Find Luxury Hotels in Southwest Michigan, MI

"Friendly staff clean place "

"The room I got was okay before inspection. I got a king bed for the night and underneath the desk were three little chocolate-like, maybe even “Milk Duds” candy droplets along the floor. In the bathroom, the bottom of the shower curtain was stained with mold and it had this old-aged smell rather than a “clean” smell. There was some accumulation of dust within the room too, which just makes it seem like it was never touched at all. When me and my partner went to the desk to discuss these issues, they were very caring and upgraded us to a different room to move into. In this room there was a jacuzzi but due to the season, those amenities wouldn’t be utilized. However, the cracks in the jacuzzi and off the side of it to the floor were several carcasses of dead bugs. While I know they’re not living, it also gives this vibe that the hotel isn’t that well looked after or understaffed. With this too, the bathroom still had that “old age” moldy like smell. We also put the privacy thing on the outside of our door that says “do not disturb” and around 09:00 in the morning and again at 10:00, there was a knocking at our door asking us if we were “checking out.” Overall, just not a great experience. "

"Staff was friendly and courteous. Breakfast staff was attentive!"

"Dirty room, the pool are was closed, front desk guy was snotty!"

"The person at the sdesk was friendly and gave me what I thought was a nice room at the end of the hall with a view of the lake. It's cool that there's a balcony you can go out on, but there were no screens so you couldn't really leave the door open for fresh air. I sat down and turned on the TV and all I got was static. I was able to use my ipad for watching a show so I didn’t call for service. I really didn’t want anyone in my room in the evening. When I went to take a shower, ai couldn't get any hot water. It didn’t even get warm, just not ice cold after running thw water and testing the adjustments for more than 10 minutes. The back hallway to the back big parking lot was kind of creepy. Also, the lock for that door at night is like a chain lock, so if you were out after they lock the door, you would have to go around the building to the front entrance. "

"Clean, quiet, friendly staff, nice environment "