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Reviews of Senator Parque Central

4 out of 5
Senator Parque Central
Plaza Manuel Sanchis Guarner, Valencia, Valencia

Reviews

8.4

Very Good

Rating 10 - Excellent. 280 out of 701 reviews" "
Rating 8 - Good. 285 out of 701 reviews" "
Rating 6 - Okay. 85 out of 701 reviews" "
Rating 4 - Poor. 30 out of 701 reviews" "
Rating 2 - Terrible. 21 out of 701 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susanne, Wheat Ridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 2 nights in May 2024

10/10 Excellent

MICHEL, MIAMI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is awesome
Stayed 3 nights in May 2024
Response from Gabriel Martinez , Manager on May 21, 2024
Dear Michel,Thank you for such a great review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to a return visit from you in the future.Best wishes,Gabriel Martinez Senator Parque Central Hotel, Manager

4/10 Poor

Phoenix

Liked: Cleanliness
Disliked: Property conditions & facilities
I was incredibly disappointed by the establishment and their elevators. The room were acceptable. But they had me upgrade to what was supposed to be an amazing room but it really would be average anywhere else.
Stayed 1 night in May 2024
Response from Gabriel Martinez , Manager on May 10, 2024
Dear Phoenix,Thank you for taking the time to share your review.We are glad to hear that you found the room cleanliness to meet your expectations. We continuously strive to maintain high standards of cleanliness and are pleased that this aspect of your stay was satisfactory.However, we regret to hear that your experience with the elevators and the room upgrade did not meet the high standards we aim to provide. Our elevators are regularly maintained and serviced to ensure the comfort and convenience of all our guests. As for the room, we take great pride in offering accommodations that are designed to cater to a variety of preferences, and we are saddened to learn that the room did not align with your expectations. Regarding the overall service, we are committed to providing exceptional service and are truly sorry if we fell short in this area during your visit.We appreciate your comments on the hotel condition, and we would like to mention that our team works diligently to upkeep the property, ensuring that all guests can enjoy their stay. While it is disheartening to receive negative feedback, we view this as an invaluable opportunity to monitor and improve our guest experience.We hope to be able to welcome you back for an improved stay.Kind regards,Gabriel Martinez Senator Parque Central Hotel, Manager

2/10 Terrible

Hamida

Stayed 3 nights in Apr 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here one night and would highly recommend. Bus stop close by and esa to get a taxi. Staff was extremely friendly and helpful. Rooms and bed was very comfortable. Breakfast buffet was ok, not sure I would purchase again unless I was really hungry or needed the convenience.
Stayed 1 night in Apr 2024
Response from Gabriel Martinez Gerente Senator Parque on May 4, 2024
Dear Luis,Thank you for such a great review.It is wonderful to know that our convenient location, with easy access to public transport and taxis, contributed positively to your experience. Our team is thrilled to receive your compliments on their friendliness and helpfulness; providing exceptional service is at the heart of what we aim for at Senator Parque Central Hotel.The comfort of our rooms is a priority, and we are glad to learn that you had a restful night's stay. Regarding the breakfast buffet, we continuously strive to offer a variety of high-quality options and we take your feedback into consideration as we seek to improve our guests' dining experience.Senator Parque Central Hotel is committed to ensuring that each guest's stay is enjoyable and comfortable, and it is rewarding to hear that we have succeeded in this regard. We look forward to welcoming you back in the future, perhaps to revisit our breakfast offerings or to explore more of what Valencia has to offer.We look forward to a return visit from you in the future.Best wishes,Gabriel Martinez Gerente Senator Parque Central Hotel ****

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y amabilidad.
Stayed 1 night in Apr 2024
Response from Gabriel Martinez Manager on May 10, 2024
Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al Senator Parque Central Hotel.Nos complace enormemente saber que la limpieza de la habitación, el estado del hotel y la calidad del servicio han cumplido con sus expectativas y que los amenities de la habitación hayan contribuido a una estancia agradable.En Senator Parque Central Hotel, nos esforzamos diariamente para ofrecer un servicio de excelencia y una experiencia memorable a todos nuestros huéspedes. Sus comentarios nos motivan a seguir trabajando con el mismo entusiasmo y dedicación.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Gabriel Martinez Senator Parque Central Hotel, Manager

