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Reviews of The Fullerton Hotel Sydney

5 out of 5
The Fullerton Hotel Sydney
1 Martin Place, Sydney, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1180 out of 1643 reviews" "
Rating 8 - Good. 276 out of 1643 reviews" "
Rating 6 - Okay. 102 out of 1643 reviews" "
Rating 4 - Poor. 55 out of 1643 reviews" "
Rating 2 - Terrible. 30 out of 1643 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in May 2024

10/10 Excellent

Marcelo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so expensive, quality place, friendly staff and great location.
Stayed 1 night in May 2024

10/10 Excellent

D, Red Hill

Traveled with family
Liked: Amenities
Staff were very helpful and friendly and the whole places smells beautiful!
Stayed 1 night in May 2024

10/10 Excellent

BENJAMIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 2 nights in May 2024

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awake all night due to incredibly loud noises (music and people on speakers). Felt like room/windows had no sound insulation. In old part of hotel at George St end.
Stayed 1 night in May 2024

8/10 Good

Moustapha

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice and convenient hotel. Bathroooms are very nice however bedroom seems quite dated when compared to price. Dining options could definitely be updated. Staff are very warm and genuine.
Stayed 2 nights in May 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in May 2024

6/10 Okay

Bianca

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lovely Hotel, excellent location central to the city and major attractions. Staff are not well trained and I struggled with basic information. I was also charged for items I shouldn’t have been and spent 3 weeks chasing up the return of my money. Breakfast buffet is ok but nothing special compared to the other big hotels
Stayed 1 night in Apr 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, staff was always attentive and helpful, super convenient location, walkable to harbour and The Rocks, etc. Would stay here again!
Stayed 4 nights in May 2024

10/10 Excellent

Frances, Padstow Heights

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent to shopping ,restaurants & transport . excellent tower view room my daughter & i thoroughly enjoyed our stay.
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on May 17, 2024
Dear FrancesIt has been wonderful to have you with us and thank you so much for your lovely review and feedback to which we have already shared with the team. My colleagues and I look forward to welcoming you back.

8/10 Good

Wayde

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on May 17, 2024
It has been a pleasure having you with us, and we look forward to the opportunity to welcome you back.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, centrally located with large rooms and good food and drink options. Definitely worth staying there. Will go back.
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on May 17, 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to have you with us and we hope to welcome you back very soon.

10/10 Excellent

Christine

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Were asked numerous times if we needed anything to improve our stay.Great position and clean rooms. Good breakfast and late checkout options.
Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on May 17, 2024
Dear Christine,We have sincerely enjoyed having you with us, and very much look forward to welcoming you back.

10/10 Excellent

Jane

Liked: Staff & service
Stayed 5 nights in May 2024
Response from Rob Weeden - General Manager on May 17, 2024
It has been a pleasure having you with us, and we look forward to the opportunity to welcome you back.

10/10 Excellent

Tyson

Stayed 11 nights in Apr 2024

10/10 Excellent

Jesse

Stayed 1 night in May 2024
Response from Rob Weeden - General Manager on May 7, 2024
Thank you, Jesse. It's been an absolute pleasure having you here with us, and we look forward to your return.

10/10 Excellent

ABBIE, HORSHAM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service from check in to check out. Rooms are large and quiet. Highly recommend the Fullerton for any stay in Sydney.
Stayed 2 nights in May 2024
Response from Rob Weeden - General Manager on May 7, 2024
We have truly enjoyed having you with us and we look forward to welcoming you back. Thank you for choosing The Fullerton Hotel Sydney.

10/10 Excellent

Barbara

Stayed 1 night in Jan 2024
Response from Rob Weeden - General Manager on May 7, 2024
Dear BarbaraThank you so much for your review, rating, and feedback.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , comfortable and clean rooms , excellent food
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on May 3, 2024
Terrific! Thank you so much George, we look forward to welcoming you back.

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from Rob Weeden - General Manager on May 3, 2024
Thank you Marguerite, much appreciated.

