“The condition of the hotel was okay. However, the employee's work ability was poor. I reserved a room with two beds in one room. However, the room assigned was one bed in one room. I thought it was a mistake by the staff and checked again, but I was told an absurd excuse that the hotel does not have two beds in one room. With the help of the online reservation manager, Fortunately, I changed rooms. Then, I couldn't rest for over 3 hours. I will never use this hotel or any Hyatt affiliate again.”
“The condition of the hotel was okay. However, the employee's work ability was poor. I reserved a room with two beds in one room. However, the room assigned was one bed in one room. I thought it was a mistake by the staff and checked again, but I was told an absurd excuse that the hotel does not have two beds in one room. With the help of the online reservation manager, Fortunately, I changed rooms. Then, I couldn't rest for over 3 hours. I will never use this hotel or any Hyatt affiliate again.”
“Check in was below average. Did not feel welcomed at all. No eye contact. No greetings. I did not even want to check the lady's name. If someone like that stays in this hotel, your NPS will never make it. However, breakfast was ok. The only thing great was the guy who was cleaning up the tables for the breakfast hours. Hardworking and doing his job the best way possible. I wouldn't want to come back. ”
“Check in was below average. Did not feel welcomed at all. No eye contact. No greetings. I did not even want to check the lady's name. If someone like that stays in this hotel, your NPS will never make it. However, breakfast was ok. The only thing great was the guy who was cleaning up the tables for the breakfast hours. Hardworking and doing his job the best way possible. I wouldn't want to come back. ”
“Palihouse was superb. The proximity to shopping, restaurants and the atmosphere of the hotel were all amazing. We enjoyed a anniversary weekend and will def come back.”
“Palihouse was superb. The proximity to shopping, restaurants and the atmosphere of the hotel were all amazing. We enjoyed a anniversary weekend and will def come back.”
“The room was a nice size and very clean to accommodate my wife’s handicap. I found the staff to be quite friendly. Not a single staff member past you by without a smile and hello. The valet staff was very helpful with helping me load, unload, and getting our things to the room. I can close by saying this, I’ve been a flight attendant for over 20 years now and have stayed in many hotels across the country, this hotel beats them all for nice rooms and friendly, helpful, courteous staff. And the...
“The room was a nice size and very clean to accommodate my wife’s handicap. I found the staff to be quite friendly. Not a single staff member past you by without a smile and hello. The valet staff was very helpful with helping me load, unload, and getting our things to the room. I can close by saying this, I’ve been a flight attendant for over 20 years now and have stayed in many hotels across the country, this hotel beats them all for nice rooms and friendly, helpful, courteous staff. And the...