10/10 Excellent

Rosetta

Stayed 1 night in Apr 2024

10/10 Excellent

miguel, orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo estuvo bien excepto que ofrecen Internet pero nunca funcionó
Stayed 2 nights in Apr 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Apr 29, 2024
Estimado huésped, Gracias por elegir Senator Parque Central Hotel para su estancia en nuestra ciudad.Nos complace enormemente que haya encontrado la limpieza de la habitación, la condición del hotel, el servicio y las comodidades de la habitación a su gusto y que estos hayan contribuido a una experiencia satisfactoria en el Senator Parque Central Hotel.Sin embargo, lamentamos que haya tenido problemas con el servicio de internet. Aseguramos que ofrecemos Wi-Fi gratuito y trabajaremos continuamente para mejorar la conectividad, para que nuestros huéspedes siempre puedan mantenerse en línea cuando lo necesiten.Le agradecemos una vez más por sus comentarios positivos y esperamos que nos brinde la oportunidad de demostrarle la calidad y el compromiso de nuestro servicio en su próxima visita.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Gabriel Martinez Gerente Senator Parque Central Hotel ****

6/10 Okay

Donna

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Central location, no ac or not working - open the window to sleep at night, luckily it was cool at night
Stayed 3 nights in Apr 2024
Response from Gabriel Martinez GM Senator Parque Central Hotel on Apr 20, 2024
Dear Donna, We would like to thank you for this review about your recent experience in our hotel.We are so sorry you did not inform us of this issue while on-site so that we may have taken immediate action to find an appropriate solution or changed your room for you. Rest assured now you have brought this to our attention our maintenance team will be checking this immediately.We hope to welcome you back. Best wishes,Gabriel Martinez GM Senator Parque Central Hotel ****

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel fairly central!
Stayed 3 nights in Apr 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Apr 16, 2024
Dear Zack,Thank you for your kind feedback.It is truly rewarding to know that you appreciated the cleanliness of our rooms. Our housekeeping team works diligently to provide a spotless environment, and your recognition reaffirms their efforts.We also take pride in maintaining our hotel's condition to ensure a comfortable and inviting atmosphere for our guests. Your positive feedback on our service is a testament to the dedication of our staff to deliver exceptional hospitality.Your satisfaction is our top priority, and we're elated that we could contribute to a lovely experience. Thank you for choosing Senator Parque Central Hotel as your urban retreat in Valencia.We hope to welcome you back for another enjoyable visit.Best wishes,Gabriel Martinez Gerente Senator Parque Central Hotel ****

4/10 Poor

Anda

Very basic…and old !
Stayed 6 nights in Apr 2024
Response from Gabriel Martinez GM Senator Parque Central Hotel on Apr 9, 2024
Dear Anda,Thank you for taking the time to share your feedback,We regret to read that your experience with us did not meet your expectations. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements.We hope to welcome you again in the future. Best wishes,Gabriel Martinez GM Senator Parque Central Hotel ****

8/10 Good

Jasdip

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place.
Stayed 1 night in Apr 2024
Response from Gabriel Martinez GM. Senator Parque on Apr 8, 2024
Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back again in the future. Yours sincerely,Gabriel Martinez GM. Senator Parque Central Hotel ****

6/10 Okay

loisett, KEY LARGO

Traveled with partner
Disliked: Property conditions & facilities
The hotel is old smells terrible and most of the bathroom accessories don't work. The staff is a little rude.
Stayed 2 nights in Mar 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Mar 28, 2024
Dear Loise,Thank you for your review.We are truly sorry to hear about the aspects of your stay that did not meet your expectations. Our aim is to offer a clean, comfortable, and welcoming environment, and we regret that we seemingly fell short in this instance. It is important to us that all our guests have a pleasant experience, and while we continuously strive to provide quality room amenities and service, we will take your comments into consideration as we work towards enhancing our guest experience.We look forward to welcoming you again. Best wishes,Gabriel Martinez Gerente Senator Parque Central Hotel ****

