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Reviews of Fairfield Inn & Suites Utica

2.5 out of 5
Fairfield Inn & Suites Utica
71 N Genesee Street, Utica, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 240 out of 366 reviews" "
Rating 8 - Good. 94 out of 366 reviews" "
Rating 6 - Okay. 15 out of 366 reviews" "
Rating 4 - Poor. 13 out of 366 reviews" "
Rating 2 - Terrible. 4 out of 366 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed one night (5-24) but would have stayed longer if we could have. The hotel is spotless, the room large and comfortable, wonderful breakfast, friendly staff, Kudos to Nickie who made us feel like we were family. She is awesome! Also the building maintenance man and the lovely woman who kept the breakfast pans filled. We were offered a cookie and bottle of water at check in as well as 2 drink coupons for a local restaurant. We will definitely go back there!
Stayed 1 night in May 2024
Response from Mariann on May 27, 2024
Dear Katie,Thank you for the 5 stars and the wonderful review. Nikki, Cortney and Mirek are definitely an asset to our team. We hope that we see you again! Thank you for choosing Fairfield Inn Utica for your stay.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
We were able to check-in early…given our trip and circumstances that was most appreciated.
Stayed 1 night in May 2024
Response from Mariann on May 26, 2024
Hi Shawn!Thank you for the 5 stars, and for taking time from your busy schedule to complete this survey.We hope to see you again.

10/10 Excellent

Sujit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property for stay. Cordial staff, clean rooms, nice gym, reasonably good breakfast, convenient location.
Stayed 1 night in May 2024
Response from Mariann on May 25, 2024
Sujit,Thank you for the 5 stars. We are happy you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Deborah, Johnston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from cortney steria on May 17, 2024
Deborah, Thank you for taking time out of your busy schedule to answer our survey. This helps us ensure your stay is pleasant and comfortable. We hope to see you again here at Fairfield Inn Utica NewYork.Thank you,Cortney Steria

10/10 Excellent

Denice Marie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cortney and her staff are very accommodating. And would gladly help you out for anything that you might need for your stay to be amazing. Thanks Cortney!
Stayed 1 night in May 2024
Response from Cortney Steria on May 17, 2024
Denice, I would like to say thank you very much for such kind feedback on our staff here at Fairfield Inn Utica New York. Its this kind of feedback that just makes my job fun and enjoyable, and of course our wonderful guests.Again, Thank youCortney Steria

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we always enjoy staying here at the Fairfield on our way to Cape Cod.
Stayed 1 night in Apr 2024
Response from Mariann on May 1, 2024
Good Morning Mark!Thank you so much for taking the time to complete this survey. We are so happy you enjoyed your stay and that you are a returning guest. We hope to see you again soon.

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mariann on Apr 29, 2024
James,Thank you for the 5 stars. If your travels bring you back to Utica we hope to see you again.

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet, and clean. Good breakfast each morning and staff were always quick to help. Plenty of options for food nearby and within easy walking distance of downtown.
Stayed 2 nights in Apr 2024
Response from Cortney Steria Front Office Manager on Apr 20, 2024
From all of our staff here at Fairfield Inn Utica New York I would like to thank you for the wonderful review. We hope to welcome you back in the future.

10/10 Excellent

Hope

Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient… super close to the thruway, checked in late at night and front desk clerk was lovely. Quiet room. And the room is spotless! Breakfast included will save us time in the morning!
Stayed 1 night in Apr 2024
Response from Cortney Steria Front Office Manager on Apr 20, 2024
Hope,On behave of our staff here at Fairfield. I would like to thank you for such a wonderful review. We hope to welcome you back for a stay here with us at Fairfield Inn Utica, New York

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Mariann on Apr 16, 2024
Thank you for choosing Fairfield Inn for your stay.We hope if your travels bring you back to the area you stay with us again

10/10 Excellent

Jacqulyn

Great stay and staff
Stayed 2 nights in Apr 2024
Response from Mariann on Apr 14, 2024
Dear Jacqulyn,Thank you for the 5 stars. We are happy you enjoyed your stay with us. If your travels brings you back to Utica we hope to see you again.

10/10 Excellent

Alexander

Stayed 1 night in Apr 2024
Response from Mariann on May 1, 2024
Alexander,Thank you for the 5 stars. We hope to see you again.

10/10 Excellent

Jack

Stayed 1 night in Apr 2024
Response from Mariann on Apr 29, 2024
Jack,Thank you for the 5 stars. We hope to see you again!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mariann on Apr 8, 2024
Dear Kathryn,Thank you for the 5 stars. We hope to see you again.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being next to a busy road, we heard NOTHING in our room. It was quiet, clean and the pool hours were great for my little one. We would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Mariann on Mar 1, 2024
Hi Heather!Thank you for taking the time to complete this survey. Thank you for the 4 stars. We are happy that you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Comfortable stay. Room was clean.
Stayed 1 night in Feb 2024
Response from Alyssa on Feb 22, 2024
On behalf of the entire team here at the Fairfield Inn in Utica, we would like to thank you for taking the time out of your day to leave us a positive review. We appreciate your time and hope to see you again in the future if your travels ever bring you back to our area.

