Breakfast area

Reviews of Days Inn by Wyndham Utica

2 out of 5
Days Inn by Wyndham Utica
150 N Genesee St, Utica, NY

Reviews

7.0

Good

Rating 10 - Excellent. 195 out of 1000 reviews" "
Rating 8 - Good. 367 out of 1000 reviews" "
Rating 6 - Okay. 250 out of 1000 reviews" "
Rating 4 - Poor. 113 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Patricia

Disliked: Staff & service, amenities
The thing i didn't like the most is the fact that when they say pet friendly what they really mean is dog friendly no cats
Stayed 3 nights in May 2024
Response from Manager on May 21, 2024
Hello Patricia, We appreciate your feedback on our pet policy and will consider ways to improve the clarity for future guests. Feel free to reach out to our management team for any further assistance or inquiries regarding our policies.

6/10 Okay

Anthony, New York

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
OK Property. Disliked the breakfast. They should not advertise that breakfast is included because all they had to eat really was chocolate donuts and some juice....not what I would call breakfast. Did not have a pool. No mention of iron and ironing board under "amenidies," but they had them. Toilet rocked. Metal bed frame made noise.
Stayed 2 nights in May 2024
Response from Manager on May 17, 2024
Hello Anthony, Thank you for sharing your feedback with us. We appreciate your comments about the breakfast selection and will take them into consideration for future improvements. Our amenities do include an iron and ironing board for guest use. Please reach out to us directly for further assistance with your stay.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are very friendly and very compassionate for their customers
Stayed 4 nights in May 2024
Response from Manager on May 10, 2024
Hello Patricia,We are delighted to hear that you found our staff to be friendly and compassionate during your stay. Providing exceptional customer service is our top priority, and we are thrilled to know that we met your expectations. Your kind words will be shared with our team to inspire them to continue delivering excellent service to all our guests.

6/10 Okay

Kerry

Stayed 1 night in Apr 2024
Response from Manager on May 14, 2024
Hello Kerry, We appreciate you choosing to stay with us. We encourage you to contact us directly with any feedback from your recent visit. We value your input and hope to welcome you back for an even better experience.

6/10 Okay

Leeann, St Thomas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A/c didnt work room was muggy, toilet seat broken they did fix, toilet was slowly leaking did tell front desk. Very limited continental breakfast (gra ola bars apples) back door didnt open wven with key's. Beds were comfy, front desk was nice. Walls thin could hear next door snoring and talking.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Leeann,We appreciate you sharing your feedback with us regarding your recent stay. We're delighted to hear you found our beds comfortable and our front desk staff nice. We will address your other comments with our team for improvement opportunities. Thank you for bringing these matters to our attention.

8/10 Good

Paul, Cambridge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Hotel room door jammed - have to lean in and push to open and close it.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Paul, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our maintenance team for further review. Your satisfaction is important to us, and we hope to welcome you back for an improved experience.

8/10 Good

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Christopher, We appreciate you taking the time to share your feedback with us. If there's anything specific you enjoyed during your stay, we'd love to hear more about it. Thank you for choosing our hotel, and we hope to welcome you back in the future for another positive experience.

2/10 Terrible

Samra

Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Samra,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future for an improved stay.

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Quick easy off
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello jon,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Guest satisfaction is important to us, and we will share your comments with our team for further review and improvement. Your input helps us enhance our services for future guests.

6/10 Okay

Laurel

Traveled with partner
Toilet was wobbly. Staff were great.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Laurel,We appreciate your feedback on the staff and will address the toilet concern accordingly for future guests' comfort. Thank you for highlighting the positive interaction with our team during your stay.

6/10 Okay

Brian

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property needs a lot of capital improvements. Also the bed linen is older and my pillow had a blood stain on it. There was no soap and shampoo in the dispensers.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Brian, We appreciate your feedback and will pass your comments to our management team for further consideration. We strive to ensure our guests have a comfortable stay and regret if we fell short in some aspects. Your concerns will be addressed to enhance the overall guest experience at our property.

