“It was nice hotel with great view. but it was hard to connect to reception desk from the room so i had to come down to the reception to ask what i want. and also reception desk staffs don't really know about what kind of program they have and told me to ask the spa staff. and also if you don't like to be disturbed, you have to put your sign on your door, otherwise they would knock your door several times during the day. i am not sure whether it is culture in portugal, but i was startled when...
“It was nice hotel with great view. but it was hard to connect to reception desk from the room so i had to come down to the reception to ask what i want. and also reception desk staffs don't really know about what kind of program they have and told me to ask the spa staff. and also if you don't like to be disturbed, you have to put your sign on your door, otherwise they would knock your door several times during the day. i am not sure whether it is culture in portugal, but i was startled when...
“Arrived early Sunday morning and greeted with a very warm welcome and our room wasn’t ready but advised we would be contacted as soon as it became available.
They went above and beyond our expectations and emailed to say that the room was ready
When we arrived back at check in they had upgraded our room.
Such friendly and help staff
Special mention for Celia the guest relations manager
Thank you so much for making it extra special
Looking forward to returning next year ”
“Arrived early Sunday morning and greeted with a very warm welcome and our room wasn’t ready but advised we would be contacted as soon as it became available.
They went above and beyond our expectations and emailed to say that the room was ready
When we arrived back at check in they had upgraded our room.
Such friendly and help staff
Special mention for Celia the guest relations manager
Thank you so much for making it extra special
Looking forward to returning next year ”