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Front dest closed at 5:00 so when we got there at 6:00 our keys were hanging on the front door. When we left at 9:00 the next morning the office was still closed. Had kitchenette but everywhere cracking and peeling. Bathroom window was open and wouldn't shut. Coffee pot still had coffee and grounds so didn't use. Ceiling light was burned out. TV rmote didn't work part of the time. Only good parts were front door parking, nice TV, and refrigerator that worked. Beds good.
JULIE
Stayed 1 night in Aug 2021
Response from Elizabeth on Sep 1, 2021
Julie - Thank you for your review. During this time, we are limiting contact with staff as we are experiencing the worst outbreak of COVID19 to date in our local area. We are always available via phone at the personal number listed on your check-in packet. We will have a look at the maintenance issues you have outlined. Safe travels!
The room was nice, beds comfortable. The room was clean. My only complaint was the TV was not working.
Verified traveler
Stayed 2 nights in Aug 2021
Response from Elizabeth on Aug 25, 2021
Thank you for the great review. It looks like your stay was during a City wide outage after a powerful lighting storm struck our area last week. At this time, the cable companies have restored all services as normal. Safe travels!
Its a cute 70 year old motor lodge perfectly located on the main street in Spearfish South Dakota. Close to Sturgis, Deadwood and the gorgeous Spearfish Canyon.
The location was great. There was no housekeeping, which we were not told about. The WiFi didn’t reach our room, we had to go to the pool to do something as simple as read/respond to work emails. And So. Noisy. I have never stayed in a hotel that I could hear a bicycle pedaling by. Other rooms might’ve been better, but this stayed really soured me.
Jennifer
Stayed 2 nights in Aug 2021
Response from Elizabeth on Aug 9, 2021
Thank you for your review. We do offer daily housekeeping service upon request. As with most other lodging options in the area - budget or luxury - this year has proven difficult and we have had to make some changes to services offered to keep our staff and guests safe. Anytime you need service, all you have to do is ask. Our Wi-Fi is ample enough to reach the entire property, but during this huge season you may experience lag times depending on what you're trying to load. Next time, request a larger room not as near Main Street. We are on the main road through town and are experiencing higher than normal volumes of traffic. Not much we can do about our popular location and the traffic volume. Maybe choose a more secluded location on your next visit. Best of luck in your future travels.
6/10 Okay
Verified traveler
Traveled with family
Aug 4, 2021
Liked: Cleanliness, staff & service
The staff was wonderful! The room smelled a little smoky, and the employee working tried to remedy it for us. The pool needed cleaning badly, and the room was hot (it said a/c was automatic, but it hardly ever switched on (we didn’t mention it). If you want a clean, no-frills place to stay, this is it.
Bed was against wall on one side ac unit ran all night small room unit bathroom very old very disappointed with room vs price
Edward
Stayed 1 night in Jul 2021
Response from Elizabeth on Aug 6, 2021
It appears that you booked our most modestly price room. These rooms are small - but they do offer travelers such as yourself on a tight budget a clean, comfortable space for a quick overnight stop. In the future, book one of our larger rooms. Thanks for your booking.
Outlets wound not charge anything and would not even run my hair dryer. Only outlet was in the bathroom and above tv. No counter space in bathroom. Pillows flat and hard
Linda
Stayed 3 nights in Jul 2021
Response from Elizabeth on Aug 3, 2021
Thank you for your review. Bathroom outlets do require the switch to be turned to the on position in order to activate the power. Bell's Motor Lodge is a retro motel - we do offer new beds, new linens, flat screen TVs and free WiFi. We're happy to provide different pillow options upon request - all guests need do is inquire at the office. We're happy to help during your stay with any issues that may arise. Passive reviews after the fact help no one. Please feel free to reach out to us directly via phone to speak about your stay.
Poor lighting not enough soap or towels for two people without having to go ask for them.
Verified traveler
Stayed 1 night in Jul 2021
Response from Elizabeth on Jul 22, 2021
Thanks for leaving a review. We appreciate the feedback. Each room is equipped with towels for either 2 or 4 people depending on room type. Each room also gets plenty of bar soap in room. We do offer complimentary items such as shampoo, conditioner, lotion, toothbrush kits, shaving kits in the office during office hours at no charge. Thanks for being our guest!
