Sous-marin Onondaga Tours

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Kindness 10, Location 8, Capacity 0. Big changes from past reviews eg the valet parking is now $40 CAD, and there is no free breakfast. Fine but important to note. The new Bossino restaurant and adjacent cigar lounge seem to be the priority over hotel guests Bizarrely there is no clear entrance or exit from the hotel; we had to navigate the busy restaurant. At one point there was a fire alarm and we all had to evacuate THROUGH THE PACKED RESTAURANT. Uncomfortable and dangerous for anyone with mobility issues. The hallway on the second floor smelled powerfully of cigar smoke. Room 206 was spacious but looks out on garbage bins and an alleyway with delivery docks which was full of drunk loud people on Friday night (At 3am on Saturday the club below was so loud the bed shook). Even with earplugs this got to us. There was no housekeeping after a certain time so the first evening we had no towels or water and only one decaf coffee nespresso capsule. My son used the bath mat to dry off because towels were unavailable. Neither tv worked despite a long phone call to the company in French. We had a two bedroom set up (206) but a bizarre underbed light in the interior bedroom was difficult to turn off. When we succeeded the person in the second sitting room/“bedroom” was in pitch darkness. Even the front desk had difficulty. The finale was waiting 45 minutes post checkout for the valet to bring our car. The front desk gave us soda but please….do better or just give up the hotel piece.