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay great staff greet location
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on May 1, 2024
Dear SimonThank you so much for choosing to stay with us and for referencing my colleagues also.We look forward to welcoming you back.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Still my favourite in Sydney. Never have an issue and very professional staff.
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on May 1, 2024
Dear DanielThe team will enjoy reading your review this morning. Thank you for choosing to stay with us.

10/10 Excellent

Yolanta

Traveled with partner
.
Stayed 5 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 29, 2024
Dear Yolanta, Having you with us has been an absolute pleasure, and we are looking forward to your return.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 29, 2024
Dear RyanIt has been a pleasure having you with us, and we look forward to the opportunity to welcome you back.

6/10 Okay

Sue, Sunbury

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Shower very small. Spacious room. Room service very slow.
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 30, 2024
Dear SueThank you so much for your review, rating, and feedback.

10/10 Excellent

lok ting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 4 Nights . All front desk and concierge staff did an excellent job for the first 3 days . Unfortunately on the day of checking out i came across a front desk lady who was cool , unprofessional and full of attitude . The encounter with her ruined my impression of excellence of staff and service of Fullerton hotel .
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 29, 2024
Dear Lok TingThank you for taking the time to share your review and for your generous rating despite the issue you encountered. We are delighted to hear that you had an excellent experience with our front desk and concierge staff during the initial part of your stay at the Fullerton Hotel. However, we are truly sorry to hear about your experience on the final day. Please rest assured that we take your feedback seriously and will address this with our team to ensure that all our guests receive the high standard of service they expect and deserve. We hope to have the opportunity to welcome you back and provide a more consistently positive experience in the future. Thank you once again for choosing to stay with us.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Fullerton is a well-priced hotel right in the heart of Sydney. It offers a nice atmosphere, fantastic staff and especially a fabulous location. Whilst the lobby and bar are modern and welcoming the rooms would benefit from a makeover as the decor is dated. Having said that we enjoyed our stay and would stay there again
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 29, 2024
We appreciate your review and rating and very much look forward welcoming you back. It has been a joy to have you here with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 29, 2024
Thank you so much, Mark. It has been a pleasure having you with us, and we eagerly anticipate the opportunity to welcome you back.

10/10 Excellent

Nigel

Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on May 17, 2024
Dear NigelWe have truly enjoyed having you with us and we look forward to welcoming you back. Thank you for choosing The Fullerton Hotel Sydney.

6/10 Okay

Zeyu

Traveled with family
Liked: Staff & service, amenities
there is a strange smell in lobby. the location is perfect for shopping.
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 29, 2024
Dear Zeyu, Having you with us has been an absolute pleasure, and we are looking forward to your return.

10/10 Excellent

John, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on May 7, 2024
Thank you, John. It has been our pleasure having you with us and we look forward to welcoming you back.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located in the centre of Sydney CBD at No. 1 Martin Place
Stayed 6 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 29, 2024
Thank you Peter for choosing to stay with us.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Rob Weeden - General Manager on Apr 29, 2024
Dear RachelI can speak for the whole team when I say how much we appreciate you choosing to stay with us. It was an absolute privilege to have you as our guest, and we look forward to welcoming you back soon.

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back very soon.

10/10 Excellent

Sharon, Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel with wonderful staff
Stayed 7 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
Thank you so much Sharon it has been fabulous having you with us.

10/10 Excellent

Joseph, Spring valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Custemor service at the breakfast it's slow , but the food quality is good.
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
Excellent! Thank you Joseph it has been wonderful having you at the hotel with us.

10/10 Excellent

Yong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel - New Chapter of the former GPO
Stayed 7 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
Dear YongIt has been a pleasure having you with us, and we look forward to the opportunity to welcome you back.

10/10 Excellent

Peter, Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic. So close to everything in the city. The rooms great. Tram is 2 minutes walk. Staff are super helpful. Parking is expensive I will happily stay again.
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
Dear PeterIt has been wonderful to have you with us and thank you so much for your lovely review and feedback to which we have already shared with the team. My colleagues and I look forward to welcoming you back.

