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헤이즐우드 캐슬 & 스파 여행 후기

4 out of 5
헤이즐우드 캐슬 & 스파
Paradise Lane, Tadcaster, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 299개 이용 후기 중 135개" "
평점 8 - 좋아요. 299개 이용 후기 중 100개" "
평점 6 - 괜찮아요. 299개 이용 후기 중 46개" "
평점 4 - 별로예요. 299개 이용 후기 중 15개" "
평점 2 - 너무 별로예요. 299개 이용 후기 중 3개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Kirsty

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Simply perfect. The best way to recharge! Thank you
2024년 5월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 5월 17일
Dear GuestThank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

8/10 - 좋아요

Fiona

2024년 5월에 1박 숙박함

8/10 - 좋아요

Liz

2024년 4월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 5월 17일
Dear GuestThank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

8/10 - 좋아요

GAVIN

2024년 4월에 2박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 5월 17일
Dear GuestThank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

8/10 - 좋아요

Clive

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
OMG to Good.
OMG to Sublime. Originally allocated Marigold Suite in Courtyard. Best description – student digs. Dreadful bed (2 lumpy singles thrown together and billed as a King), tatty, tired, no soap or shower gel, right by the bins (0700 awakening) and not even 2* let alone 4* accommodation. Next morning saw the Manager – Lys (sorry, hope spelling correct) - and she arranged a move to the main castle into the Hibiscus Room. Talk about a difference – wow. Lovely suite, comfy, cosy and really homely. Much more like a 4* property. Okay, even this room could benefit from a chest of drawers and a few more coat hangers, but way, way, way better and raises this review from dreadful to really, really nice. In defence of the hotel, it seems that Marigold is being renovated in Feb 24 – but it needs it; in spades. Hibiscus – a totally different kettle of fish and if allocated that room, would be back in a heartbeat. Thanks for your brilliant assistance Lys. You made the stay!
2024년 2월에 2박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 2월 21일
Dear GuestThank you for taking the time to leave us feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

10/10 - 훌륭해요

Gregory

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Castle Stay.
Super service from Amanda on reception. Lovely room and great food. Convenient location, but a bit tricky to know exactly where to go in the dark! Great jumping off point for Leeds and York.
2024년 2월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 2월 8일
Dear GuestThank you for taking the time to leave us your feedback.We were delighted to read that you had an enjoyable stay with us and the team will be thrilled to hear this too, especially Amanda.We look forward to seeing you again soon.

4/10 - 별로예요

James

2024년 2월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 3월 27일
Dear GuestThank you for taking the time to leave us your feedback following your recent stay, it is always gratefully appreciated. We value all feedback and use it constructively to improve our services and in turn our guest’ experience. We are genuinely disappointed aspects of your stay didn’t meet your expectations and do hope we will have the opportunity to welcome you back in the future.Should you wish to discuss these further with us do please feel free to contact us.We hope to see you again soon.

8/10 - 좋아요

Janet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely short break with very helpful staff
2024년 1월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 1월 30일
Dear GuestThank you for taking the time to leave us feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

8/10 - 좋아요

Polly 님, Leeds

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in and lovely atmosphere in the property. Room was really great and filled with a lot of character. Unfortunately the room was freezing and had a lot of draughts through the old windows and the heating wasn’t very high. We also had a bathroom heater that didn’t work and despite telling reception they said they’d look for an electric one but never heard anything back.
2024년 1월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 1월 30일
Dear GuestThank you for taking the time to leave us feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

10/10 - 훌륭해요

Gavin

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Receptionist ‘Amanda’ was very friendly and welcoming. Nice food and a lovely place to relax.
2024년 1월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 1월 30일
Dear GuestThank you for taking the time to leave us feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel in the area, Stayed there on a few occasions. Really nice rooms, and it's a castle too. Staff are friendly and Welcoming. All good.
2023년 12월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 1월 30일
Dear GuestThank you for taking the time to leave us feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

10/10 - 훌륭해요

Harcharan

2023년 12월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 1월 30일
Dear GuestThank you for taking the time to leave us feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

6/10 - 괜찮아요

Paul

2023년 12월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 1월 30일
Dear GuestThank you for taking the time to leave us feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

10/10 - 훌륭해요

David

2023년 12월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 1월 30일
Dear GuestThank you for taking the time to leave us feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

