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HOTEL PUERTA CHICHEN

3.0 star property
Hotel in Tinum with a full-service spa and a steam room

Choose dates to view prices

Photo gallery for HOTEL PUERTA CHICHEN

Exterior
Restaurant
Terrace/patio
Standard Room, Garden View | Premium bedding, laptop workspace, soundproofing, iron/ironing board
Ecotours
Hotel Puerta Chichen offers a peaceful escape in a national park. Enjoy spa treatments, an outdoor pool, and a full breakfast. The bar serves evening cocktails, and the attentive staff consistently earns praise from guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • 24/7 front desk
The current price is ₩97,556
₩118,043 total
includes taxes & fees
Sep 14 - Sep 15

Room options

Check availability for these dates

Tonight

Sep 13 - Sep 14
Check availability for tonight Sep 13 - Sep 14

Tomorrow

Sep 14 - Sep 15
Check availability for tomorrow Sep 14 - Sep 15
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, City View

Standard Room, City View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, City View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, Garden View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Pool View

Deluxe Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Deluxe Room, Pool View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Pool View

Standard Room, Pool View | Premium bedding, laptop workspace, soundproofing, iron/ironing board

Standard Room, Pool View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Private bathroom
Daily housekeeping
Iron/ironing board
  • Sleeps 4
  • 1 Double Bed
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About the neighborhood

Map
Calle 15 A Km 117 No. 30 X 20, Tinum, Yucatan, 97757

What's nearby

  • Pre-Hispanic City of Chichen-Itza - 17 min walk - 1.5 km
  • Pyramid of Kukulkan - 6 min drive - 2.2 km
  • Court of the Thousand Columns - 6 min drive - 2.2 km
  • Cenote Ik kil - 6 min drive - 6.8 km
  • Cenote Sagrado - 7 min drive - 2.2 km

Getting around

  • Mérida International Airport (MID) - 99 min drive

Restaurants

  • ‪Restaurant Sac-Beh - ‬20 min walk
  • ‪Pueblo Maya - ‬1 min walk
  • ‪La Palapa - ‬11 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Loncheria Fabiola - ‬13 min walk

About this property

HOTEL PUERTA CHICHEN

Hotel in a national park
At HOTEL PUERTA CHICHEN, you can look forward to a free daily manager's reception, a garden, and a bar. Treat yourself to a massage at the onsite spa. Stay connected with free WiFi in public areas, and guests can find other amenities such as a steam room and a restaurant.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers
  • Full breakfast (surcharge), tour/ticket assistance, and smoke-free premises
  • 1 meeting room, coffee/tea in the lobby, and a banquet hall
  • A 24-hour front desk and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at HOTEL PUERTA CHICHEN include perks such as premium bedding and laptop-friendly workspaces, in addition to amenities like air conditioning and sound-insulated walls.
Extra amenities include:
  • 39-inch flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: MXN 10 for adults and MXN 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Ecotours
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • 39-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 10 for adults and MXN 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

HOTEL PUERTA CHICHEN Hotel
HOTEL PUERTA CHICHEN Tinum
HOTEL PUERTA CHICHEN Hotel Tinum

Frequently asked questions

Does HOTEL PUERTA CHICHEN have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at HOTEL PUERTA CHICHEN?

As of Sep 13, 2025, prices found for a 1-night stay for 2 adults at HOTEL PUERTA CHICHEN on Sep 14, 2025 start from ₩97,556, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HOTEL PUERTA CHICHEN pet-friendly?

No, pets are not allowed at this property.

How much is parking at HOTEL PUERTA CHICHEN?

There is free parking nearby.

What time is check-in at HOTEL PUERTA CHICHEN?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at HOTEL PUERTA CHICHEN?

Check-out is at noon.

Where is HOTEL PUERTA CHICHEN located?

Situated in a national park, this spa hotel is within 1 mi (2 km) of Ball Courts, Pre-Hispanic City of Chichen-Itza, and Pyramid of Kukulkan. Court of the Thousand Columns and Cenote Sagrado are also within 2 mi (3 km).

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HOTEL PUERTA CHICHEN Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 38 out of 65 reviews
Rating 8 - Good. 17 out of 65 reviews
Rating 6 - Okay. 6 out of 65 reviews
Rating 4 - Poor. 3 out of 65 reviews
Rating 2 - Terrible. 1 out of 65 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Friendly staff and great tourists guide guy
Stayed 1 night in Jul 2025

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for one night before heading early in the morning to Chichen Itzá.
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best Hotel

The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.
Stayed 2 nights in Nov 2024

10/10 Excellent

julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations.
Stayed 1 night in Jul 2023

10/10 Excellent

John p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here.

