Southeastern United States, United States of America hotel rooms at the Omni

"Great experience. Wish we had a later check out time."

"While the hotel was clean it was probably one of the worst stays I have ever had. Check in was at 4 and my room was not ready until 7pm and my daughter’s room was not ready until midnight. The elevator on the wing we stayed in did not work so I had to walk 3 other wings just to get to the wing for my room. Once is did get to my room I realized there was not one wash cloth in my room. I did however receive a $50 voucher for food at an onsite restaurant but our food never came after 1hr. The waitress advises that our order was never put in the kitchen. Once our food finally comes from the kitchen it was wrong. They still charged our party full price with no apologies solution to fix the issue. I will say for the money we spent to stay here did not match the experiences. 0/10 would not recommend. "

"The room was small and lacked counter space and the decor was substandard. The staff was fabulous. Kind and very helpful. The pool was lovely and the staff there wonderful. The breakfast that was included was poor and I do not know why you would not serve the guests that are staying at the hotel excellent coffee. The breakfast had terrible coffee and no choice and it was not up to par. "

"It was so cutesy and close to everything. Wish I could have stayed longer. The lazy river looked cool and the mini golf."

"Clean room. Furnishings a little outdated. Older hotel, but we'll maintained. Interaction with staff was excellent."

"Clean room and amenities and close to theme parks. Parking is available but difficult to find if you spent the day at theme parks and arrive back to the resort late. Check-in and check-out takes longer than majority of other hotels."

"Huge property - however expecting staff and security to know the property. Not being able to direct me to the business center was a little frustrating… The elevator in the Tower was pretty disgusting. All in all great property - not sure will return. "

"Staff was super nice and helpful! Thank you!! "

"No one could help me with a parking issues we came across during our stay I left the property without any answers Poor customer service "