6/10 Okay
Matthew
Traveled with partner
Jun 19, 2024
One of the better hotels in the area but they have some odd ways. Communication isn’t their strong point as often different staff would give you a different answer to the same question. For example, we were told we couldn't have later than a 2pm checkout then that changed to 3pm when we spoke with another staff member later. Staff are hit and miss. Some are wonderful (Carmen), whilst others are quite rude and unwelcoming. As a VIP guest we were given mixed information on what sunbeds we could and couldn't use. I'd like to think we're fairly switched on guys but even we struggled to understand some of their 'policies'.
The breakfast area was often very busy and staff were slow cleaning tables.
We had to change rooms after night one due to a very noisy and faulty air con. The room was therefore very hot and it was hard to sleep. They did resolve this for us but only after I unfortunately had to complain and get a little direct. The room cleanliness was 'ok' but the bathroom had mould and the floor had hairs (not ours) around the perimeter. They failed to top up the soap too and a couple of towels and pillow cases had some staining. They do change the bedding but only if you leave the card on the bed each day. No iron or ironing board in rooms. You have to ask for them.
The location is great for the centre and the hotel is fairly quiet. Pool area is decent.
The guests are a good mix of all ages and backgrounds. Overall we enjoyed our stay but the hotel wasn't 'sensational'.
Matthew
Stayed 7 nights in Jun 2024