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Reviews of Sturbridge Host Hotel & Conference Center

3 out of 5
Sturbridge Host Hotel & Conference Center
366 Main St, Sturbridge, MA

Reviews

6.4
Rating 10 - Excellent. 187 out of 980 reviews" "
Rating 8 - Good. 245 out of 980 reviews" "
Rating 6 - Okay. 250 out of 980 reviews" "
Rating 4 - Poor. 171 out of 980 reviews" "
Rating 2 - Terrible. 127 out of 980 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Ellen

Business traveler
Needs total reno
Stayed 2 nights in May 2024

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
This property needs some TLC and more staff. All the trash bins in public areas of the hotel were over flowing with garbage. Room was clean. Ok for a quick work overnight but not a place I’d recommend for a relaxing or leisurely stay.
Stayed 1 night in May 2024

8/10 Good

lyn

Traveled with group
Liked: Staff & service
Disliked: Amenities
Clean room
Stayed 1 night in May 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but the rooms are
Stayed 1 night in May 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the view of the lake and the ease of taking my dog in & out.
Stayed 1 night in May 2024

8/10 Good

hector e

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 2 nights in May 2024

10/10 Excellent

Luis a

Traveled with family
Entitling good
Stayed 1 night in Apr 2024

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service
The web page said there was a restaurant on the property. When we arrived, we were told there was not and the web had not been updated. That was important for us. we would have gone to another hotel if we had known. Also, housekeeping only cleans the room every three days while you stay there. They should at least get the trash and see if you need anything.
Stayed 2 nights in Apr 2024

6/10 Okay

Sumeet

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Alexis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel with the pool layout in the middle - but do wish they had longer pool hours (open earlier in the day)
Stayed 1 night in Apr 2024

6/10 Okay

Tracy

Stayed 2 nights in Apr 2024

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff was great and being on the lake is scenic.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Property conditions & facilities
Enjoyed our stay! The pool is always nice
Stayed 1 night in Apr 2024

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities
Very disappointed hot tub not working. That’s why we stayed here.
Stayed 1 night in Apr 2024

6/10 Okay

Dale

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A once great property has past it's day. Lots of deferred maintenance. However the desk staff were first class.
Stayed 1 night in Apr 2024

6/10 Okay

Maggie

Liked: Staff & service
Disliked: Property conditions & facilities
Even though I was aware this hotel was a little rough around the edges, I figured it would be a good value because of the hot tub and restaurant. Both were closed. It does have a nice lake view. Staff was very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan, Ankeny

Stayed 2 nights in Apr 2024

4/10 Poor

Kathryn

The property has seen better days. Our room had several things broken from the lock on the door to the remote for the TV. There were no restaurants on site and the hot tub in the online pictures was gone.
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness
So many negatives, from the broken glass "Blunt" vial and tortilla chips in the sofa bed, to the peeling paint and general shoddiness of the room. We couldn't pull out the sofa bed without rearranging the furniture, so my daughter slept in the sofa mattress on the floor. When I pulled the handle to close the sink drain, the top of it fell off. The bathroom had no fan or even a soap dish. The "Queen" bed was a full size (hence the kid on the floor), and the clock want even set correctly. There were no chairs for the balcony, and there was literally no one in the bar and grill - no servers, no bartenders, no customers, despite it being open. An adult only swim hour would be nice for anyone wanting to avoid the echoes of screaming children. Lots of adults sitting around drinking beer in the pool area. Little things like the front doors not being automated and opening out, so good luck getting inside if you're dealing with luggage. Frankly the Motel 8 down the street would have been a better choice, and I'll be shocked if we don't bring home bedbugs. Joe checked us in at the front desk, and he was wonderful. He was just about the only saving grace.
Stayed 1 night in Apr 2024

6/10 Okay

Melissa

Disliked: Cleanliness
Later and earlier hours for the pool would have been great for my kids.
Stayed 1 night in Apr 2024

6/10 Okay

Kim

Traveled with partner
Disliked: Staff & service, amenities
Staff wasn’t that friendly. Wouldn’t give me a receipt for my stay since I booked on Expedia. First room they gave us was not clean and the bed was old. They put us there because we booked online.
Stayed 1 night in Apr 2024

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and so welcoming. It is an older hotel with h lots of charm. Of course there are some updates that could happen, but it did not impact our stay. We had so much fun! The pool area was fantastic
Stayed 2 nights in Mar 2024