8/10 - 좋아요

Sik

2023년 12월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 1월 30일
Dear GuestThank you for taking the time to leave us feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

10/10 - 훌륭해요

Ian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely venue for a family trip. Staff were amazing, food and drinks were excellent. Loved the venue and setting, room was cosy and good, don’t expect flashy from a standard room. All in all, looking forward to staying again.
2023년 11월에 2박 숙박함

8/10 - 좋아요

DJ

2023년 11월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2024년 1월 30일
Dear GuestThank you for taking the time to leave us feedback following your recent stay, it is always gratefully appreciated. We hope that, overall, you had a great experience with us. Your comments will be passed on to the team, both positive and constructive. We look forward to seeing you again soon.

4/10 - 별로예요

vasil

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hazlewood Castle Hotel Very Disappointing
We have stayed at many hotels in the past the staff are very friendly at Hazlewood but things could be improved as the breakfast was a total let down it was self service and only lukewarm. No Yogurts No fruit but how can a Hotel run out of Milk. Tea Coffee brought to the table without milk the hotel must have run out on Sunday .Very poor management this should never happen we have never experienced this before and was a total let down.Also there is a 10% service charge for everything all food and drinks.For what the Hotel charges they need to greatly improve we will not even consider coming back again.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Bruce

좋아요: 청결 상태
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Aditya

2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Stephen

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Allan

2023년 9월에 1박 숙박함

8/10 - 좋아요

Karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful rooms
Lovely grounds and room and bathroom beautiful. Slightly remote so be warned if you are a late arrival about cut off times for food.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Gloria

2023년 7월에 1박 숙박함

8/10 - 좋아요

Sarah

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Michael

출장 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Good looking Building
2023년 8월에 1박 숙박함

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very relaxing stay in quiet, beautiful surroundings, and you can sit out out in the gardens. Everything clean and well-maintained. All staff were very friendly and helpful. The only part which was not that good was the breakfast. Although there was much on offer, the food had been cooked some time before, kept hot, resulting in, for example, very dry bacon.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

JW

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this hotel rooms are nice and comfortable and the setting is just stunning
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Niels

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dejligt på Hazzlewood
Meget dejligt og roligt ophold
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Sheena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful historic place to stay.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Karl

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cosy Castle
Beautiful castle, loved the grounds and library. Really enjoyed dinner in the restaurant. Staff were really friendly. There were quite a few bugs in the room when we arrived but we got rid of them so it wasn’t a problem after that. Toilet could have been more thoroughly cleaned. Overall we both had a good nights sleep in the comfy bed. Perfect for one night.
2023년 5월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 6일
Dear Guest,Thank you for taking the time to share your reviewI was delighted to read that you had a lovely stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.I do apologise for the housekeeping issues you had with your room, I will pass this on to our housekeeping team and I do hope this experience will not prevent you from returning to Hazlewood Castle in the future.With Kindest Regards

10/10 - 훌륭해요

Amy

2023년 5월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 6일
Dear Guest,Thank you for taking the time to share your reviewI was delighted to read that you had such a lovely stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest Regards

10/10 - 훌륭해요

rob

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect.
Stunning hotel. Lovely location. Amazing building. Staff very pleasant and helpful and the room was huge and very comfortable. Service charge in the bar is a bit of a con as the barman never came to us we had to approach him every time! But this is being a little picky on what was an otherwise perfect stay. Definitely recommended.
2023년 5월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 6일
Dear Guest,Thank you for taking the time to share your reviewI was delighted to read that you had such a lovely stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest Regards

10/10 - 훌륭해요

Brouch

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Amazing and tranquil place to be
2023년 5월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 6일
Dear Guest,Thank you for taking the time to share your reviewI was delighted to read that you had such a lovely stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest Regards

8/10 - 좋아요

ALEJANDRO

2023년 5월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 19일
Dear Guest,Thank you for taking the time to share your reviewWe look forward to welcoming you back to Hazlewood Castle & Day Spa in the near future.With Kindest Regards

10/10 - 훌륭해요

Adele

2023년 5월에 5박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 5월 24일
Dear Guest,Thank you for taking the time to leave your review!I was delighted to read that you enjoyed stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest RegardsThe Hazlewood Castle Team

10/10 - 훌륭해요

Michael

2023년 5월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 5월 24일
Dear Guest,Thank you for taking the time to leave your review!I was delighted to read that you enjoyed stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest RegardsThe Hazlewood Castle Team