10/10 Excellent

Sri

Stayed 1 night in Feb 2024
Response from Mariann on Mar 22, 2024
Good Morning!Thank you so much for the 5 stars! We hope to see you again!

10/10 Excellent

Edward, Danbury

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional, the place was clean, the system to open door in and out state of the art
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 26, 2023
Thank you so much for staying with us at Fairfield In. Utica N.Y.! It is important for us to make our guests stay as easy and comfortable as possible. Thank you and Have a great day.

10/10 Excellent

diony, Worcester

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location very close to everything.
Stayed 1 night in Dec 2023
Response from Alyssa on Dec 17, 2023
Thank you Diony, for taking the time out of your day to fill out this post stay review. We appreciate your kind words and hope to see you again in the future if your travels ever bring you back to the Fairfield Inn in Utica.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 2 nights in Dec 2023
Response from Alyssa on Dec 14, 2023
Good Morning Christian. On behalf of the entire staff here at the Fairfield Inn in Utica, we would like to thank you for taking the time out of your day to fill out this review, as well as thank you for you kind words. We are happy to hear that you enjoyed your time with us during your stay. We hope to see you again in the future if your travels ever bring you back to our area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - good location.
We were attending a wedding near by and the location was perfect, staff very friendly and efficient and the accommodations clean and spacious.
Stayed 2 nights in Dec 2023
Response from Alyssa on Dec 10, 2023
Thank you for your kind words Lisa. We appreciate you taking the time out of your day to leave a review for us and we hope to see you again here at the Fairfield Inn in Utica, if your travels ever bring you back to our area.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mariann on Nov 1, 2023
Good Morning Paul!Thank you so much for the awesome review! We appreciate it! We hope to see you again if your travels bring you back to Utica!

10/10 Excellent

Barbara

Traveled with group
Liked: Property conditions & facilities
Everything needed was as expected.
Stayed 1 night in Oct 2023
Response from Alyssa on Oct 25, 2023
Thank you for choosing to stay at the Fairfield Inn in Utica, Barbara. We look forward to seeing you again in the future if your travels ever bring you back to our area.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mariann on Oct 7, 2023
Connie,Thank you for the 4 stars. We hope to see you again.

10/10 Excellent

George

Stayed 1 night in Jul 2023
Response from alyssa on Aug 23, 2023
Thank you for sharing about your stay with us. Thank you for choosing the Fairfield Inn in Utica and we hope to see you again in the future if your travels ever bring you back to our area.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Alyssa on Jul 28, 2023
Good afternoon Jill- Thank you for our 5-star review, and thank you for choosing the Fairfield Inn in Utica. We hope to see you again in the future.

6/10 Okay

diana

Traveled with family and small children
Liked: Staff & service
The staff was nice and helpful. Our room had a few areas though that looked like they were not clean, like watermarks on the countertop, and details were missed like no soap in the bathroom. The breakfast was just ok. It was a really busy weekend when we stayed and the staff seemed really busy. I’m wondering if they were short staffed. It did impress Me though even with a million things going on their staff kept their cool and smiles on their faces.
Stayed 1 night in Jul 2023
Response from Alyssa on Jul 17, 2023
Thank you for sharing with us about your stay. Your feedback has been passed on to the appropriate areas for improvement. We appreciate you taking the time out of your day to let us know how we are doing and for choosing the Fairfield Inn in Utica. We hope to see you again in the future if your travels ever bring you back to our area.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mariann on Jul 6, 2023
Good Morning!Thank you so much for the 10/10. We are so happy you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Judi, Newark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and spacious. Plenty of closet space. Shower door needed adjustment, but we just dealt with it.
Stayed 3 nights in Jun 2023
Response from Alyssa Dole on Jun 21, 2023
Hi Judi,We are so happy to hear that you enjoyed your stay with us and hope to see you again in the future if your travels ever bring you back to our area.Please let us know what room you stayed in as well so we can look at the shower door. Thank you.

4/10 Poor

Sean

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was double billed for my stay. $500 is alot of money. It was pretty obvious that I used Expedia yet my credit card was billed for the stay anyway.
Stayed 3 nights in Apr 2023
Response from Mariann on May 1, 2023
Good Morning Sean!I sincerely apologize about this situation. Was this issue rectified? Please reach out to the hotel if it was not.Once again I apologize about this situation.

