검증된 이용 후기
2/10 - 너무 별로예요
실제 이용하신 고객
2017년 12월 25일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unfortunate experience; false advertising
The place was nothing like it was advertised as, and can only be reached via unnerving stretch of mountain roads (particularly Section road); and I thank Hotels.com for reimbursing me the prepaid charge for the one night stay. Thank you so much Hotels.com; it was not expected and truly appreciated. Hotel is unfinished; dusty from renovations. No spa (jacuzzi, sauna, steam room, etc). Patio unusable due to renovations. Two bedroom Azalea suite non-existent; it was a room with two beds. No restaurant - they cook "to order." No other guests although one was expected which was highly doubtful. Flights of steps to the room not the easiest to carry heavy suitcases. Two staff members there and no one else. It was disturbing and put me so ill at ease that we just left. Our very experienced driver looked relieved too. He was not looking forward to coming back the next day to get us. The Starlight is not ready for guests and they really need to do something about warning guests that the access road is dangerous; slippery when wet and it rains frequently periodically; road has room for only one vehicle so if there's another coming from the opposite direction...good luck. And their contact phone is barely ever in working order so you may or may not ever reach them.
실제 이용하신 고객
2017년 12월에 1박 숙박함