Virginias, United States of America hotel rooms at the MOXY

"The room was very clean. And the staff was very friendly "

"I obviously loved the Junior Suite. We stayed one night to get away from the kids and it was so nice! Very clean quiet and the view was great! Breakfast was great too. 1000% staying again"

"The cleaning staff was top notch "

"Great staff clean room beautiful property "

"Our trouble started when we went to our room. The door would not open. I had to use my body to get the door open since we were in we agreed to wait til morning to report the problem. We turned the heat on as it was cool in the room, got ready for bed and then the heater started making a banging noise. Needless to say we did not sleep well. The next morning we reported the problems, were told someone would fix them and off we went. Upon return we were happy to see that the door opened much easier, only a little push, the heater how ever still made a noise. I went to the frunt desk to get blankets and to again report the problem with the heater. I was assured someone would be up to look at it. That never happened. The blankets came in handy. The next morning I went to get coffee, came back to the room and had to bust down the door again. Needless to say I was glad we were leaving. The staff was very friendly and helpful despite consistent long lines at the check n counter. "

"Wonderful staff was great friendly & professional "

"This property looked and felt tired. Kind of like a hotel that wants to be a luxury hotel ... but hasn't figured it out or shared that with their employees. The bathroom was dirty with scuff marks on the door and shower and literal dirt in the corners. Peeling wallpaper. The bed's top sheet had a foot-long tear right at the top. That was fun. Housekeeping was hit or miss. We finally had to ask for our room to be serviced. And they were the stingiest hotel I've ever seen for leaving towels and washcloths. One per guest, which is problematic if you spend the day sweaty outdoors and want to refresh before dinner. (I will not re-use a washcloth.) Plus, there was very little place to put your clothes. My wife and I were there for a week and there weren't enough hangers for even her clothes. I had to spread my shirts out of the couch. Plus, there was no bureau or chest of drawers to put your other clothes in so we had stuff in our suitcases all week. There was a neat electric tea pot in the room ... but not once during the week did they leave any cups. They have a rec area with a pool table but ... and this is kind of indicative of the rest of the property ... the table felt was coming loose and the three cues were useless: two didn't have tips and the remaining cue was split in the shaft. Do you need a pool table at a hotel? No. Not at all. But if they do offer one, it should at least be in decent shape. Bottom line: There are definitely cleaner, more modern hotel in RVA. "

"Terrible customer service. The hotel was in poor condition for the cost. Would strongly suggest you look elsewhere to stay. "

"Staff confused me for someone else saying I didn’t pay that was honestly embarrassing like I didn’t have the money also gave me the wrong room n keys at that everything was wrong for check in waited so long when I was told a couple minutes then tried saying they were looking for me we made eye contact a couple times but other then dat rest off staff was great "