"We were gifted a voucher as a maternity present and chose to spend it on a hotel. We decided on Gisborough Hall because of its promise of a luxury experience. The initial room did not feel luxurious and was more reminiscent of a standard chain hotel room than a premium country house hotel. Our view overlooked an active construction site with workers, building materials, and construction equipment.
Upon request we were upgraded to a room with a forest view, which was appreciated. However, it left us wondering why guests who had already booked and paid were not allocated the better rooms in the first place. Were we treated differently because part of our stay had been paid for using a gifted voucher?
Another major disappointment was the "king-size" beds, which are actually two separate mattresses pushed together. One of the reasons we chose Gisborough Hall was for the comfort and space a true king-size bed should provide as a family. This felt misleading.
The Chaloner dinner service staff were attentive and professional throughout. The food itself was underwhelming. The duck was overcooked, lacking the flavour and quality expected, while the beef shin resembled a fillet rather than the slow-cooked, fall-apart texture one would associate with the dish. We also overheard diners at a neighbouring table making similar comments about their meal, suggesting our experience was not an isolated one. We left feeling that we had paid premium prices for a distinctly average experience."
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