10/10 Excellent

I-Shen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short staycation or long stay. In the heart of CBD with plenty of dining option to choose from, all within walking distance. Also near public transport. Good size room, very friendly and attentive staff, clean and comfortable, very enjoyable!
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
We greatly appreciate your gracious review and outstanding rating. As a team, we dedicate ourselves to providing our guests with exceptional experiences during their stay. It is our mission to make every visit flawless and memorable. Your recognition of our team's efforts is truly valued and cherished. We eagerly anticipate your return and extend our heartfelt thanks for selecting our our hotel.

10/10 Excellent

Gregory, Noosaville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looked after extremely well.
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
Thank you so much for your review, rating, and feedback.

10/10 Excellent

Kyungsook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
Thank you Kyungsook, we look forward to welcoming you back.

10/10 Excellent

Delia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time with 2 kids, staff were polite and helpful, hotel has an interesting history and is in fantastic location.
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 24, 2024
Dear DeliaThank you so much for your kind words and for taking the time to share your experience! We were thrilled to hear that you found our property to be amazing and beautiful. Our team work hard to create a welcoming and comfortable atmosphere for all our guests, so it is great to know that we succeeded in making your stay enjoyable.Thank you again for choosing our hotel for your travels, and we hope to have the pleasure of welcoming you back soon!

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on May 11, 2024
Dear JenniferWe have truly enjoyed having you with us and we look forward to welcoming you back. Thank you for choosing The Fullerton Hotel Sydney.

10/10 Excellent

Tolga

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, very good location, good staff, walkable to every where.
Stayed 5 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 19, 2024
Dear TolgaThank you so much for the lovely review.

8/10 Good

Tracey, Montclair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultimate luxury! Very clean! The bed was too hard for me ( those dense foam beds), when I told the front desk, they said they would put an extra mattress protector on the bed.
Stayed 2 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 19, 2024
Dear TraceyWe genuinely appreciate your kind words and the feedback regarding our team and our beds.The bedding we use is the premium grade used by most good hotels. The Simmons mattresses are firm with a micro pocketed inbuilt coil spring to ensure consistency and no sag, the beds also feature a built in down pillow top. And for those that love a super soft bed we can fit denser down mattress toppers. Your graciousness is truly appreciated. We eagerly anticipate the opportunity to welcome you back in the future.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fullerton Sydney had a great welcoming atmosphere. The staff really took care of you from check-in to check-out and everything in-between. Top notch!
Stayed 12 nights in Mar 2024
Response from Rob Weeden - General Manager on Apr 19, 2024
Dear NicoleFantastic! Thank you for choosing to stay with us, we are glad that you did. We very much look forward to welcoming you back.

10/10 Excellent

Mina

Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on May 8, 2024
On behalf of the entire team, I would like to extend our sincerest gratitude for choosing to stay with us. It was our pleasure to have you with us and we hope to welcome you back very soon.

10/10 Excellent

Robert, Bozeman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 17, 2024
Thank you, Robert. It's been an absolute pleasure having you here with us, and we look forward to your return.

8/10 Good

Ameer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks nice
Stayed 4 nights in Apr 2024
Response from Rob Weeden - General Manager on Apr 17, 2024
Dear AmeerWe're delighted to have had you as our guest, and we sincerely appreciate your kind review and feedback, which we have already shared with our team. My colleagues and I eagerly anticipate the opportunity to welcome you back in the future.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is now the second old building which transferred to a modern hotel. Enjoy to see how they present them.
Stayed 1 night in Apr 2024
Response from Rob Weeden - General Manager on Apr 15, 2024
Thank you Mark,Our GPO location has been at the centre of Sydney since 1874. We are blessed to be at the heart of our city’s vibrant restaurants and bar scene and just metres from the luxury shopping precincts and then there are the theatres, museums and ever so close to public transport network. It is a blessing that makes exploring Sydney so simple.Thank you again for choosing The Fullerton Hotel Sydney for your travels, and we hope to have the pleasure of welcoming you back soon!