When we first walked in the room wasn't as cute as some of the pictures showed but the beds were amazing and it really offered everything we needed. We didn't get to use the pool because of a thunderstorm but it looked really cute and well taken care of. We would delivery stay here again
It is an older property and there is no soundproofing whatsoever. You hear folks walking in the room next to you! Also someone was banging on a door at 3am - weird for a small town!
Air-con is super loud, with a mind of it's own, bed very uncomfortable. All in all - we didn't really sleep much.
Verified traveler
Stayed 1 night in Jul 2021
Response from Elizabeth on Jul 12, 2021
Thank you for your review. Bell's Motor Lodge is an older property but offers clean, comfortable options for travelers on a budget. I'm sorry to hear someone was knocking at your door - this is not normal for our property. I wonder maybe if someone was at the wrong door. Safe travels!
TV did not work. Air Conditioner did not work very well.
Joseph
Stayed 1 night in Jul 2021
Response from Elizabeth on Jul 7, 2021
We're sorry to see we didn't receive higher marks. We didn't hear from you during your stay but would have been happy to offer any assistance had you contacted our front desk staff. All of our TVs are new wall mounted TVs - some of them smart TVs that require a little more knowledge to operate. Please feel free to reach out to us directly with any concerns. Thank you
8/10 Good
William
Traveled with family
Jul 7, 2021
Liked: Staff & service
Bell motel stay
It was a average and the parking lot was to small for a full size 4door pick up. Jasmin was a pleasure to deal with from check in to leaving
William
Stayed 2 nights in Jul 2021
Response from Elizabeth on Jul 7, 2021
Thank you for your review. We will be sure to let Jasmine know you enjoyed her hospitality!
It needed a good cleaning. The room was warm at first and the staff immediately responded and turned up the air.
Verified traveler
Stayed 1 night in Jul 2021
Response from Elizabeth on Jul 8, 2021
We're disappointed we didn't receive higher marks. Our number one compliment is the cleanliness of our guest rooms. Since you decided to leave this review anonymously, we cannot look into this matter further. We never heard of any complaints this week regarding cleanliness or comfort. If you would like to discuss your stay, please reach out to us directly by phone. Passive, anonymous reviews after the fact help no one. We're here to help.
Motel is historic/dated, however the bed was comfortable and everything was very clean and in good working order. Would stay there again.
Verified traveler
Stayed 1 night in Jun 2021
Response from Elizabeth on Jun 30, 2021
Thank you for your review!
6/10 Okay
Verified traveler
Traveled with family
Jun 29, 2021
Liked: Cleanliness
Luke warm shower water
Outdated - junk laying around the property
Verified traveler
Stayed 1 night in Jun 2021
Response from Elizabeth on Jun 29, 2021
Bell's Motor Lodge has seen many updates and upgrades. We do not have any junk around the property and keep a nice place for guests to enjoy. If there were any problems during your stay, we did not hear from you. We would appreciate the opportunity to fix anything or hear your concerns. Being that your review is anonymous, we cannot do that. Feel free to reach out to us directly by phone to discuss your stay. Passive, post-stay reviews help no-one. We're here to help. Thank you
The property was very intimidating. There were constant signs about stop in large letters do not park nose in. There were cameras everywhere you are under surveillance. It just wasn’t a pleasant atmosphere at all
Verified traveler
Stayed 1 night in Jun 2021
Response from Elizabeth on Jun 27, 2021
Anonymous Guest - We have some property rules that may differ from your average chain hotel. Guests must pull in - not back in- as to not break our retro neon lights that run under each building. These are very expensive to replace and the cost would be charged to our guests. We do have a visible security system that offers our guests peace of mind. Most guests appreciate that we actually have a system - instead of just signs. There are many available options in the area. We're sure you'll find another lodging choice the next time you're in Spearfish that will be more to your liking. Safe travels!
The rooms where a little small. Just fine one night. The owners where very polite and hard working. I understand the area and the turnover rate. The grounds where very clean.
For the price in that area it was just fine. No complaints to talk about. We would of stayed for two nights, but needed a bigger room, for my wife and I. It’s a busy area and I get it.