6/10 Okay

Eugene, Winchester

Liked: Staff & service, amenities
It was conveniently located to walk around but looked a bit dirty in neighborhood. Also room had an unpleasant smell. I liked the restaurants surrounding the hotel. Staff was helpful.
Stayed 3 nights in Mar 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Mar 26, 2024
Dear Eugene,Thank you for sharing your review.We're delighted to hear that you appreciated the helpfulness of our staff and the culinary variety offered by the surrounding restaurants. Our team takes pride in providing excellent service and being surrounded by vibrant dining options certainly enhances our guests' experience. Regarding your concerns about the cleanliness of the neighborhood, we're committed to maintaining high standards both inside and outside our premises, and we continuously work with local authorities to ensure our guests' comfort. We're surprised to hear about the unpleasant smell in your room as we prioritize cleanliness and hygiene; we will address this internally to ensure all guests have a pleasant experience.We hope that we have the pleasure of welcoming you back in the future. Best regards,Gabriel Martinez Gerente Senator Parque Central Hotel ****

2/10 Terrible

Maria, Westfield

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Narrow parking lot. Boring. Nothing to see here. It’s a dead neighborhood.
Stayed 1 night in Mar 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Mar 25, 2024
Dear Maria,Thank you for taking the time to share your feedback.We're sorry to hear that your experience did not meet your expectations. While we understand that the charm of Ruzafa may not be for everyone, we're proud to be located in Valencia’s trendiest neighbourhood, which is usually bustling with shops, restaurants, and leisure activities. Regarding the parking, we acknowledge it can be tight and we strive to assist our guests in any way we can to ensure a smooth experience. We're also committed to maintaining a high standard of cleanliness, and we're pleased you've recognized our efforts with an 80% rating in room cleanliness.We look forward to welcoming you back. Best wishes,Gabriel Martinez Gerente Senator Parque Central Hotel ****

2/10 Terrible

Sergio, El Paso

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay. Charged $285USD & claims it is a 4 star hotel. Bad management & definitely NOT a 4 star hotel. Will never stay there again.
Stayed 1 night in Mar 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Mar 25, 2024
Dear Sergio,Thank you for taking the time to share your feedback.We regret to hear that your experience did not meet your expectations. Our team strives to maintain the highest standards of cleanliness and service, and we are continuously renewing our mattresses to ensure optimal rest. Additionally, our central location next to Valencia's old town and modern amenities aim to provide a comfortable and convenient stay for all our guests. While we understand that street noise can sometimes be a concern, we have taken steps to minimize this with soundproofing measures such as hinged double glazing in all our rooms.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Gabriel Martinez Gerente Senator Parque Central Hotel ****

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Not far from the old town and walkable.
Stayed 3 nights in Mar 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Mar 21, 2024
Dear Guest,Thank you for taking the time to share your positive feedback.We're thrilled to hear our staff's friendliness stood out during your visit, reflecting our commitment to service excellence. Additionally, we're glad the proximity to the old town contributed to a convenient and enjoyable stay. Our daily housekeeping team works diligently to ensure the cleanliness of our rooms, and we're pleased to see this reflected in your feedback.We look forward to seeing you again in the future. Best wishes,Gabriel Martinez Gerente Senator Parque Central Hotel ****

8/10 Good

Nigel Selston, Birmingham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel nice staff , and easily got around the city from there , very short trip from airport to hotel and back to airport
Stayed 4 nights in Feb 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Feb 27, 2024
Dear Nigel,Thank you for this kind review.We're thrilled to hear that our staff's dedication contributed to your enjoyable stay and that our location facilitated your exploration of the city. The proximity to the airport is indeed one of the conveniences we are proud to offer. It's wonderful to note your satisfaction with the room's cleanliness and overall service, reflecting our team's commitment to excellence. We continuously strive to maintain high standards in every aspect of our hotel.We look forward to the pleasure of seeing you again in the future. Kind regards,Gabriel Martinez Gerente Senator Parque Central Hotel ****

