4/10 - 별로예요
Stuart Jonathan
2025년 10월 5일
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Location is excellent and pool is good. But accommodation poor and disappointing. Expedia photos for this property show a pleasant hotel room. This is not a hotel. Rooms are individually owned and are differently furnished and maintained by Ramada. Wall had peeling and scuffed paint, extractor fans for air-conditioning and shower were full of dust. Mould around shower, sink tap broken, light switches worn and dirty, floor tiles cracked, furniture damaged, aircon noisy. No safe. Shown a second room equally bad with ripped fabric on bedside table lamps. Restaurant is 3rd party so can't charge food to the room. This is not a hotel. Staff were as helpful as they could be. Offered a different room which was equally poor. Gave us vouchers for the restaurant. We took this package (flight, car, hotel) through Expedia and it was not as advertised. The price does not reflect the quality of the accommodation. The rental car too was knackered. Expedia's info says to take complaints up with the hotel. But Expedia should take responsibility for the package that they sold. We're over from the UK staying in Melbourne. So this put a dampener on our 2 night break to the Sunshine Coast.
Stuart Jonathan
2025년 10월에 2박 숙박함