10/10 - 훌륭해요

RICHARD

2023년 5월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 5월 24일
Dear Guest,Thank you for taking the time to leave your review!I was delighted to read that you enjoyed stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest RegardsThe Hazlewood Castle Team

8/10 - 좋아요

Martin Keith

2023년 5월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 5월 24일
Dear Guest,Thank you for taking the time to leave your review!We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest RegardsThe Hazlewood Castle Team

8/10 - 좋아요

Lorraine

2023년 5월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 5월 24일
Dear Guest,Thank you for taking the time to leave your review!We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest RegardsThe Hazlewood Castle Team

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay.
Stayed in Geranium. Spacious room and bathroom, good shower. Only one chair to sit on so could have done with another and there was plenty of room. The radiator didn’t seem to work, so wasn’t cosy but didn’t seem cold either. Breakfast choice good. Car park small. Beautiful grounds, bluebells and young deer.
2023년 4월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 5월 25일
Thank you for taking the time to write your review.I was delighted to read that you had a lovely night away with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We will rectify the points you have raised regarding your room, Geranium.We look forward to welcoming you back to Hazlewood Castle in the near future.

6/10 - 괜찮아요

Hassan

별로예요: 청결 상태, 객실의 편안함
Poor all round; superb property and grounds
The Castle and it’s grounds are something that other hotels simply cannot match. That’s where it’s excellence ends. The room was tiny, the Wi-Fi did not function, the bed was very badly made with non of the sheets tucked in on the sides, the mattress was poor and soft, the inability of the hotel to offer a few minutes over without demanding £10 an hour make is all rather disappointing.
2023년 4월에 2박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 5월 25일
I am so sorry your experience was not as you would have wished and I can assure you we are following up the points you have raised. We are totally committed to “getting it right” and will ensure we rectify the issues you encountered.I do hope we will have the opportunity of restoring your faith in us at some point in the future.Thank you

10/10 - 훌륭해요

Steve

2023년 4월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 6일
Dear Guest,Thank you for taking the time to share your reviewI was delighted to read that you had such a lovely stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest Regards

10/10 - 훌륭해요

Paul

2023년 4월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 6일
Dear Guest,Thank you for taking the time to share your reviewI was delighted to read that you had such a lovely stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest Regards

8/10 - 좋아요

David

2023년 4월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 6일
Dear Guest,Thank you for taking the time to share your reviewI was delighted to read that you had such a lovely stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest Regards

10/10 - 훌륭해요

GAVIN

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is excellent and this was our second visit. The staff are very friendly and efficient. The housekeeping staff are fantastic; all of our toiletries, water and snacks were replenished on a daily basis. The grounds are beautiful and our children particularly enjoyed watching the peacocks. Breakfast was very good but not consistent; fresh fruit was not always available. The service at dinner was extremely slow. There are also no vegetarian options for evening dining. The bedrooms are very large but in need of a revamp.
2023년 4월에 3박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 6일
Dear GuestThank you for your feedback. I am pleased that overall you enjoyed your stay with us for your second visit however I do apologise for the issues you experienced with breakfast and dinner during your stay, I will pass this feedback on to our food and beverage teams.I do hope this experience will not prevent you from returning at some point in the future whereupon we can demonstrate our true capabilitiesOnce again thank you for your feedback and we look forward to seeing you again soon.Kind regards

8/10 - 좋아요

Tobi

2023년 4월에 2박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 6일
Dear Guest,Thank you for taking the time to share your reviewI was delighted to read that you had a nice stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.With Kindest RegardsThe Hazlewood Castle Team

10/10 - 훌륭해요

Zoe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place for a romantic night away.
We had a suite in the old castle courtyard. Staff were attentive and lovely, food was nice. Beds were firm. Set in beautiful woodland grounds which you can wander round. Overall, a lovely night away.
2023년 4월에 1박 숙박함
답변 제공: The Hazlewood Castle Team 님, 2023년 6월 6일
Dear Guest,Thank you for taking the time to share your reviewI was delighted to read that you had such a lovely stay with us at Hazlewood Castle, the team were thrilled to hear your feedback and this is a great source of motivation to them.We look forward to welcoming you back to Hazlewood Castle in the near future.Kind regardsThe Hazlewood Castle Team