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Reviews of Luxury Inn And Suites

2 out of 5
Luxury Inn And Suites
540 Silverthorne Ln, Silverthorne, CO

Reviews

7.8

Good

Rating 10 - Excellent. 322 out of 1001 reviews" "
Rating 8 - Good. 342 out of 1001 reviews" "
Rating 6 - Okay. 198 out of 1001 reviews" "
Rating 4 - Poor. 94 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Liked: Cleanliness, staff & service
The property was really just ordinary. Pool is probably 20 feet long, "Spa" is likely an 8' diameter hot tub, in the pool room. Continental breakfast was toast and coffee. Mattress was saggy, but not too. Water hardly drained from the tub/shower. But the carpet was recent, and the room , sheets and towels were clean. Neighborhood is an outlet mall, everything including restaurants closes at 8:00pm in May. I slept fine, and left early.
Stayed 1 night in May 2024

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in May 2024

2/10 Terrible

Connie

Business traveler
Disliked: Staff & service
I have no problem with the property itself. The staff at the front desk, specifically the 2 young men that work there during the day. They have no social skills, they're rude and very unprofessional. They had no solutions to offer whatsoever regarding the miscommunication of my booking. Ive stayed there before and had no problem until I had to deal with the dark headed younger guy, and his buddy that always wears the rose colored beenie. If someone wants to contact me to explain further, ill be happy to give more detail, but in the meantime I'll take my business elsewhere from now on. What a couple of clowns they have at the front desk in Silverthorne,CO.
Stayed 2 nights in May 2024

8/10 Good

Mary

Disliked: Cleanliness
Clean
Stayed 1 night in May 2024

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly, room is comfortable and the area is beautiful.
Stayed 1 night in May 2024

10/10 Excellent

John-Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What’s not to like. Fits the budget. Clean rooms. Friendly staff. In this day this place is a gem.
Stayed 1 night in May 2024

4/10 Poor

Jill

Disliked: Cleanliness, staff & service, property conditions & facilities
Dumpy and old
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I the scenic mountains. Clean and friendly. The hotness nice as was our rooms
Stayed 1 night in May 2024

8/10 Good

Hunter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice play. Wall outlets were loose, but that was it. Would stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Beccasaurus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024

4/10 Poor

Daisy

Traveled with partner
Disliked: Amenities, property conditions & facilities
Place was clean and the staff were friendly, but that's the extent of the good. We had to wait to check in because the front desk staff person never showed up to work so we had to wait for the owner to get there. There were dogs barking. The beds were VERY uncomfortable and gave me bad back pain.
Stayed 2 nights in Apr 2024

8/10 Good

Rosemary

Stayed 1 night in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Sherill, Dolores

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

PAUL

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
smoke alarm in our room was missing the battery
Stayed 2 nights in Mar 2024

6/10 Okay

Ben

My room only had decaf coffee and there was no coffee in the lobby until 7.
Stayed 1 night in Mar 2024

8/10 Good

Renee, fairplay

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for skiing at Copper
Stayed 1 night in Feb 2024

6/10 Okay

Marc P

Disliked: Cleanliness, property conditions & facilities
The facility is simply too old. It needs renovation. The staff was courteous but could make no recommendations on dining or activities. The pool is very small. The continental breakfast is de minimus.
Stayed 3 nights in Mar 2024

10/10 Excellent

gerardo, mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nadia

Traveled with partner
Liked: Property conditions & facilities
Easy to get to and staff was friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Lagarto

Traveled with partner
Liked: Cleanliness, staff & service, amenities
If you want to be close to everything, it's hard to beat this place. I love the hot tub. I would love to see them upgrade and replace things that need refurbishing but at these prices you can't expect too much. Especially since for 7 months out of the year they don't get nearly the full bookings that they do during the winters. That and if they put all that money into the building they'd probably be charging 250 a night so I'll take it as it is.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Quick checkin process.
Stayed 1 night in Mar 2024

