Find Family Hotels in St. Thomas

"No elevator, so climbing stairs up 3 floors with suitcases was rough. The room was in need of repairs. A recent water main break had the shower water coming out rusty. The only positives were the location and the pleasantness of the staff. "

"Very Basic"

"A moldy shower head and slow shower drain, but otherwise a safe, comfortable, quiet and clean place to stay."

"The staff was friendly, Good breakfast, lunch and dinner food. "

"The hotel is known for its views which are wonderful. However, the room was clean, but television was hard to work, sink had no drain catch, and no surface areas in the bathroom to place items. Would have appreciated a coffee pot because no coffee available until 8 AM. "

"Update the rooms, the concierge ladies at night were not polite or helpful, the generator at night was making to much noise. The room was not properly cleaned. "

"Bare bones hotel… not worth it for the price. Has a ton of potential if someone wanted to rehab/ clean it up. "

"4/29-3/2 My stay at the Westin was extremely disappointing and did not meet expectations at all. This was far from a luxury experience. The room had a noticeable moldy smell and could definitely use a dehumidifier. I reported the issue, but no one ever came to address it, which made the stay very uncomfortable. We originally booked a garden view, but I was “upgraded” to a partial ocean view—and the view was not what I expected at all. When I spoke with a manager about it (an upgrade I didn’t even ask for), I was told that any sight of the ocean qualifies as a “partial view.” I was also told that if I didn’t like it, I could switch back to a garden view and look at the parking lot, which was not a reasonable solution. I was also charged a $75 per night resort fee that was never clearly disclosed. At check-in, I was told I was all paid up aside from a daily hold, so this additional charge was unexpected and frustrating. The amenities did not justify the cost whatsoever. There is no beach on the property, no beachfront access, and no real ocean views, which was very misleading. The food was absolutely horrible, and there is only one restaurant on site. If you want additional options, you have to travel to a sister hotel, and the food there was no better. Overall, between the poor service, lack of amenities, misleading information, and unexpected fees, this stay did not reflect a luxury experience in any way. I would not recommend this property."

"Air conditioning is defective. Lost power twice. No hair blower, parking is not easy. Only the celiling cools me off. Can't use the tv because had to log in each time. Room per night is overprice and not a standard hotel."