They did apologise and gave us a complimentary bottle of champagne and two cocktails, they also refunded the parking for us. Great stay, will definitely return.
Stayed 1 night in Mar 2024
Response from Emma on Mar 3, 2024
Thank-you for your review

10/10 Excellent

Elaine

Stayed 1 night in Feb 2024
Response from Emma on Feb 27, 2024
Thank-you for your review

8/10 Good

Siobhan

Stayed 1 night in Feb 2024
Response from Emma on Feb 26, 2024
Thank-you for your review

10/10 Excellent

Janet Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is wonderful, clean comfortable rooms. Incredible staff and amazing restaurants. I felt very comfortable there and would recommend. Only drawback is the area - although it is where many hotels are situated. It isn't the best area for walking, other restaurants, cafe's etc.
Stayed 6 nights in Jan 2024
Response from Emma on Feb 4, 2024
Thank-you for your review

8/10 Good

Rob

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great hotel and service - Victorian Suite awful
Stayed as a large group attending an event at the arena, booked lots of rooms including the Victorian Suite. All the staff are amazing, the service is excellent and the bar etc are great…..most rooms are lovely except the suite which is dire!
Stayed 1 night in Jan 2024
Response from Emma on Jan 29, 2024
Thank-you for your review - I will ensure that your feedback is shared with the team

10/10 Excellent

Colin

Traveled with partner
Nice clean hotel with polite and friendly staff. Had a nice stay
Stayed 1 night in Jan 2024
Response from Emma on Jan 28, 2024
Thank-you for your review

8/10 Good

Latoya

Stayed 2 nights in Jan 2024
Response from Emma on Jan 19, 2024
Thank-you for your review

8/10 Good

stuart

Stayed 2 nights in Jan 2024
Response from Emma on Jan 11, 2024
Thank-you for your review

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emma on Jan 10, 2024
Thankyou for your review

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Just average Hotel
Nice hotel and the greeting from the reception staff on check in and check out is exceptional. The rest is a little disjointed. The poor man on the bar was running around trying to get things sorted as the bar wasnt stocked up properly for him and this was only 3.30pm in the afternoon just simple things like no teaspoons for the coffee etc. The bedrooms are really cold and extremely noisey from road traffic outside I had very little sleep from the road traffic noise and that's with my window shut, a need for triple glazing is required. There were 4 of us staying in individual rooms and we all said the exact same. It could be a fabulous hotels with some changes made
Stayed 2 nights in Jan 2024
Response from Emma on Jan 10, 2024
Thank-you for taking the time to review your recent stay. I will ensure that your feedback is shared with the team to improve the service that we offer.

8/10 Good

David

Stayed 1 night in Dec 2023
Response from Emma on Jan 1, 2024
Thank-you for your review

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emma on Dec 31, 2023
Thank-you for your review

10/10 Excellent

Desmond

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Stayed at the hotel as part of an office Christmas night. Lovely room and amenities, beautiful hotel, friendly team and a decent price.
Stayed 1 night in Dec 2023
Response from Emma on Dec 22, 2023
Thank-you for your review

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emma on Dec 22, 2023
Thank-you for your review

4/10 Poor

trevor

Stayed 3 nights in Dec 2023
Response from Emma on Dec 18, 2023
Thank-you for taking the time to review your recent stay, I am sorry that something was not right. Should you wish to share your feedback so we can improve the service that we offer please do contact us.

6/10 Okay

Kin Chong

Stayed 1 night in Oct 2023
Response from Emma on Dec 14, 2023
Thank-you for taking the time to review your recent stay, and I am sorry that something was not quite right during your stay. Please do contact us with your feedback so that we can improve the service that we offer

10/10 Excellent

Tamar

Stayed 1 night in Nov 2023
Response from Emma on Dec 14, 2023
Thank-you for your revew

8/10 Good

David

Stayed 1 night in Nov 2023
Response from Emma on Dec 20, 2023
Thank-you for your review

10/10 Excellent

SAURAV

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Nov 2023
Response from E on Nov 30, 2023
Thank-you for your review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emma on Dec 18, 2023
Thank-you for your review

10/10 Excellent

Steven

Stayed 1 night in Nov 2023
Response from Emma on Nov 21, 2023
Thank-you for your review

10/10 Excellent

Kamran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a comfortable 2 night stay here. Rooms were nice and clean. Breakfast was good. Only negative is the traffic noise.
Stayed 1 night in Nov 2023
Response from Emma on Nov 18, 2023
Thank-you for your review

10/10 Excellent

Caroline

Stayed 1 night in Nov 2023
Response from Emma on Nov 5, 2023
Thank-you for your review

10/10 Excellent

Lucy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Emma on Nov 2, 2023
Thank-you for your review

10/10 Excellent

MICHAEL

Stayed 1 night in Oct 2023
Response from Emma on Oct 29, 2023
Thank-you for your review

10/10 Excellent

Vikki

Stayed 1 night in Oct 2023
Response from Emma on Oct 29, 2023
Thank-you for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emma on Oct 18, 2023
Thank-you for your review

6/10 Okay

Kim

Traveled with family
Due to a booking problem (ours not the hotel). We thought our first room was really nice but on our 3rd night we were moved and our second room was terrible. Cold dirty-cobwebs in several area including several across the mirror which was also very dusty. Mood in the bathroom It was nota pleasant stay
Stayed 1 night in Oct 2023
Response from Emma on Oct 16, 2023
Thank-you for taking the time to review your recent stay - I will ensure that your feedback is shared with the team

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Emma on Oct 16, 2023
Thank-you for your review

8/10 Good

David

Stayed 2 nights in Sep 2023
Response from Emma on Oct 4, 2023
Thank-you for your review

2/10 Terrible

Monica

Stayed 1 night in Oct 2023
Response from Emma on Oct 3, 2023
Thank-you for taking the time to review your recent stay. I am sorry that something was not right with your stay but as you have not left any feedback we are unable t address this for you. Should you wish t discuss further please contact us so we can investigate your concerns.

8/10 Good

Nigel

Stayed 1 night in Sep 2023
Response from Emma on Sep 27, 2023
Thank-you for your review

10/10 Excellent

Frazer

Stayed 1 night in Sep 2023
Response from E on Sep 23, 2023
Thank-you for your review

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Emma on Sep 18, 2023
Thank-you for your review

8/10 Good

Andrew

Stayed 1 night in Sep 2023
Response from Emma on Sep 15, 2023
Thank-you for your review

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, parking was plentiful, room was lovely and clean and well set out with plenty of light and plug sockets. Sohail the Restaurant Manager was a brilliant host and definitely in the right job. Definitely would book again without hesitation.
Stayed 1 night in Sep 2023
Response from Emma on Sep 4, 2023
Thank-you for your review. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

8/10 Good

Joseph

Liked: Cleanliness
Lovely stay, old world charm from an ex railway hotel with modern touches and practicality. Beds very comfy and excellent linen/towels. Breakfast plentiful, good quality and nice choice Had a great stay, would stay again if back in Sheffield
Stayed 1 night in Sep 2023
Response from Emma on Sep 4, 2023
Thank-you for your review. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

8/10 Good

Peter

Stayed 1 night in Sep 2023
Response from Emma on Sep 3, 2023
Thank-you for your review