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and spacious rooms. We had a great stay!
Stayed 1 night in Feb 2023
Response from Cathleen Kloczkowski Front Office Manager on Feb 28, 2023
Christine, Thank you so much for your positive feedback on your stay at our Fairfield by Marriott. It because of guest like yourself that makes our hotel shine. We do hope you choose to stay with us in your near future.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly people
Stayed 1 night in Jan 2023
Response from Mariann on Jan 27, 2023
Dear William,Thank you so much for the five stars. We hope you come stay with us again.Thank you for choosing Fairfield Inn and Suites.

10/10 Excellent

Wenhui, Waban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s easy for parking and walkable.
Stayed 1 night in Jan 2023
Response from Mariann on Jan 11, 2023
Wenhui,Thank you for taking time out of your day to complete a guest satisfaction survey. Thank you for the 5 stars!We hope you choose to stay with us again.Thank you again!

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Bernard

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family trip brought us to Utica. Outstanding accommodations for our trip
Stayed 1 night in Oct 2022
Response from Kylie on Nov 4, 2022
Thank you so much! We are so happy to hear that!

6/10 Okay

John

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Really thin walls. Heard baby crying all night! Also there were loud noises all night from something in walls. Something building related. Otherwise hotel nice.
Stayed 1 night in Oct 2022
Response from Kylie on Oct 23, 2022
I am so sorry about that!!

8/10 Good

Russ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Desk clerk was very good. Due to shortage of staff he checked room before letting us access to ensure it had been properly cleaned. Very impressive.
Stayed 1 night in Oct 2022
Response from Kylie on Oct 20, 2022
Thank you so much! We will be sure to let him know you were happy!

6/10 Okay

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was clean. But the sink was blocked in the bathroom. The TV was missing which they informed me about at the front desk. The pull out couch band was broken could not use. My fellow traveler had to sleep on the couch which was not comfortable. They could not offer any sort of refund because they said I booked through Expedia
Stayed 1 night in Oct 2022
Response from Kylie on Oct 18, 2022
I am very sorry about the inconveniences you experienced ma'am.

6/10 Okay

Larry, Fort Madison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The had a large group staying at the hotel and ran out of breakfast. The staff offered no compensation for the inconvenience. Desk staff was unpleasant.
Stayed 1 night in Oct 2022
Response from Kylie on Oct 13, 2022
I'm very sorry about this. We did have a shortage of breakfast items due to our supplier being on strike.

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Kylie on Oct 5, 2022
Thank you!

8/10 Good

Rosemarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was excellent. Almost 5 stars on all the questions except the last night we were there, it got loud at the pool area. Kids with there families were there after their game ( not sure what sport) but the kids were so loud, banging the doors and playing around the pool area.unfortunately our room was right next to the pool area. They did stop during closing time. That was the only issue we encountered.
Stayed 3 nights in Sep 2022
Response from Kylie on Sep 19, 2022
Thank you for sharing your feedback!I am so sorry about the disturbance at the pool!

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Great stay. Very comfortable.
Stayed 1 night in Sep 2022
Response from Kylie on Sep 6, 2022
Thank you so much!!

10/10 Excellent

Anthony

Stayed 1 night in Aug 2022
Response from Kylie on Aug 30, 2022
Thank you!!

8/10 Good

Michael

Stayed 1 night in Aug 2022

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, helpful staff
Stayed 1 night in Aug 2022
Response from Kylie on Aug 27, 2022
Thank you so much!!

2/10 Terrible

Louise

Disliked: Staff & service, property conditions & facilities
Cold unfriendly check-in. I asked for a place to buy food and got a vague pointing (in the wrong direction)… in the am there was no bread for toast, and skimpy provisions in general. I wished to do laundry and when I requested quarters at the desk, I was told that they were locked in someone’s office and that she would not be in. Not third world problems, but I felt quite soured on the facility and would not recommend it .
Stayed 1 night in Jul 2022
Response from Kylie on Aug 8, 2022
I am so very sorry about all of this! This is not the Fairfield Experience we wish for everyone to have. Please give us another chance next time your travels bring you back to the area!

2/10 Terrible

GENE

Business traveler, Traveled with family
Disliked: Staff & service, room comfort
i reported the AC not working and it took 6 hrs to get support and 7 to get a new room, price to hi for my luck
Stayed 1 night in Aug 2022
Response from Kylie on Aug 4, 2022
I'm so sorry about that! We hope you will give us another chance in the future!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk that checked me in was ver helpful and professional.
Stayed 1 night in Jul 2022
Response from Kylie on Aug 1, 2022
Thank you so much! We are so happy to hear that.

10/10 Excellent

Josh

Stayed 2 nights in Jun 2022

8/10 Good

Greg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, our room was a little run down but nice, there was a bed cover for a curtain... didn't find that out until 530am when the sun blasted through it. Other than that a nice clean place to stay for the night.
Stayed 1 night in Jun 2022
Response from Kylie on Jun 25, 2022
Thank you for sharing your experience, I am so sorry about the curtain!