6/10 Okay

Donald P

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It is evident cleaning is not as high a concern as it once was. 2 towels had long hairs, 2 different colors. One face cloth had hair. Im sorry, but thats just disgusting, besides nasty. No carts to move luggage. We were provided a cleaning persons wagon to bring in and take out luggage. The front desk clerk though was extremely helpful, apologetic and both did their best to make our stay somewhat manageable.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Donald P, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Guest satisfaction is our top priority, and we appreciate your recognition of our front desk staff's efforts. Your comments will be shared with our housekeeping team for further review. We hope to have the opportunity to welcome you back in the future for an improved experience.

4/10 Poor

Leslie

Disliked: Cleanliness, property conditions & facilities
The lobby had funny odor. The breakfast to go options were terrible. the room sheets had hair on them and had to be changed and the bathroom fan was so loud. I will not stay here again.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Leslie,We appreciate you sharing your experience with us. Guest feedback is important to us as it helps us improve our services. If you have any further comments or concerns, please do not hesitate to contact us directly.

4/10 Poor

Angela

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Just an overall old little bit dirty hotel. My girlfriend would not even use the towels to dry herself. They were not even close to white.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Angela, We're sorry to hear you were not completely satisfied with your recent stay. Your feedback is valuable to us as we continuously strive to improve. We hope you'll consider giving us another chance in the future to provide a better experience for you.

2/10 Terrible

Alice

Disliked: Cleanliness, amenities, property conditions & facilities
No elevator. The stairwell was a large area with hidden corners. I arrived after 9pm and there was a very sketchy looking man just standing around in the stairwell. The lock on the room door didn't appear to secure properly. (Tiktok hack eased concerns for that.) The bathroom was dirty. There was hair on the sink counter and in the bathtub. Bathroom vent didnt work. Hot water ran out before bathtub filled. The stairwell doors open and close very loudly.... all night long. "Continental" breakfast was only a choice between chocolate donuts or granola bars and bruised apples. Never again.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Alice, We're sorry to hear about the challenges you encountered during your recent stay. We appreciate your feedback and apologize for any inconvenience caused. We will address your concerns with the relevant teams for further review and improvement. Thank you for sharing your experience with us.

10/10 Excellent

shara

Liked: Property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello shara,We are pleased to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

8/10 Good

Steffan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Thank 😊
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Steffan,We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.

4/10 Poor

Leslie M

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were given was not cleaned yet, so we had to move all our things to another room. The room was so noisy we were woke up all hours of the night with people talking and moving around.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Leslie M, We apologize for any inconvenience faced during your stay. Our team is dedicated to ensuring rooms are properly cleaned before guests' arrival. Noise disturbances are rare, and we advise guests to report any issues to our front desk. Your feedback will help us improve our services for future guests.

2/10 Terrible

ryan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was exceptionally kind and friendly. The outside door did not normally latch. Our room was never cleaned, it was like they didn’t know we were even there. They are in the middle of remodeling and so there was equipment everywhere in the stair wells. Over all, we would not stay there again. But the staff is to be commended. They were all very kind.
Stayed 6 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello ryan,We appreciate your kind words about our staff. We apologize if there were any inconveniences during your stay and thank you for bringing these matters to our attention. Your feedback will be shared with the team for improvements. We hope to have the opportunity to welcome you back in the future for a better experience.

6/10 Okay

Amy C

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Subpar and still a bit pricy.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Amy C, We appreciate your feedback and regret to hear that your experience did not meet expectations. We strive to provide value for all our guests and will share your comments with our team for future improvements. Thank you for sharing your thoughts with us.

10/10 Excellent

Thomas, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like a "grab and go breakfast". When they advertised breakfast.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Thomas, We apologize that the breakfast did not meet your expectations. Feedback helps us improve, please contact our management team regarding your experience. Thank you for sharing your thoughts with us.

6/10 Okay

Dominick

Traveled with partner
Disliked: Amenities, property conditions & facilities
Property was in disrepair no working elevators no vending or ice machines on 2nd floor room door security lock broken hallway exit door did not close properly All in all a very disappointing stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Dominick, We appreciate your feedback and apologize for the inconvenience you faced during your recent stay. Your comments are valuable for us to improve our services, and management will address these issues promptly to enhance the guest experience. Thank you for bringing these concerns to our attention.