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderfully kind staff. Excellent breakfast service.
Stayed 3 nights in Feb 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Feb 18, 2024
Dear Maria, thank you for taking the time to share your experience at our hotel.We're delighted to hear that you appreciated our staff's kindness and the excellence of our breakfast service. Our team strives to provide a welcoming atmosphere and a delectable start to the day, with over 100 different high-quality products, including live cooking stations. We also take great pride in the cleanliness of our rooms, ensuring a spotless environment for our guests.Wishing you all the best and looking forward to your next visit,Gabriel Martinez Gerente Senator Parque Central Hotel ****

10/10 Excellent

Luke Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

FIONA

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jan 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Jan 23, 2024
Estimada Fiona,Muchísimas gracias por su valoración acerca de su experiencia en nuestro hotel.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Esperamos poder darle de nuevo la bienvenida en un futuro próximo. Reciba saludos cordiales,Gabriel Martinez Gerente Senator Parque Central Hotel ****

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Buenas te sientes confortable y seguro. Buen atenc
Stayed 3 nights in Jan 2024
Response from Gabriel Martinez Gerente Senator Parque Central on Jan 22, 2024
Estimada Nancy,Nos complace saber que se sintió confortable y seguro durante su estancia, y que nuestro servicio cumplió con sus expectativas. La limpieza es una prioridad para nosotros, y es gratificante que haya valorado la pulcritud de su habitación. La comodidad de las habitaciones es también un aspecto que nos tomamos muy en serio, y nos alegra que haya disfrutado de ella.Esperamos que vuelva a visitarnos muy pronto. Un saludo,Gabriel Martinez Gerente Senator Parque Central Hotel ****

8/10 Good

Jenniffer

Stayed 3 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At a convenient location, not far away from the two Valencia train stations and the city center. The room is clean and the room setting is good in general, though the light switches are a little confusing and some are not working. Most front desk staff are friendly and helpful, though not all of them. There is a taxi waiting at the front door most of the time.
Stayed 1 night in Dec 2023
Response from Gabriel Martinez Gerente Senator Parque Central on Jan 2, 2024
Dear Lin, Thank you for sharing this feedback about your recent stay.We're glad to hear that our convenient location and the cleanliness of our rooms met your expectations. Our team strives to offer helpful service, and it's great to know that you found most of our front desk staff to be friendly and supportive. We also appreciate your positive feedback on the room amenities. We regret to hear about any confusion with the light switches and that not all switches were operational during your stay. While we ensure all rooms are in top condition, we will look into this matter promptly. Regarding the service, we aim for consistency in our hospitality and will reinforce our training to ensure all guests feel equally assisted by our team at all times. It's pleasing to note that you found the taxi availability at the front door convenient for your transportation needs.We hope to see you again in the future.Best wishes,Gabriel Martinez Gerente Senator Parque Central Hotel ****

6/10 Okay

Gretel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Housna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel for a couple days visit to Valencia
Stayed 1 night in Dec 2023
Response from Gabriel Martinez Gerente Senator Parque Central on Dec 20, 2023
Dear Janet,Thank you for sharing the review of your stay with us.We're delighted to hear that our room cleanliness met your expectations and appreciate your positive rating of our hotel's overall condition and service. Our team strives to maintain the highest standards of cleanliness and guest satisfaction, and it's rewarding to know this was reflected during your stay. We also understand that there can be aspects of a guest's experience that may not meet their expectations. While our hotel is located in the vibrant Ruzafa neighborhood, known for its lively atmosphere, we regret if any external noise impacted the tranquility of your stay. Please rest assured that our rooms are designed with hinged double glazing to provide a soundproof environment for our guests. We also continuously renew our mattresses to ensure optimal rest and comfort, and we are attentive to maintaining a pleasant room temperature for our guests' enjoyment.We look forward to welcoming you back on a future occasion.Best regards,Gabriel Martinez Gerente Senator Parque Central Hotel ****

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Nov 2023
Response from Gabriel Martinez GM Senator Parque Central Hotel on Nov 14, 2023
Dear John,Thank you for sharing your positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Gabriel Martinez GM Senator Parque Central Hotel ****

