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"The customer service is outstanding "

"Two day stop in Saigon. The hotels was modern, spacious and comfortable. The rooms had the highest bed I have ever seen!!! Shower could have been bigger. But bathrooms were clean and well appointed. "

"Perfect Blend of Comfort, Style, and Service From the moment I walked into Grand Hotel du LAC Boutique Saigon, I knew I made the right choice. The hotel is beautifully designed and exceptionally clean, offering a luxurious and relaxing atmosphere. Its location is perfect—Ben Thanh Market is right across the street, and most major attractions are either a short walk or cab ride away. The staff was one of the highlights of my stay. Every member of the team was professional, kind, and eager to help. Kati Ng, in particular, stood out for her warm personality and dedication to making sure my stay was excellent. Since I worked early mornings in the lobby, I really appreciated the thoughtful service from the lobby staff who would regularly offer water and coffee, making sure I was comfortable without even needing to ask. I didn’t get to try lunch or dinner at the hotel, but the breakfast was top-notch. There was a great mix of international staples and traditional Vietnamese dishes. The staff was quick to offer refills—especially when it came to my americanos, which were always spot on. If you’re visiting Saigon and want a place that combines boutique charm with exceptional service, look no further."

"Stayed at the Reverie for 8 nights from late July to Early August. It is a rare to be able to say that I have ZERO complaints about a hotel but here we are. Khao assisted with baggage at both ends of the trip and with his colleague Truong, went above and beyond to assist me after a luggage strap was lost in transit from the airport. At both check in and check out, Van was accommodating and efficient – answering questions and helping to problem-solve while keeping things moving. Every member of the housekeeping team that we encountered (and didn’t) was professional and courteous, doing far more than the cursory daily job that one might expect given the size of this hotel. Lien in the spa worked wonders after the stress of travel – 3 hours of tranquility that I won’t soon forget. In a sea of exemplary staff, in the Cardinal Café at breakfast who were the real standouts: Vy, Thy, Ngan, Phong, Linh, Thy & Tran (just to name a few), were the epitome of hospitable. I was ill, and I was met with genuine care and consideration from everyone after a mortifying experience. While this is likely just business as usual for those at the Reverie, their professionalism and kindness were a standout for me. The hotel is ornately decorated. Our room was large, clean and well-maintained. The gym was clean and was never full so although it isn’t huge, it did the job. The central location made most sites walkable or very easy to get to by Grab. HIGHLY RECOMMEND. "

"Very well located, superb rooftop pool. Good breakfast. Comfortable room."

"Location is excellent and staff and amenities are fantastic "

"Great experience we love this hotel our favorite hotel in Vietnam"

"Huy was amazing! The staff was so friendly, always there to help to their best ability. Good eats right outside the hotel & hotel breakfast had all sorts of great options! The rooms were clean & the spa was amazing loved the massage!"

"Good transportation and fantastic , helpful staff. Excellent facilities on site"