4/10 Poor

joey

The room had an odor the TV did not work The receptionist at the front desk tried to fix the TV on two separate occasions, and I finally moved to another room and then that TV did not work very well either so I just stayed there
Stayed 1 night in Mar 2024

10/10 Excellent

Alan

Liked: Property conditions & facilities
Great location. Good service and good condition
Stayed 1 night in Feb 2024

8/10 Good

DAVID

Liked: Cleanliness, staff & service
The staff was nice and helpful. Quality of the room/property was fine and no complaints. Room was clean and quiet. I would bring your own pillows. Only complaint.
Stayed 2 nights in Mar 2024

2/10 Terrible

Terese

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should not be on the list of acceptable hotels for Expedia. It is OLD, very outdated, in need of repairs, and a huge step down from any hotel we have ever been to. The first room we were given (Room 105) was disappointing but we decided to be ok with it. Terrible bathroom with the lowest smallest toilet we have ever seen, bad tile, and no towels in room. We asked for towels and soap, and were walked to the laundry room and handed towels and small bottles of shampoo. Upon returning from dinner, we found a flood of water from the ceiling onto the toilet and floor, leaking onto the carpet! We were given another room, it was in a bit better shape, but outdated and with the same type of ridiculous bathroom. The bed and linens were just ok. We tolerated it, and left first thing in the morning. Breakfast was offered, but we left before that, so cannot comment on breakfast or coffee.
Stayed 1 night in Mar 2024

10/10 Excellent

mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
The place reeked of pot. Constantly. Several long hairs in the supposed clean bathroom. It's an old building w deferred maintenance issues
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant helpful staff.
Stayed 1 night in Mar 2024

8/10 Good

Tari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, nice bed, and the hot tub was.good.
Stayed 1 night in Mar 2024

2/10 Terrible

Yauheni, Morrisville

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
All the towels have holes. Dirty.
Stayed 2 nights in Feb 2024

10/10 Excellent

Wai Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Cindy

Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Doctor's appointment
Just staying here since it's one of the cheaper places to stay during ski season. Have an early doctor's appointment in Frisco, and didn't want to drive 70 miles in the snow to get there
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not exactly luxury
Hotel is dated and could use new bedding. No safety chain on the door. Shower water pressure was good. For the price it was ok for 1 night while traveling
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Dimitriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Luiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay close to keystone
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2024

6/10 Okay

Bruce

Stayed 1 night in Feb 2024

8/10 Good

Aribelys

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

James

Traveled with group
Liked: Cleanliness, staff & service
This property is not up to date. No USB ports, tiny toilet, weak microwave, no fitness facility. Beds were comfortable. Walls thin. Breakfast lacking in protein and healthy options like yogurt and fruits. Tangerines were provided. Coffee weak. Not properly staffed to keep up with usage.
Stayed 5 nights in Feb 2024

4/10 Poor

Catherine

Disliked: Amenities, property conditions & facilities
The "luxury" inn and suites is misnamed. There is no elevator so you need to haul all your ski stuff up stairs. There is also no water fountain to fill up a water bottle. At the continental breakfast, they only had spoons for utensils so we had to spread butter or jelly on our toast with spoons. The rooms are old and outdated. Stay elsewhere.

6/10 Okay

jodi

Liked: Cleanliness
Stayed 3 nights in Feb 2024

8/10 Good

Williams

Stayed 1 night in Feb 2024

6/10 Okay

Charles

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Ok for a one night stay. Could hear people coming in and out of the side entrance and hallway very loud. Room dated.
Stayed 1 night in Feb 2024

8/10 Good

Travis

Liked: Cleanliness
Easy to access and convenient to freeway. Continental breakfast was minimal but did what it needed to do. Will stay again but with a better understanding of what is in store for me.
Stayed 2 nights in Feb 2024

6/10 Okay

David

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
Nothing fancy but just what I expected and paid for.