Perfect place. Good advise on going to Chichen itzá. Nice all around. Good food.
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth Guadalupe Renteria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está hermoso! Las habitaciones limpias y muy cómodas y el staff bastante amable! La alberca de súper buen tamaño se puede nadar muy agusto. Y la comida del restaurante muy rica! Lo recomiendo ampliamente
Stayed 1 night in Mar 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.
Stayed 3 nights in Feb 2024

10/10 Excellent

Monalis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The employees were very helpful and courteous.
Stayed 1 night in Nov 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lowell

Liked: Cleanliness, staff & service, room comfort

A convenient place to stay

Stayed here for 2 nights so we could visit Chichen Itza. The staff were very friendly and the room was comfortable. Super close to chichen Itza was perfect for visiting it in the morning and returning for the light show in the evening. Garden room was relatively quiet even though the hotel is right on the main road. Spent the afternoon relaxing in the pool. Bathroom was ok but in need of some maintenance (shower head needs clearing or replacing and sink is leaking). Food was fair. Dinner portions were big but not always that flavoursome. Breakfast was ok too.
Stayed 2 nights in May 2023

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Just don't flush toilet paper down the toilet. The translation makes it sound like it was for feminine hygiene products but it also means toilet paper. If you flush any paper down it will clog the toilets.
Stayed 1 night in May 2023

6/10 Okay

Anna

Disliked: Staff & service

For one night it was okay

We just needed one night and it was an okay place to stay but the pictures looked better than what it looked like in person. We only had two bottles of water in the room but there were four of us and when in Mexico you must drink from bottled water (or filtered water). When I asked for two more they said they only provided two… when my husband asked, they told him we only indicated two people on the reservation (I put all four of us … plus my kids ages on the reservation). Oh well. My husband went hunting for a gas station and found one … the bathroom was very small and when my husband went to close the door he twisted his ankle on the hard to see lip in shower. All and all it was an okay place to stay but expensive for what you get.
Stayed 1 night in Jun 2024

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Good location for one night to visit chichen itza

The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed. Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you. Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got. Pool was good and reasonable temperature. We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice. For one night it was okay
Stayed 1 night in Feb 2024

4/10 Poor

Rachel

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
What was advertised was not reality. There was absolutely NO WiFi access in our room. You had to go to the lobby or the dinning hall (and pay for food) if you wanted access. This frustrated us mostly because we generally do our planning for the next day the night before. We also had a phone plan but the signal was too weak to do anything in the room. The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive. There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing. The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel. I am thankful we just spent 1 night there.
Stayed 1 night in Feb 2024

6/10 Okay

gaia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poco curata come tutto il paese
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy tranquilo para descansar, el personal fue muy amable
Stayed 1 night in Mar 2025

8/10 Good

Daniel

Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

Arleth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para una noche después de estar todo el día en Chichén Itzá, limpia, cómoda y el buffet a buen precio y rico. Solo falta el internet en las habitaciones que no llega muy bien. Nosotros llegamos caminando a la zona arqueológica sin problemas. Lo recomiendo ampliamente .
Stayed 1 night in Mar 2025

10/10 Excellent

Ahide

Stayed 5 nights in Mar 2025

2/10 Terrible

Efren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No recomiendo este hotel para nada, de los 5 hoteles en diferentes ciudades que he visitado en México, este ha sido el más caro y con menos calidad. Mi pago inicial por una habitacion era de 80 usd, pero al llegar adicionaron un extra cargo y tuve que pagar 120 usd por una noche y solo una habitacion, demasiado caro para la zona. Además el internet es pésimo, no funciona dentro de las habitaciones, se veian las personas acercandose al router en el lobby, el agua de la ducha es demasiado fría o demasiado caliente, nunca punto medio. Las toallas que nos dieron estaban completamente desilachadas. Las habitaciones no hermeticidad para los ruidos. Molestaba cada puerta que se abría o cerraba, las personas caminando por el pasillo tratando de alcanzar la internet en el lobby pues no hay en las habitaciones, las maletas rodando, cada pequeño ruidito se siente dentro de las habitaciones. Todo esto hizo que fuera la peor noche en México. Si buscas descansar y disfrutar de paz y tranquilidad, este no es el lugar que estás buscando. I do not recommend this hotel at all. Of the five hotels I've visited in different cities in Mexico, this was the most expensive and the lowest quality. My initial payment for a room was $80, but upon arrival, they added an extra charge, and I had to pay $120 for one night and just one room—too expensive for the area. Furthermore, the internet is terrible; it doesn't work in the rooms. You could see people approaching the router in the lobby.
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Stayed 2 nights in Feb 2025

8/10 Good

perle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Cela s’est bien passé Le personnel est très gentil Les photos sont fidèles à la réalité Localisation idéal pour la visite de chichen itza à 5min à peine
Stayed 1 night in Feb 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalaciones cómodas, personal muy atento, está muy cerca del sitio arqueológico de Chichen Itza.
Stayed 2 nights in Feb 2025