Find Luxury Hotels in Syracuse, NY

"Location excellent restaurant outstanding rooms outdated and had a smell to em beds were awful staff was kind on disinterested "

"Everything was good but the towels were scratchy"

"Nicely kept property and quiet, even though it is right off the thruway. Good breakfast that is included. Room was clean and comfortable. Hint: when transiting through the traffic circle, stay in the outer lane. The turn into the hotel property is where the McDonalds is. It's easy to miss, which means you have to turn around and go back through the traffic circle."

"Room and the hotel were clean. Staff was professional and welcoming. The breakfast was great."

"Clean room, but hotel needs an upgrade. Very outdated. Breakfast was good though."

"Great history, lots of activity and restaurants."

"The location of the property and the staff were great. They were very accommodating and polite. No issues there at all. The building itself though is lacking. It's obviously older, which is fine, but it has not been updated as it should. The biggest issue was the HVAC system that can either be set on AC or Heat for the entire building--it's not individualized per room. When we stayed, it was the first mild day in March, so the "heat" setting was still on even though outside was warm. So, the AC would only blow warm air until the cold season ends and they turn it over to AC. Per the recommendation of the staff, we turned off the system entirely, and the room remained at 73 clammy degrees all night, despite someone from the hotel bringing a fan for us to use. To say the least, it was a very uncomfortable night and we had small children and an infant with us. Also, you can't open any of the windows. This should be updated (fresh air please!). There are things you can do to prevent accidents (other hotels are doing it), but in 2026, you should be able to open hotel windows. It's not a prison, but it sure can feel like one for guests who are claustrophobic. Also, the room wasn't that clean. One of the glasses for water had some kind of dark, thick liquid that hadn't been properly washed off. The hanger rod in the closet was broken. And the bathrooms definitely need to be updated and cleaned better (please ensure there are no remaining hairs in the shower from previous guests). "

"The rooms were clean, The staff very friendly and helpful. "

"Absolutely disgusting! Do not stay here! The first room smelled of an old man marinating without a shower for weeks. Dirty bedding. Asked to be moved and that room had giant pubic hairs in bed and on the floor. Sheets extremely dirty"