6/10 Okay

Christina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we checked in the staff was very friendly. As we headed to our room the carpet was dirty. The room was about the same. The sheets would not stay on the bed, the bathtub was in rough shape and the drain was dirty. We only stayed as it was a one night sleep and there were no bed bugs otherwise we would have requested a refund and found an alternate place to stay. I will say again however the staff at the front desk was very friendly.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Christina, Thank you for sharing your experience with us. We're glad to hear you found our front desk staff friendly. We appreciate your feedback on the room condition and will address these matters with our housekeeping team for improvement. Should you have any further concerns, please don't hesitate to reach out to our management team directly for assistance.

2/10 Terrible

Mary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we were locked out of our room , not due to our error, no one was in the front. He went out to get food and left front desk wide open with everyone's financial information in plain view. Also after 11 pm kids and parents screaming in the hallway. Construction items all over the place for painting. It was a real hole. I would expect treatment like this would warrant a REFUND!
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Mary, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address the issues mentioned to improve our service. For any refunds or further assistance, please reach out to our management directly. Thank you for bringing this to our attention.

8/10 Good

Stephen

Traveled with family
Very nice staff
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Stephen,We are pleased to learn that you found our staff to be very nice during your recent stay. Our team takes pride in providing excellent service to all our guests, and your kind words are truly appreciated. If there is anything else you would like to share about your experience, please do not hesitate to reach out.

4/10 Poor

Joseph

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The building was in the middle of a massive renovation - yet not one word of warning on the reservation page. The room itself was clean - except that the toilet leaked at the flange every time it was flushed. We only stayed 1 day.
Response from Manager on Feb 27, 2024
Hello Joseph, We apologize for any inconvenience caused by the renovation and the maintenance issue you experienced. Your feedback is valuable for improving our guests' experience. Please feel free to contact our management directly to discuss your concerns further.

2/10 Terrible

Nan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
.Booked and paid online for my son in another town. Hotel wouldn't let him stay without photo ID. Asked for my money back with online help and received an email back in Chinese. Still no refund. Immigrants can get housed free, without a valid ID but not Americans. Shameful!
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Nan, We regret any inconvenience caused during your son's stay. Our hotel policy requires valid photo ID for check-in. For queries regarding refunds, please contact our management directly for assistance with your specific case. We apologize for any confusion with the email language and appreciate your understanding.

2/10 Terrible

Anthony

Traveled with partner
Disliked: Property conditions & facilities
I stay here constantly and the staff are always super friendly but due to the construction it was noisier than usual & an alarm went off early in the morning that sounded as loud as a fire alarm
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Anthony,We appreciate your loyalty and are glad you find our staff friendly. We apologize for any inconvenience caused by the construction noise and unexpected alarm. Your feedback helps us improve the experience for all guests in the future. Thank you for bringing this to our attention.

6/10 Okay

Diane

Traveled with pets
Liked: Cleanliness, staff & service
The room was clean and nice. It was a bit noisy there, but the hotel is in the middle of a busy business district. I liked it well enough, but the icy sidewalks were not salted or shoveled. The room floor is not carpeted, which made the room colder. Overall, a convenient place for overnight but I wouldn’t ever book more than that. Lots of other options in the immediate area, more suitable for a long term stay.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Diane, We appreciate your feedback on your recent stay with us. We strive to provide a clean and comfortable environment for our guests. Our location in a bustling business district contributes to the liveliness of the area. Your comments on the sidewalk conditions and room temperature will be shared with the relevant departments for further review. We understand your preferences and thank you for choosing to stay with us.

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Regina,We're thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good inexpensive hotel stay!
Needed a cheap place to stay that wasn’t dingy, this Days Inn did the job! Not luxury but not sketchy & gross.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Dear Guest, We're delighted to hear you found our Days Inn to be a comfortable and affordable choice for your stay. Your satisfaction is important to us, and we are pleased to have met your expectations for a clean and pleasant accommodation. Thank you for choosing to stay with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello John,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and we're glad you had a great experience. If there's anything else we can do to make your next visit even better, please let us know. We hope to welcome you back soon!

