“My son and I had an absolutely fantastic time. The staff are really helpful and friendly, whether it be checkin checkout, restaurant, spa, the odd cleaner about..all were always smiling and happy to help. We cant wait to stay again!! One thing id like to put in however is the pool area needs some maintenance. The pool itself is lovely but the railing to enter the pool at the far side is very loose and shaky and one bolt very close to coming out. Gave it a go but it wouldnt turn. Also at the...
“Perfect venue for Castle events. Clean and wonderful staff. Good value. Outside doesn’t look that inviting but once inside a lovely entrance hall. Rooms had good amenities and a good view of the castle.”
“The hotel isn't sound proof at all. It's a hotel made out of a large house. While i was staying, it sounded like the guys next door were in my room because i could hear their every step and chat and felt really insecure because of that. The bathroom and toilet are shared which i didn't expect at all. At least they are kept clean and there's daily cleaning service. The room had a basin. There was no shower gaun though towels were provided. They had good heating on.”
“Lovely hotel. Very convenient for shopping, eating and entertainment. Comfortable and clean room. The staff are very friendly and helpful in person and over the telephone- excellent. ”
“I'm in a wheelchair so requested an accessible room. One of the best/most accessible rooms i've stayed in. There is a big wide ramp out front with plenty of disabled parking. Room was large and open for maneuvering and bathroom had a sink, shower and toilet setup that was well thought out and simply just worked. I even used the pool which had a lift for disabled folks to get in/out. Had a great stay and a great time. Lovely friendly people and very helpful. My wife even pulled the...
“Excellent hotel , had a superior room with a view , but the only down fall was the air con wasn’t well in the room but other from that from the spa to breakfast top notch will be definitely returning in the future , the room was cleaned to a high standard to the staff on arrival was really welcoming, ”
“The hotel was located just outside the Cardiff Central railway station and very close to the city center and the castle. The room was nice and clean and the fridge was working nicely. Breakfast was superb.”
