Tell es-Sultan Tours

Had an overall bad experience, this will be our last stay here for awhile. Booked this hotel in 2023 through Hotels.com great experience, great room service great everything, booked through the hotel in 2024 overall was amazing but with some hiccups here and there nothing too crazy, this last time around was the worst, paid extra for a room and credit that was not properly managged, the room I booked away from the noise was interrupted 3 times by staff banging on the door and walking into us sleeping very scary. I spoke to the manager and they changed us rooms with an additional credit intop of what I already purchased. Turns out our credit was read wrong and ended up owing in top Of all the prepaid stuff I had already paid for a purchase earlier. Last day wanted to stay in the hotel to play seemed one of the machines I was in for 2 hours was rigged. Went to downtown Vegas played at the Golden Nugget, and won big. This hotel used to be good but seems like nothing is good to stay at in Vegas. Sad. Oh and parking kept charging us 21 dollars everytime we’d come in n out… spoke to front desk and they said that they only should charge us one time per day. It was a mess

I have stayed in the Vdara more than 20 times over 15+ years. The bathrooms have not been updated and maintained. The shower heads don't adjust, they are covered with lime and hard water crust, and this mold between shower wall panels and floor. The toilet paper holder is half off the wall, etc... Please update this wonderful hotel.