SoHo, New York hotel rooms at the Empire Hotel Group

"Our stay at this hotel was disappointing from the start. The room had an unpleasant odor, and the overall condition raised concerns about maintenance and cleanliness. The bathroom lacked an exhaust vent, and the mirror appeared to be a peeling sticker rather than a proper fixture. Several outlets and light switches were noticeably crooked, and the carpet was in very poor condition—we even found a nail clipper on the floor, which was unacceptable. Additionally, a drawer handle was broken and left hanging throughout our stay without being repaired. The elevator situation made things worse. With only two elevators serving a large hotel, they were consistently overcrowded and stopped on nearly every floor, making it frustrating to get around. We had originally booked a five-night stay, but due to a flight delay, we arrived late. Unfortunately, our reserved room had been given away. While the staff eventually provided another room, it appeared to be of significantly lower quality. Finally, our experience at the front desk was not welcoming. Ana, the attendant who assisted us, came across as unfriendly and lacked a customer-focused approach from the beginning. Overall, this was not the level of service or quality we expected."

"The hotel's location is fantastic! Hotel staff was so very friendly and helpful. Room was nice. Shower was not great because I don't like overhead rain showers. Lunch at the restaurant was great. Breakfast is another story. Restaurant was empty and 3 parties were waiting to be seated, never happened. We all left. Found a great Diner at 43rd and Broadway called Brooklyn Diner. Fantastic! Overall nice hotel and we would stay there again."

"Beautiful experience ! We got a upgraded room to the king suite the staff was very professional I always stay at this property when we come to New York and I am always happy "

"The front desk staff is not very friendly at this hotel. We had a leak in our sink the first night of check-in and they did not even offer to change our room. I had to request the change and they did not even apologize for the inconvenience. The hotel needs a make over, everything felt old and dirtly."

"We personally didn’t have hot water in our room which was frustrating. Small rooms, fair pricing, good location. But i wouldn’t prolly stay again. "

"Awesome"

"Breakfast was good. Room was clean. 6th stay, nice location. Roof bar relaxing."

"The hotel St James is our go to when in Manhattan. Convenient, good value, wonderful staff. The only thing on this trip was that the mattress was quite uncomfortable. We will still stay here again though as we’ve never had this issue before. "

"The room was small but clean. "