"Booked a room for 5 guests (2 queens and a pull-out), but they tried giving us a single King at check-in. I had to waste 15 minutes at the front desk just to get the room I paid for. The elevators were a disaster; one was broken the first night, and the other got stuck open on the 3rd floor the next day. We were lucky at least one was in working condition at a time so we didn't have to climb 6 floors. The room was even worse: the intercom didn't work, and staff admitted the whole system was down and wouldn't be fixed during our stay. It looks like it’s been broken for weeks. Also, the TV remote was broken - we could turn the TV on, but to turn it off, we had to pull the power cable out. Housekeeping also forgot to replace hand towels on day three. Worst facility and service I’ve experienced."