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointing
Disappointing. Not the usual 4star spanish hotel. Dated. Safe deposit box so old keypad not working. Took an hour to open. Very noisey from road and school. Rooms definately not sound proofed. Heard everything next door and furniture above. Staff not very friendly and sent satisfaction survey in Spanish. Pictures on hotels.com do not reflect rooms. Toileteries gone now dispensers, no nesperesso and por quality towels and toilet rolls. This is more 3star
Stayed 3 nights in Nov 2023
Response from Gabriel Martinez Gerente Senator Parque Central on Nov 13, 2023
Dear Anthony,Thank you for taking the time to review your stay.We appreciate your positive feedback on the cleanliness of our rooms. Our housekeeping team works diligently to maintain a high standard of cleanliness for our guests' comfort.We are sorry to hear about the issues you encountered during your stay. We would like to clarify that our rooms are soundproofed, but we understand that external noise can still be a concern for some guests. We apologize for any inconvenience this may have caused. Regarding the safe deposit box, we have a variety of models in our rooms, and our staff is always available to assist with any issues that may arise. We are also continuously working on improving our amenities, and we appreciate your feedback on the toiletries and towels. Our team is committed to providing friendly and professional service, and we will address your concerns with them to ensure a better experience for future guests. Lastly, we apologize for any confusion regarding the satisfaction survey language, and we will take your feedback into consideration.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Gabriel Martinez Gerente Senator Parque Central Hotel ****

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, I definitely recommend it.
Stayed 2 nights in Oct 2023
Response from Gabriel Martinez Gerente Senator Parque on Nov 6, 2023
Dear Luis,Thank you for sharing this review of your time at our hotel.We are thrilled to hear that you found our hotel to be very nice and would recommend it to others. Your kind words about our room cleanliness, hotel condition, and service are greatly appreciated. Our team works hard to maintain high standards of cleanliness and provide excellent service to ensure a pleasant stay for our guests.We look forward to welcoming you back on a future occasion. Best wishes,Gabriel Martinez Gerente Senator Parque Central Hotel ****

8/10 Good

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room and bathroom
Stayed 1 night in Nov 2023
Response from Gabriel Martinez GM Senator Parque Central Hotel on Nov 3, 2023
Dear Maria,Thank you for positively reviewing your stay.We are delighted to hear that you found your room and bathroom clean and spacious. Our team works hard to maintain high standards of cleanliness and to provide comfortable accommodations for our guests.It would be a pleasure to welcome you back.Best wishes,Gabriel Martinez GM Senator Parque Central Hotel ****

10/10 Excellent

Caroline

Stayed 4 nights in Oct 2023

8/10 Good

Libertad

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel is in the quite location but quite far from the main attractions, by bus 10 minutes and 30 minutes walk. The restaurant serves decent kind of meal. The only let down were the towels only for 2 person and we are three on the room. The coffee tray was not been replenish. Very friendly and polite staffs.
Stayed 1 night in Oct 2023
Response from Gabriel Martinez GM Senator Parque Central Hotel on Nov 2, 2023
Dear Guest, We would like to thank you for this review about your recent experience in our hotel.We are glad to hear that you appreciated our quiet location and the friendly, polite staff. Our hotel is indeed situated in a strategic location, with excellent public transport connections to the whole city and proximity to the beaches.We apologize for the inconvenience you experienced with the towels and the coffee tray. Next time please do not hesitate to contact our reception staff, as most problems can be solved immediately. Our hotel is committed to providing a comfortable stay for all our guests, and we appreciate your feedback as it helps us improve our services.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,Gabriel Martinez GM Senator Parque Central Hotel ****

