Superb customer service. The gentleman that checked us in called us, I missed the call, letting us know that check would close at 1900. We arrived at the hotel before that, last arrival, expected us and had everything ready to go at check in. We got an awesome room with a spectacular view. Good sleeping in the evening since it was cool with the windows opened. He helped immensely from that evening to the morning with services and recommendations for train options back to Zurich.