4/10 Poor

Nicholace

Disliked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Lee

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms alert barely “clean” and the bathroom was disgusting . Water pressure was non existent and water temps were fluctuating from warm to cold to scolding hot during the 2 min shower I tried to take. The balcony looked so old and rotted I dared not to try to stand on it. Over all I would not stay here again.
Stayed 2 nights in Mar 2024

4/10 Poor

Aida

Traveled with family
The room I got during my stay smelled bad, I didn’t feel safe as the lock hinges were loose and the security pole on the door was also loose, and the beds were really uncomfortable that creaked all night long. The pool was pretty neat, tho there used to be a hot tub that is now gone so that was a bummer but I think that for being such an expensive hotel the rooms need major upgrades.
Stayed 1 night in Mar 2024

10/10 Excellent

MILISSA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice, the employees were nice, the pool area was beautiful, they helped out with everything we asked for! I loved it I would definitely go again. The only bad thing I would say is that it was “quiet time” after 10. I believe on the weekend having a ten clock curfew while your on vacation time is a little ridiculous…
Stayed 1 night in Mar 2024

6/10 Okay

Tracy

Good location for the venue we were attending
Stayed 1 night in Mar 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024

6/10 Okay

Angela

Stayed 1 night in Mar 2024

6/10 Okay

Samantha

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Staff was excellent, super nice! But the pool area is SO cold.
Stayed 2 nights in Mar 2024

10/10 Excellent

Emilio

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
dirty and L
Stayed 1 night in Mar 2024

4/10 Poor

Lisa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We went on a girls getaway and was looking forward to the pool and hot tub. Apparently they have not had a hot tub in years despite the pictures on the website. No fault of the hotel but there was a dance competition and the pool was filled with kids. They are doing outside renovations but found it creepy that a ladder was leaning against our back deck. No lock on the slider except for a bar. Dining was limited and the coffee I asked for at the bar not hot. Rooms very dated
Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, amenities
We really loved it and wished we had time to spend another day
Stayed 1 night in Mar 2024

8/10 Good

SIERRA

Liked: Cleanliness, staff & service, property conditions & facilities
parking
Stayed 1 night in Feb 2024

2/10 Terrible

MICHAEL

Stayed 1 night in Feb 2024

4/10 Poor

Adam

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Jennifer

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property did not look like the photos, amenities need to be updated there was no balcony or patio attached to our deluxe room, as pictured on the booking website. Disappointed in the lack of food in house which was stated would be available, it was stated when booking breakfast would be available from 8-11 at an additional cost, we had to leave the hotel which was disappointing. Also stated was a snack /deli this location had only vending machines. The pool temperature was not comfortable, nor was there a hot tub as described on the amenities on the booking site. Unfortunately our family will not be returning for a stay at this location.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No the same as it used to be.
Not clean. Found items left behind by orher guests...things just barely under the bed and in the couch cushions (including whipped cream cartridge which no doubt was used for recreational use), left over toiletries in the shower. Very musty smelling. Water leaks in shower and near the ac/heat unit. No working phone in the room but maintenance was very quick to fix it so that was appreciated. The grounds were horrible. Trees down across walkways, construction materisls laid in piles in the grass, outside of building covered in green. We really looked for the good in the place (had our wedding there 10+ years ago and it was dated then but well kept and charming), but it was hard to find something. We had no pillows on the pull out sofa, asked for some and were told they had none. Eventually, staff decided to go into a vacant room and gave us those. Restaurant/ breakfast no longer open... theres a coffe machine tucked away in the lobby but no coffee to be found. We didn't ask for some because at that point, we were just over it. I really hope the owners put money into upgrades and upkeep because this place could be great again.
Stayed 1 night in Jan 2024

2/10 Terrible

Mehmet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Brent

Stayed 3 nights in Dec 2023

10/10 Excellent

Kim

Stayed 2 nights in Nov 2023

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities
Quiet
Stayed 1 night in Nov 2023

8/10 Good

ROSEMARIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes nice place in good service
Stayed 2 nights in Nov 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Oct 2023

6/10 Okay

Derek

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Wasnt a bad stay, wasnt a great stay. It was convenient for the occasion but had a very weird set up inside
Stayed 1 night in Oct 2023

4/10 Poor

Isaac

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Karl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Julia

Stayed 1 night in Oct 2023