8/10 Good

Zelatul

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was ok. We had a few problems as soon as we got to the room. The phone didn't work and the tv remote was missing batteries and back cover. The issues were fixed quickly. Didn't like the set up of the room. It had 2 beds - 1 king and one single. We were only 2 people. I.mentioned it to the woman who checked us in when we went back downstairs and she said it was just a different type of room and didn't offer to change it. We were provided 2 bottles of water on the first day and had to get our own for the remaining days. The room had all the other amenities except an iron . The hotel was out the city center with no metro close by. There was a bus stop outside but didn't know if it went to the cc or metro. The staff didn't provide proper maps and everytime we asked for directions they kept telling us to take a taxi.
Stayed 3 nights in Oct 2023
Response from Gabriel Martinez Gerente Senator Parque Central on Oct 27, 2023
Dear Guest,Thank you for your review of your recent stay.We are glad to hear that our team was able to quickly resolve the issues with the phone and TV remote in your room. Our staff strives to provide efficient service to ensure a comfortable stay for our guests. We appreciate your feedback on the room setup and will take it into consideration for future improvements. Regarding the iron, we do have them available upon request at the reception.We apologize for any inconvenience caused by the location of our hotel and the lack of clear directions. Our hotel is situated in the trendy Ruzafa neighborhood, with excellent public transport connections to the whole city and proximity to the beaches. There is a bus stop right outside the hotel that can take you to the city center and the beach. Our reception team is always available to provide more detailed information and assistance with transportation options.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,Gabriel Martinez Gerente Senator Parque Central Hotel ****

10/10 Excellent

Patrick, Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fourth time I've stayed and it is my favourite hotel in Valencia.
Stayed 5 nights in Oct 2023
Response from Gabriel Martinez GM. Senator Parque Central Hot on Oct 20, 2023
Dear Patrick,We appreciate that you took the time to review your recent stay.We are thrilled to know that we are your favorite hotel in Valencia and that you enjoyed your fourth stay with us. It's great to hear that you appreciated our room cleanliness, hotel condition, service, and room amenities.We always strive to provide our guests with the best possible experience, and your positive feedback is a testament to our efforts. We will continue to work hard to maintain and improve our high standards.We hope to have the pleasure of welcoming you back. With kind regards,Gabriel Martinez GM. Senator Parque Central Hotel ****

10/10 Excellent

Angel E.

Liked: Cleanliness, staff & service, property conditions & facilities
All staff was very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Gabriel Martinez Gerente Senator Parque Central on Oct 12, 2023
Dear Angel, Thank you very much for this kind review.We are delighted to hear that you found our team to be friendly and helpful, as we strive to provide excellent service to all our guests. It is also great to know that you were satisfied with the cleanliness of your room and the overall condition of the hotel.We hope to see you again in the future.Kind regards,Gabriel Martinez Gerente Senator Parque Central Hotel ****

8/10 Good

Lena, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is in a very good condition, clean, has everything you need. Staff is friendly, but there were some misundersta due to language bariers. Parking lot is too tight, exit os combersome.
Stayed 1 night in Oct 2023
Response from Gabriel Martinez Gerente Senator Parque Central on Oct 9, 2023
Dear Lena,Thank you for your recent stay and for taking the time to leave a review.We are delighted to hear that you found the room to be in excellent condition, clean, and well-equipped. Our team takes pride in providing spacious and modern rooms with all the necessary amenities for a comfortable stay. We appreciate your kind words about our friendly staff, and we will work on improving communication to avoid any misunderstandings in the future.We apologize for any inconvenience you experienced with the parking lot. Our private parking is designed to accommodate a variety of vehicles, but we understand that it can be challenging in some cases. We will take your feedback into consideration as we continue to improve our facilities. Thank you for bringing this to our attention.We look forward to the pleasure of seeing you again in the future. Best regards,Gabriel Martinez Gerente Senator Parque Central Hotel ****

2/10 Terrible

Ernesto

Stayed 4 nights in Oct 2023

2/10 Terrible

Marian

Stayed 3 nights in Sep 2023

10/10 Excellent

Lawrence, Elgin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and helpful. The walk to the city center was a little long although safe and doable. The rooms were clean and well maintained. The available breakfast was very good. The on-site restaurant was good and reasonably priced but somewhat small and busy.
Stayed 2 nights in Sep 2023
Response from Gabriel Martinez Gerente Senator Parque on Sep 28, 2023
Dear Lawrence,Thank you for taking the time to share your review.We are delighted to hear that our staff was accommodating and helpful during your stay. It's great to know that you found our rooms clean and well-maintained, and that you enjoyed our breakfast buffet with a wide variety of high-quality products. We appreciate your kind words about our on-site restaurant, and we strive to provide a pleasant dining experience for our guests.We understand that the walk to the city center may be a bit long for some guests, but our location in the trendy Ruzafa neighborhood offers excellent public transport connections to the whole city and nearby beaches. We apologize for any inconvenience this may have caused and hope that you were able to explore and enjoy the many attractions Valencia has to offer.We hope to welcome you back. Best wishes,Gabriel Martinez Gerente Senator Parque Central Hotel ****

