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"Payment was taken from my card the day before check-in with no prior warning. I had opted for 'pay at property' so it was a big surprise and I barely had enough money in my account for it as me and the other guests were going to split it when we arrived. The room wasnt ready when we arrived but they were very nice about it. The staff were friendly and helpful. I had tried to do the online check-in but there were so many different parts to it that I gave up on it twice. The cleanliness of the...

"Comfortable apartment with lift and free parking "

"The apartment is in a great location and the info you receive is thorough. Make sure you ask for parking though as it is limited. The apartment was very clean. Our door lock came loose and they helped us within 30 minutes which was really good. The only negatives were that the windows are so thin in places you can hear the traffic and the mattresses were a bit firm for us but if we were in Southampton we would definitely book here again. Great customer service and the space is perfect. "