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"Ckean"

" Clean and cozy!"

"We booked on line for an accesible room. I printed confirmation that accesibke room was avaliable. At check in,staff said they do not have accessible rooms. We used elevator to 3rd floor. The room was clean and roomy enough for mobility cart. In the fridge was spoiled food!! Only 2 tissues, no hot breakfast,they gave us granola bar and tangerine.. The hotel was undergoing renovatios,and floors were a mess. We arrved late evening,or we would have left. "

"Previous multiple visits have been superior in all respects. This most recent stay was diminished due to a hair and debris clog in the bathroom sink. However, staff did respond to my complaint immediately. All other hotel features remained superior, which included front desk staff and especially Stacy Ann in the restaurant. I also commended the restaurant manager for the hospitality, excellent menu, and food. The hotel has consistently served as a home away from home during our business trips to Cheyenne. We look forward to our next business trip in two weeks."

"Was very disappointed that they do not accept cash for payment on anything. A little frustrating when you’re on a trip and you have money saved and you can’t use it. We couldn’t even pay cash for the one dollar ice cream cone, which seems anWe couldn’t even pay cash for the one dollar ice cream cone. Even the restaurant doesn’t accept cash, otherwise the stay was wonderful. Always like this place it feels like a little getaway."

"The staff was very friendly and accommodating. The burger I ordered from the bar was outstanding!!"

"Very nice"

"We checked in with our dog who has severe food allergies. She immediately found food under the desk. I tried to pull her back and opened her mouth, but was only able to get a small piece of whatever it was out of her throat. She went crazy sniffing. We've stayed in many pet rooms, but she has never acted so frantic. She then found more food behind the garbage can. I called and spoke with the manager who was super kind and very apologetic. I asked if i could use their vacuum and she brought it to the room. There was so much stuff on the floor. You could hear the vacuum picking everything up, and not just beside the wall or under the bed, but in the actual high traffic areas as well. We were horrified. My husband then noticed foid crumbs on the tv stand and dresser, so the room was obviously not cleaned. The carpets were a wrird color and pattern, so no noticeable if dirty just by sight. I called and spoke with the manager again and asked if we could get a different room. She put us in a non pet room which was much better, but defintely would not stay again. Our poor girl has had diarrhea for the last day and a half, with blood. So whatever she got definitely flared her IBD. This has made the last week of our travel home very rough."

"We honestly loved it! "