10/10 Excellent

Michelle, Markham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights in Room 405 (overlooking the front entrance). It was fun watching the six lanes of traffic meander through the roundabout - honking and cutting each other off. The check-in with Ismel went smoothly and with professionalism. Shower water pressure was excellent, due to the awkward shower door we found water dripping on the floor to be very hazardous - why not have a good shower curtain to solve the drips. Nice large and soft bath towels were greatly appreciated. In-room safe and fridge was convenient. Lots of places to eat around the area and places to pick up quick groceries and beverages. Public transportation is easily accessible across the road to take you into the historic Center or the City of Sciences area, or las Arenas Beach. Thank You from Toronto, Canada
Stayed 3 nights in Sep 2023
Response from Gabriel Martinez Gerente Senator Parque on Sep 28, 2023
Dear Michelle,Thank you for this review of your recent stay.We are delighted to hear that you enjoyed our convenient location, with easy access to public transportation and various dining options in the surrounding area. It's great to know that our professional staff, particularly Ismel, made your check-in process smooth and efficient. We appreciate your kind words about our room amenities, including the in-room safe, fridge, and soft bath towels.We apologize for any inconvenience caused by the water dripping on the floor due to the shower door. We will take your suggestion of a shower curtain into consideration to improve our guests' experience. We are glad that our soundproof rooms allowed you to enjoy the lively view of the roundabout without being disturbed by the noise.We all hope to welcome you again.Best regards,Gabriel Martinez Gerente Senator Parque Central Hotel ****

6/10 Okay

Vithuran

Traveled with partner
Liked: Cleanliness
The three days we were there we didn't have AC. The AC was broken for our floor and the floor above us. They didn't even offer to move is to different room.
Response from Gabriel Martinez GM Senator Parque Central Hotel on Sep 26, 2023
Dear Guest, Thank you for your feedback.We apologize for the inconvenience you faced with the air conditioning during your stay. We understand how important it is to have a comfortable room temperature, especially during the warmer months. While our hotel does have central air conditioning, it seems there was an issue on your floor that was not resolved during your stay. We appreciate your feedback and will work to improve our maintenance response in such situations.We are looking forward to welcoming you again. All the best,Gabriel Martinez GM Senator Parque Central Hotel ****

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

8/10 Good

George

Traveled with group
Liked: Staff & service
Hotel front desk receptionists are very nice and patient. we give them 5 stars. For condition of the hotel, we expect to see much cleaner.
Stayed 3 nights in Sep 2023
Response from Gabriel Martinez Gerente Senator Parque on Sep 11, 2023
Dear George,Thanks for this review about your experience.We are delighted to hear that you found our front desk receptionists to be nice and patient, as we strive to provide excellent service to all our guests. It's great to know that our staff made a positive impression on you during your stay.However, we are concerned to learn that the cleanliness of the room did not meet your expectations. We assure you that we maintain high standards of cleanliness, with daily housekeeping services for all our rooms. We apologize for any inconvenience this may have caused and will take your feedback into consideration to improve our services.We look forward to welcoming you back in the future.Best wishes,Gabriel Martinez Gerente Senator Parque Central Hotel ****

8/10 Good

Eliu

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Sep 2023
Response from Gabriel Martinez Gerente Senator Parque on Sep 9, 2023
Hi there, Thanks for reviewing your visit.We are pleased that we were able to meet your expectations.We will be happy to welcome you back in the future. Best wishes,Gabriel Martinez Gerente Senator Parque Central Hotel ****

10/10 Excellent

Lindsay

Stayed 4 nights in Aug 2023

2/10 Terrible

TATYANA, VANCOUVER

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023