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Casa Bugambilia

3.5 star property
Travelers find peaceful retreat near El Tepozteco National Park with poolside cabanas, rejuvenating massage services and dining options at two restaurants

Choose dates to view prices

Casa Bugambilia offers a tranquil escape surrounded by lush gardens. Guests can start their day with delicious breakfast selections before enjoying the spa facilities, which include a sauna, steam room, and beauty treatments from manicures to massages.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is ₩251,943
₩301,701 total
includes taxes & fees
Jun 4 - Jun 5
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 44 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Children may not be eligible for complimentary breakfast

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Does Casa Bugambilia have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Casa Bugambilia?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Casa Bugambilia on Jun 4, 2026 start from ₩251,943, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Casa Bugambilia pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of MXN 500 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Casa Bugambilia?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Casa Bugambilia?

Check-out is at 12:30 PM. Late check-out is available for a fee (subject to availability).

Where is Casa Bugambilia located?

Situated in the suburbs, this hotel is 3 mi (4.8 km) from El Tepozteco National Park and within 20 mi (32 km) of Galerias Cuernavaca Mall and Teopanzolco Archaeological Zone. Cuernavaca Cathedral is 17.6 mi (28.4 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

9.2

Cleanliness

7.2

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 68 out of 116 reviews
Rating 8 - Good. 23 out of 116 reviews
Rating 6 - Okay. 10 out of 116 reviews
Rating 4 - Poor. 9 out of 116 reviews
Rating 2 - Terrible. 6 out of 116 reviews

Reviews

Verified

10/10 Excellent

jasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional, courteous and very accommodating. The scenery was absolutely beautiful! A wonderful place if you want to relax and close to town.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s a keeper! We’re coming back.

We had a wonderful time, hotel’s gardens and view are gorgeous. Breakfast was out of this world!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, room comfort

Nice and quite, good service.

Small cozy colonial style hotel which evidently was a house, surrounded with tranquil gardens and several terrraces to spend some quiet time. Pool too... Age showing on some furniture... Excellent service. Far from downtown if walking.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

YOSHUA JADHAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo Exelente!
Stayed 2 nights in Apr 2026
Verified

4/10 Poor

Alfredo

As all opinion this is my personal preference. Room is bad! No air conditioning, ants everywhere, tv is a joke (ridiculously small), ambient noise is too loud you can hear the conversations of staff in the kitchen down stairs imagine hearing what’s happening in the neighboring room. Worst for me, No darkness at night, bright light always on outside and curtains let all light come thru. Toilet has no door for it self, so if you close the bathroom you block entry to washing hands, luggage, shower etc, and the bed OMG so noisy! and if you don’t think this is bad enough the Interntet is almost not existent in the room. Totally not worth the price, the location is far away from downtown, like 3.4 kms away. Would not stay here again.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Mandy

Liked: Cleanliness
Disliked: Property conditions & facilities
The wifi was terrible which was very challenging since I had important calls. Not acceptable for the rate I paid. I also changed my reservation to two days but still got charged for 3 days of taxes and fees.
Verified

2/10 Terrible

Kathleen Anne

Disliked: Cleanliness, property conditions & facilities
Total SCAM. We did not get the suite we booked and paid for and confirmed on our itinerary. The staff were disgustingly rude and aggressive when we asked for the suite we booked. Worst of all, they insisted they had not been paid by Expedia even though I showed them proof. They argued aggressively that I pay again. Hotel old and looked like it was struggling. A total scam. I wish I could give it zero stars.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are gorgeous, and this would be a fantastic place to hold an event or travel with a group. The food was excellent, but the service quite slow, but very professional. WiFi speed was decent, but coverage was quite poor; the rooms don't get much signal. Cell service was also poor, so guests would hang out near the central building, where the WiFi reached. It is about 3Km (2 miles) from downtown Tepoztlán, which can take 20 minutes driving via the back roads. This also means the property is far enough away to be quiet and tranquil. In mid-December, the weather was cool but pleasant (light hoodie), with no scorpions. The rooms were cool to cold. Suite #1 has a sliding door made of metal and glass, very sturdy, and quite heavy. Water pressure was strong, and the shower got as hot as I could possibly want it. We got swedish massages, and they were quite good. The property is served by a water well, so we were "not told the tap water was safe"... so we got our water bottles filled at the kitchen. Every day. We saw several couples with their dogs.
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación siempre estuvo limpia y en buen estado. No hay mucho lugar oara estacionarse, pero el personal es atentob y amable.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