8/10 Good

Gregory

Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Gregory,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had an enjoyable experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

4/10 Poor

Sarah

Traveled with family
Disliked: Amenities, property conditions & facilities
This was a very disappointing stay, not a lot of people and had people right next to us making a lot of noise. Changed rooms, which was good. The wallpaper was peeling off the walls and there were cracks in the ceiling. Will not be staying in a Days Inn again.
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Sarah, Thank you for bringing your concerns to our attention. We apologize for the noise disturbance you experienced during your stay. It's great to hear that we were able to accommodate your room change. We appreciate your feedback regarding the condition of the wallpaper and ceiling, and we will address these issues with the appropriate team. We value your business and hope you reconsider staying with us in the future.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Dec 22, 2023
Hello Jose, Thank you for choosing our hotel for your recent stay. We appreciate your support! If you have any additional comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future for another great stay.

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Martin,We are delighted to hear that you had such a wonderful experience during your stay with us at our hotel. Your satisfaction is our top priority, and we strive to provide exceptional service to all of our guests. If you have any further comments or feedback, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Charlene

Liked: Cleanliness, staff & service, room comfort
Decent hotel
The hotel was a little dated but clean and the room was large. Overall a decent place to stay for the price.
Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Charlene,Thank you for choosing to stay with us and for taking the time to share your thoughts. We're glad to hear that you found our hotel clean and our rooms spacious. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Leo,We are delighted to hear that you had such a wonderful experience during your stay with us! We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

ishrat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello ishrat,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. We appreciate your support and hope to welcome you back in the future for another outstanding stay.

4/10 Poor

Xiaomeng

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Response from Manager on Feb 8, 2024
Hello Xiaomeng, We're sorry to hear that your experience at our hotel was not up to your expectations. We value guest feedback and encourage you to reach out to us directly so we can address any specific issues you may have encountered. We hope to have the opportunity to welcome you back and provide a more enjoyable stay next time.

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Amy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again in the future for another wonderful stay.

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Donna,We appreciate your feedback regarding the cleanliness of our hotel. Providing a clean and comfortable environment for our guests is one of our top priorities. We take your comments seriously and will share them with our housekeeping team for further improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Mark,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello Clifford,Thank you for sharing your feedback with us. We appreciate your evaluation of our hotel. We apologize for any inconveniences you may have encountered during your stay. Our team continuously strives to provide a comfortable experience for all our guests. We hope you will consider staying with us again in the future to experience the improvements we have made.

10/10 Excellent

Rich

Stayed 1 night in Oct 2023
Response from Manager on Nov 25, 2023
Hello Rich,We are thrilled to learn that you had a wonderful experience during your stay with us! We strive to provide exceptional service and we are delighted to know that we met your expectations. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Suzanne

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is shabby and poorly maintained. The woman at the check-in, however, was friendly and cheerful. Fortunately, we only had to stay one night.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Suzanne, Thank you for sharing your experience with us. We appreciate your kind words about our friendly and cheerful check-in staff. We apologize for any inconvenience caused by the shabby appearance of our hotel. We appreciate your feedback and will take it into consideration as we strive to improve the maintenance of our property.

10/10 Excellent

Winnie

Liked: Staff & service, property conditions & facilities, room comfort
It was perfect 👍
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Winnie,We are delighted to hear that your stay with us was perfect! It is always our aim to provide exceptional experiences for our guests. We appreciate your positive feedback and hope to welcome you back for another perfect stay in the future.

2/10 Terrible

Angel

Disliked: Staff & service, property conditions & facilities
Burn marks on the toilet and hair dye on the sheets and pillows
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Angel,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Our housekeeping team is committed to maintaining a clean and comfortable environment for all guests. We appreciate your feedback and will ensure that your concerns are addressed with the utmost urgency. Should you have any further questions or concerns, please do not hesitate to contact our management team directly. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Nancy Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Nancy Ann,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and we are thrilled that we were able to meet your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Desiree

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The non-smoking room smelled like cigarettes. The place looked run down. The alleged breakfast was just a Hostess cake. They also refused to reimburse the second night I paid for when I submitted the cancellation prior 24 hours. I need to go to Utica one per month to see my son that just moved there. I will not be staying at this place again.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello Desiree,We apologize for any inconvenience you experienced during your stay. Your feedback regarding the room condition and breakfast will be shared with the relevant team members for improvement. Regarding the cancellation and reimbursement, please contact our customer service for further assistance. We hope to have the chance to turn this experience around.