It’s a very nice motel.
You're getting what you pay for. If you're looking for a reasonably priced room to sleep and clean up, you will be fine.
James
Stayed 3 nights in Jun 2021
Response from Elizabeth on Jun 22, 2021
Simple and sweet. Thank you James. Bell's Motor Lodge is the most reasonably priced lodging in Spearfish this time of year. We're happy to provide basic accommodations that are clean and affordable. Safe travels!
Room was clean but dated. Bathroom sweated very badly during showers because there was no exhaust fan. Pool closed at 8. Parking area was very cramped.
Stefan
Stayed 1 night in Jun 2021
Response from Elizabeth on Jun 21, 2021
Bell's Motor Lodge is a retro lodge offering clean, comfortable rooms at the best price in Spearfish. Each room has a window in the bathroom that helps with ventilation - retro lodges were not outfitted with exhaust fans and we'd like to keep our retro charm while offering modern amenities such as flat screen TVs, WiFi and updated beds and linens. Parking is tight, but we have one spot for each room as well as extra parking on our side streets and ample overflow parking for larger vehicles and trailers. Our clean outdoor pool offers swimming until 8PM nightly to ensure our guests enjoy quiet relaxing evenings. Thanks for your great review! Safe travels!
Great location. Awesome motor lodge full kitchen and relaxing pool.
Verified traveler
Stayed 1 night in Jun 2021
Response from Elizabeth on Jun 16, 2021
Thank you for the great review. It means so much to us to see reviews from guests who appreciate our small motor lodge and all of the hard work our staff does every day. Safe travels
The manager was very rude. Room smelled. No fridge or microwave. Very limited parking. Would not recommend
Verified traveler
Stayed 3 nights in Jun 2021
Response from Elizabeth on Jun 13, 2021
Each room at Bell's Motor Lodge has a small refrigerator and microwave - we do not have rooms without this. We pride ourselves on offering clean accommodations at the best prices in Spearfish. I don't recall coming into contact with anyone from your party - maybe you've confused us with another location on your travels.
This motel is all single layer with multiple buildings. They did not give me a map to my room and instead just showed me it quick on their map. My room was behind the last building and one of only two there. I had been driving for over 12 hours and was exhausted at this point. I had to have the staff show me where my room was. The room was very clean and quiet. I had a very nice stay despite not being able to find my room.
Verified traveler
Stayed 1 night in Jun 2021
Response from Elizabeth on Jun 15, 2021
Thank you for your review!
4/10 Poor
Verified traveler
Jun 9, 2021
Small,cramped especially the bathroom. Have to sit sideways onthe toilet to keep knees from hitting the sink. Only 2 electric outlets in the unit. Unable to contol the temperature yourself. Management contols it offsite somewhere. Expensive for the qualty. Not even worth jalf the price.
Verified traveler
Stayed 1 night in Jun 2021
Response from Elizabeth on Jun 10, 2021
Guest,
Bell's Motor Lodge is an eclectic mix of room options. It looks like you booked our least expensive economy room with 1 full bed. We offer many different room options from economy rooms for the cash strapped traveler - all the way up to our large studio suites for families. These small units have a central air system that keeps guests cool and comfortable all summer long. We are happy to provide clean, comfortable lodging options for all budgets - we are the most modestly priced option in Spearfish. In the future, we welcome you to choose a different room type to better meet your needs. Bell's Motor Lodge is a retro motor lodge from the 1950s - when life was simpler and guests didn't have devices to plug in. We do offer extra charging options upon requests for our guest who travel with multiple devices and need multiple outlets. Safe travels!
Good prices, clean, didn't like that we were not told they didn't have their pool open.
Verified traveler
Stayed 1 night in Jun 2021
Response from Innkeeper on Jun 5, 2021
Thank you for your review! Some things we can control - others we cannot. Before this weekend, it wasn't dry enough or warm enough to have our seasonal outdoor pool open. Can you believe just a few days ago it was 30 degrees at night with snow flurries?! I'm sorry you missed opening day for the pool. Our seasonal outdoor pool runs from NLT June 15 - Labor Day weekend. We are currently filling the pool and look forward to a summer poolside! Safe travels!