wendy josefina solis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un sitio más bello que lo que las fotos muestran. La meor habitación es la que tiene la terraza con hamaca, súper recomendada, está frente a la alberca, tiene mucha privacidad y una vista magnífica del tepozteco. Todo está súper limpio, áreas comunes, alberca, hasta los baños comunes se ven super limpios. la casa principal, tiene una sala abierta que los huéspedes podemos disfrutar para relajarnos con vistas panorámicas. La comida es rica, muy mexicana, recetas tradicionales y con gran sabor. La alberca no tiene caldera, así que idealmente se disfruta en temporada de mucho calor. Yo fui en marzo, aún se sentía fría pero disfrutamos todo el día en los camastros, relajados, con bebidas ricas. Las mascotas son bienvenidas, no saben qué bien la pasó mi perrito, parece que él también entró en modo relajación se la pasaba echado en el pasto, dormitando, jugamos en la terraza de la habitación, lo llevabamos a recorrer la propiedad. Fue un fin de semana maravilloso para los tres,
desde el área de mesas, desayunando
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Nuestra estancia fue excelente. Desde la llegada hasta la salida, disfrutamos mucho nuestro tiempo. La vista fue increíble, la comida - fenomenal y el personal fue muy amable, atento y realmente relajante pasar el fin de semana en Casa Bugambilia. Sin duda, es un lugar al que nos encantaría regresar en un futuro cercano.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

JORGE A

Liked: Staff & service
Disliked: Amenities
Excelente servicio por parte de su personal , pésimo mantenimiento de los cuartos , camas con colchones súper viejos , olor a humedad , televisiones muy pequeñas , pésima comodidad para el precio que cobran
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Modesta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable
Stayed 1 night in Sep 2025
Verified

8/10 Good

Luz María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó que está limpio y tiene areas verdes, llevé a mi perrito y disfruto mucho el jardín. El servico del personal, desde mesero, camareras, recepción y estacionamiento es muy bueno, el spa me agradó. La alberca esta templada(linda vista al cerro) y limpia,. El lugar cuenta con restaurant que lo hace más comodo ( el sabor de la comida no es increible, cumple ) La cama de la habitación estaba súper dura.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Os atendieron de maravilla Un lugar ampliamente recomendabke
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio por el personal, cómoda.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fin de semana muy agradable lejos del ruido!!

Casa Bugambilia, es un lugar hermoso, al pie de las montañas, con un vista y unos jardines que te llenan de paz y tranquilidad. Excelente para un fin de semana de descanso para aislarse del ruido.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonita, el desayuno que está incluido es muy bueno, el servicio lento pero los alimentos están muy buenos y bien servidos, las habitaciones bien, los jardines hermosos y bien cuidados, la alberca bien.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amables. Bonito y limpio. Estupendo!
Stayed 2 nights in Feb 2025
Verified

2/10 Terrible

Gerardo

Disliked: Staff & service

Pésimo Hotel en Tepoztlán

El hospedaje en el hotel fue muy malo. Desde antes de llegar, el establecimiento presentó problemas con el cobro en la aplicación y me contactaron por WhatsApp (lo que consideré bastante invasivo, porque la app nunca me notificó algo) para asegurarse que iba a pagar y no cancelar mi reservación. Ya en el hotel la atención del hotel fue pésima. El personal no está capacitado y no dan la información necesaria para el uso de las instalaciones. El estacionamiento es muy pequeño e insuficiente. Intenté usar el vapor y no sirvió. El restaurante y los meseros son malos, no toman bien los pedidos, entregan mal los platos y las bebidas. Uno de mis platos tenía un pelo y la única solución que me dieron fue cambiarme el platillo. El “jacuzzi” no está disponible todo el tiempo. Si los quieres ocupar es con un costo extra, al igual que el vapor, y tienes que avisar con una hora de anticipación para usarlo si es que funciona. La comunicación con el persona siempre fue pésima. El check out también fue muy malo, incluso, me intentaron cobrar una cuenta dos veces. Pésima experiencia, para nada recomiendo este hotel, el cual es caro y no ofrece el servicio que esperarías por ese precio.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lo malo es que no es posible comunicarse, los telefonos nunca contestan y el correo que mandé tampoco lo contestaron y eso que al hacer la reserva me avisaron que se pondrian en contacto para confirmar.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitos jardines y habitación cómoda
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bien ubicado, personal muy amable y atento.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar tranquilo, hermoso y con un gran toque propio. Completamente en línea con el pueblo en donde está situado. Tepoztlán.
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Emiliano

Disliked: Cleanliness, staff & service, property conditions & facilities
Que es mentira y engaño lo que presentan en imágenes contra lo que realmente existe en el hotel. Suciedad, falta de mantenimiento en las instalaciones, exceso de hongos y sarro, negativa del personal a ofrecer comidas y cenas. Pésimo trato por parte del dueño. Acceso complicado a la propiedad dañando vehículos bajos.
Stayed 3 nights in May 2024